Contact Centre Customer Care Specialist
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Contact Centre Customer Care Specialist
Sault Ste. Marie
Customer Service
POSTED: 2 days ago
ES Job ID
7963
Closing Date
July 31, 2026
Salary
$23
Duration
Contract
Job Description
Length: 12-month contract with a possibility of extension (subject to change)
Hybrid Policy: One full week, every other week in office depending on the shift. Overnight and shifts beginning after 8 p.m. are work from home. Interview: Virtual. Training: A mix of in office and virtual. Hours of work: Shiftwork in a 24 x 7 environment (a variety of rotating shifts) Monday to Sunday (including holidays).
Overtime Opportunities: Yes
Please note: Successful completion of the Training Program (in class and job shadowing) is required to advance to the regular full-time employment for this role.
Responsibiliites
Represent strong customer-centric brand and values by creating great customer experiences at every interaction. Provide customer service support via phone, live webchat, and email. Develop and maintain knowledge of all client’s products, services, and promotions to provide customers with helpful and accurate information. Uphold the high standards of Responsible Gambling program, including tools and resources, and in all customer activities. Demonstrate proficiency with Contact Centre technology and software applications. Strive to meet service delivery and quality targets by managing work tasks in a professional and efficient manner. Document and record all customer interactions to monitor and analyze customer experiences. Develop and maintain knowledge of all operational procedures to ensure compliance with organizational privacy, information, and risk protocols. Offer advice and guidance on products, services, and promotions to enhance the player’s experience. Escalate player inquiries, as needed, to ensure quality interactions and customer satisfaction is achieved Continuously seek opportunities to improve department processes, and procedures to ensure efficient and effective operations
Required Skills
University degree or college diploma in relevant field or equivalent work experience Understanding of gaming, entertainment, or other similar industries 2 years’ experience in customer service 2 years’ experience in working in complex, challenging environments Excellent customer service skills Communication and interpersonal skills Strong speaking and writing skills (English) Problem solving and troubleshooting skills Knowledge of Microsoft applications, internet, and proficient keyboarding skills
Requirements
Bilingual in French is an asset.
Work in 24/7/365 operations
Shift work, holiday, and weekend work required.
How To Apply
If you are interested in applying for this position, please email a MS-Word version of your updated resume along with your salary expectation, first available start date and a telephone number to hr@teamrecruiter.com attention Fathiya Zaman (recruiter for this role).
Please include the job title (Contact Centre Customer Care Specialist) in the subject line.
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Product Advisor
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About Employment Solutions - Sault College
We deliver Employment Ontario's Employment Services within the Ontario College system. Our goal is your goal - to help job seekers find sustainable employment and employers find suitable employees. With two locations in Sault Ste. Marie and Blind River, we can help with your journey all over the Algoma district
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Contact Centre Customer Care Specialist
About the role
Text Size
Back to Job Board
Contact Centre Customer Care Specialist
Sault Ste. Marie
Customer Service
POSTED: 2 days ago
ES Job ID
7963
Closing Date
July 31, 2026
Salary
$23
Duration
Contract
Job Description
Length: 12-month contract with a possibility of extension (subject to change)
Hybrid Policy: One full week, every other week in office depending on the shift. Overnight and shifts beginning after 8 p.m. are work from home. Interview: Virtual. Training: A mix of in office and virtual. Hours of work: Shiftwork in a 24 x 7 environment (a variety of rotating shifts) Monday to Sunday (including holidays).
Overtime Opportunities: Yes
Please note: Successful completion of the Training Program (in class and job shadowing) is required to advance to the regular full-time employment for this role.
Responsibiliites
Represent strong customer-centric brand and values by creating great customer experiences at every interaction. Provide customer service support via phone, live webchat, and email. Develop and maintain knowledge of all client’s products, services, and promotions to provide customers with helpful and accurate information. Uphold the high standards of Responsible Gambling program, including tools and resources, and in all customer activities. Demonstrate proficiency with Contact Centre technology and software applications. Strive to meet service delivery and quality targets by managing work tasks in a professional and efficient manner. Document and record all customer interactions to monitor and analyze customer experiences. Develop and maintain knowledge of all operational procedures to ensure compliance with organizational privacy, information, and risk protocols. Offer advice and guidance on products, services, and promotions to enhance the player’s experience. Escalate player inquiries, as needed, to ensure quality interactions and customer satisfaction is achieved Continuously seek opportunities to improve department processes, and procedures to ensure efficient and effective operations
Required Skills
University degree or college diploma in relevant field or equivalent work experience Understanding of gaming, entertainment, or other similar industries 2 years’ experience in customer service 2 years’ experience in working in complex, challenging environments Excellent customer service skills Communication and interpersonal skills Strong speaking and writing skills (English) Problem solving and troubleshooting skills Knowledge of Microsoft applications, internet, and proficient keyboarding skills
Requirements
Bilingual in French is an asset.
Work in 24/7/365 operations
Shift work, holiday, and weekend work required.
How To Apply
If you are interested in applying for this position, please email a MS-Word version of your updated resume along with your salary expectation, first available start date and a telephone number to hr@teamrecruiter.com attention Fathiya Zaman (recruiter for this role).
Please include the job title (Contact Centre Customer Care Specialist) in the subject line.
DOWNLOAD PDF for job Contact Centre Customer Care Specialist
APPLY NOW
SIMILAR IN THIS SECTOR
Product Advisor
Posted: Jul 16, 2026 View Product Advisor - ID 0
Back to Job Board
Application Successful
Thank you for your job application!
Not the right fit? Search for Contact Centre Customer Care Specialist jobs in Sault Ste. Marie, Ontario, Canada
About Employment Solutions - Sault College
We deliver Employment Ontario's Employment Services within the Ontario College system. Our goal is your goal - to help job seekers find sustainable employment and employers find suitable employees. With two locations in Sault Ste. Marie and Blind River, we can help with your journey all over the Algoma district