About the role
Role Overview:
The Account Manager plays a critical role in maintaining and growing client relationships for the MSP. This position is responsible for ensuring client satisfaction, identifying upsell opportunities, and coordinating with technical teams to deliver high-quality IT services and solutions.
Key Responsibilities:
- Serve as the primary point of contact for assigned client accounts.
- Build and maintain strong, long-term relationships with clients.
- Understand client business needs and align MSP services to support their goals.
- Coordinate with service delivery teams to ensure timely and effective resolution of client issues.
- Conduct regular account reviews and performance reporting.
- Identify opportunities for upselling and cross-selling MSP services.
- Manage contract renewals and negotiate service agreements.
- Ensure client retention through proactive engagement and value delivery.
- Stay informed about industry trends and emerging technologies relevant to clients.
Qualifications:
- Bachelor’s degree in Business, IT, or related field.
- 3+ years of experience in account management, preferably in an MSP or IT services environment.
- Strong understanding of IT infrastructure, cloud services, cybersecurity, and support models.
- Excellent communication, interpersonal, and problem-solving skills.
- Proven ability to manage multiple client accounts and priorities.
- Experience with CRM systems and account management tools.
Preferred Skills:
- Technical background or certifications (e.g., CompTIA, ITIL) are a plus.
- Familiarity with SLAs, ticketing systems, and service delivery metrics.
- Ability to translate technical concepts into business value for clients.
About Venture Computers of Canada Inc.
Venture Computers of Canada Inc. (Venture), established in 1989, is a growing IT agency that provides end-to-end managed IT services for corporate clients. Our mission is to empower businesses by partnering with them in providing seamless IT. With over 30 years in IT market experience, we've partnered with clients to customize IT solutions in financial, retail, advisory, manufacturing and food industries.
About the role
Role Overview:
The Account Manager plays a critical role in maintaining and growing client relationships for the MSP. This position is responsible for ensuring client satisfaction, identifying upsell opportunities, and coordinating with technical teams to deliver high-quality IT services and solutions.
Key Responsibilities:
- Serve as the primary point of contact for assigned client accounts.
- Build and maintain strong, long-term relationships with clients.
- Understand client business needs and align MSP services to support their goals.
- Coordinate with service delivery teams to ensure timely and effective resolution of client issues.
- Conduct regular account reviews and performance reporting.
- Identify opportunities for upselling and cross-selling MSP services.
- Manage contract renewals and negotiate service agreements.
- Ensure client retention through proactive engagement and value delivery.
- Stay informed about industry trends and emerging technologies relevant to clients.
Qualifications:
- Bachelor’s degree in Business, IT, or related field.
- 3+ years of experience in account management, preferably in an MSP or IT services environment.
- Strong understanding of IT infrastructure, cloud services, cybersecurity, and support models.
- Excellent communication, interpersonal, and problem-solving skills.
- Proven ability to manage multiple client accounts and priorities.
- Experience with CRM systems and account management tools.
Preferred Skills:
- Technical background or certifications (e.g., CompTIA, ITIL) are a plus.
- Familiarity with SLAs, ticketing systems, and service delivery metrics.
- Ability to translate technical concepts into business value for clients.
About Venture Computers of Canada Inc.
Venture Computers of Canada Inc. (Venture), established in 1989, is a growing IT agency that provides end-to-end managed IT services for corporate clients. Our mission is to empower businesses by partnering with them in providing seamless IT. With over 30 years in IT market experience, we've partnered with clients to customize IT solutions in financial, retail, advisory, manufacturing and food industries.