Word/Data Processing Clerk III -Supervisor, Police Information Check and Alarm Control Unit - Revised
About the role
Job Number**:**54829
The Edmonton Police Service requires an individual with excellent leadership, customer service skills and attention to detail to assume the following responsibilities within the Police Information Check & Alarm Control Unit. Reporting directly to the Manager Administrative Police Information Section, responsibilities will include:
- Providing effective leadership, supervision, coaching and mentoring to a team dedicated to providing exemplary customer service.
- Ensuring that a professional level of customer service is always provided.
- Contributing towards creating, fostering and maintaining a strong, engaged team environment.
- Ensuring that all performance objectives are consistently achieved.
- Effectively resolving customer concerns or complaints.
- Conducting police related database searches to process police information checks.
- Reviewing and approving police information check certificates and conducting quality assurance audits.
- Preparing performance management plans and reports and completion of Employee Performance & Development Programs.
- Responding to internal and external partner and customer enquiries.
- Researching, developing and implementing new policies and processes to improve section effectiveness, efficiency and customer service as required.
- Preparing memorandums, briefing notes and written communications as required.
- Approving daily deposits and ensuring all cash handling is in compliance with City of Edmonton cash handling policy and procedure.
- Performing other related duties as required.
Qualifications:
- Completion of the twelfth (12th) school grade including business subjects related to word and information processing or completion of an appropriate certificate program from an approved business school/college, supplemented by training in basic computer applications.
- A minimum of three (3) years of progressively responsible supervisory and diversified word and information processing experience.
- A minimum of one (1) year’s recent cash handling experience including supervision of cash handling processes.
- Proven leadership and team building experience. Previous leadership and/or supervision training would be considered an asset.
- Experience in providing exceptional frontline customer service including the ability to problem solve as required.
- Proficiency with all Microsoft Office suite products.
- Recent experience with NicheUA, CPIC, JOIN and iNovah.
- Knowledge of City of Edmonton cash handling policy and procedure.
- An understanding of the Criminal Code of Canada.
- Completion of the Edmonton Police Service Fingerprint Theories Course or practical knowledge and experience of civil fingerprinting processes and requirements would be an asset.
Hours of Work:
40 hours per week. 8 hours per day, 0745hrs–1615hrs Monday to Friday.
Salary Range:
21B, Salary Grade: 013, $28.64 - $35.92 (Hourly), $2,291.80 - $2,873.80 (Bi-Weekly), $59,814.94 - $75,005.14 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
General:
- Please note that the option to work remotely is not available at this time.
- The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
- We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
- As part of your pre-hire screening you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.
Applicants who have completed post secondary education outside of Canada are encouraged to obtain an assessment of their credentials through the International Qualifications Assessment Service (IQAS) (https://www.alberta.ca/international-qualifications-assessment.aspx ) or another recognized Canadian credential evaluation service. For a list of designated evaluators, please visit the Alliance of Credential Evaluation Services of Canada (https://canalliance.org/en/default.html).
The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.
HR Technician: BS
Classification Title**:**Clerk III
Posting Date**:**Mar 13, 2026
Closing Date**:**Mar 20, 2026, 11:59:00 PM (MST)
**Number of Openings (up to)****:**1 - Permanent Full-time
Union**:**CSU 52
Department**:**Edmonton Police Service
Work Location(s)****:#108, 14315-118 Avenue Edmonton
About City of Edmonton
We’re young, ambitious and building something extraordinary. Located on Treaty 6 Territory and with a population of over one million, Edmonton is one of Canada's youngest and fastest growing cities. We’re building a resilient and diverse economy, attracting the best and the brightest and striving to be a world leader in environmental sustainability. We value quality of life, community safety and a welcoming spirit that embraces new people and new ideas.
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Word/Data Processing Clerk III -Supervisor, Police Information Check and Alarm Control Unit - Revised
About the role
Job Number**:**54829
The Edmonton Police Service requires an individual with excellent leadership, customer service skills and attention to detail to assume the following responsibilities within the Police Information Check & Alarm Control Unit. Reporting directly to the Manager Administrative Police Information Section, responsibilities will include:
- Providing effective leadership, supervision, coaching and mentoring to a team dedicated to providing exemplary customer service.
- Ensuring that a professional level of customer service is always provided.
- Contributing towards creating, fostering and maintaining a strong, engaged team environment.
- Ensuring that all performance objectives are consistently achieved.
- Effectively resolving customer concerns or complaints.
- Conducting police related database searches to process police information checks.
- Reviewing and approving police information check certificates and conducting quality assurance audits.
- Preparing performance management plans and reports and completion of Employee Performance & Development Programs.
- Responding to internal and external partner and customer enquiries.
- Researching, developing and implementing new policies and processes to improve section effectiveness, efficiency and customer service as required.
- Preparing memorandums, briefing notes and written communications as required.
- Approving daily deposits and ensuring all cash handling is in compliance with City of Edmonton cash handling policy and procedure.
- Performing other related duties as required.
Qualifications:
- Completion of the twelfth (12th) school grade including business subjects related to word and information processing or completion of an appropriate certificate program from an approved business school/college, supplemented by training in basic computer applications.
- A minimum of three (3) years of progressively responsible supervisory and diversified word and information processing experience.
- A minimum of one (1) year’s recent cash handling experience including supervision of cash handling processes.
- Proven leadership and team building experience. Previous leadership and/or supervision training would be considered an asset.
- Experience in providing exceptional frontline customer service including the ability to problem solve as required.
- Proficiency with all Microsoft Office suite products.
- Recent experience with NicheUA, CPIC, JOIN and iNovah.
- Knowledge of City of Edmonton cash handling policy and procedure.
- An understanding of the Criminal Code of Canada.
- Completion of the Edmonton Police Service Fingerprint Theories Course or practical knowledge and experience of civil fingerprinting processes and requirements would be an asset.
Hours of Work:
40 hours per week. 8 hours per day, 0745hrs–1615hrs Monday to Friday.
Salary Range:
21B, Salary Grade: 013, $28.64 - $35.92 (Hourly), $2,291.80 - $2,873.80 (Bi-Weekly), $59,814.94 - $75,005.14 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
General:
- Please note that the option to work remotely is not available at this time.
- The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
- We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
- As part of your pre-hire screening you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.
Applicants who have completed post secondary education outside of Canada are encouraged to obtain an assessment of their credentials through the International Qualifications Assessment Service (IQAS) (https://www.alberta.ca/international-qualifications-assessment.aspx ) or another recognized Canadian credential evaluation service. For a list of designated evaluators, please visit the Alliance of Credential Evaluation Services of Canada (https://canalliance.org/en/default.html).
The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.
HR Technician: BS
Classification Title**:**Clerk III
Posting Date**:**Mar 13, 2026
Closing Date**:**Mar 20, 2026, 11:59:00 PM (MST)
**Number of Openings (up to)****:**1 - Permanent Full-time
Union**:**CSU 52
Department**:**Edmonton Police Service
Work Location(s)****:#108, 14315-118 Avenue Edmonton
About City of Edmonton
We’re young, ambitious and building something extraordinary. Located on Treaty 6 Territory and with a population of over one million, Edmonton is one of Canada's youngest and fastest growing cities. We’re building a resilient and diverse economy, attracting the best and the brightest and striving to be a world leader in environmental sustainability. We value quality of life, community safety and a welcoming spirit that embraces new people and new ideas.