About the role
Position Overview:*****
This position is based in Woodstock, NB. To service the area effectively & efficiently the candidate must be based out of Woodstock NB. By the effective date, you are required to willingly relocate to Woodstock, NB area or a suitable neighbouring region as agreed upon with your Manager. Failure to comply with this condition may result in disciplinary action up to and including revocation of the offer.
Key responsibilities include:
- Maintain and support operation of Fixed Wireless, Fibre to the Premise, Satellite and IP devices (switches, UPS etc.)
- Provide 3rd level technical support for Tier 2 unresolved technical issues on the phone and through tickets
- Act as technical liaison between Engineering, Network Operations and Field Operations
- Maintain network elements (switches, routers, backhaul, and access points). Perform proactive analysis of network statistics to determine potential fault trends
- Handle emergency escalations in a prompt and efficient manner while adhering to procedures, templates and ticketing practices
- Ensure appropriate standards are adhered to when communicating with customers and cross functional teams
- Act as a technical liaison between internal groups and external partners
- Monitor network alarms and use logical troubleshooting techniques and tools to determine root cause of failure and proactively apply resources to correct the problem in the most expedient manner
The ideal candidate will possess:
- A relevant Diploma/Degree or a combination of practical work experience and education
- 2- 5 years of enterprise IT experience in an enterprise computing environment
- Minimum of 2 years’ experience in the operation of LAN and WAN environment
- A broad knowledge of IT and business processes required in support of enterprise application delivery environments
- Background in the following technologies will be an asset: SNMP, HTTP, VLANs, Internet security software, VoIP, databases, email and web servers
- Previous experience with point to multipoint wireless networks and/or VSAT networks with an ISP would be an asset.
- Excellent written and verbal communication skills
Condition of employment:
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
Company Overview:
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
About Xplore Inc.
For 20 years, Xplore has supported rural living by connecting and serving Canadians who live beyond the bigger city limits. We are continuing that legacy by using the newest technology to deliver quality high-speed Internet to rural communities.
From the smallest village to growing towns and cities, from the condo to the cottage and the many spaces in between, Xplore is bringing fibre and 5G to rural life – so that more rural Canadians can connect without compromise.
At Xplore, we’re all about putting our customers first. We get rural living. It’s our business – but it’s also in our blood. We’re headquartered in the small town of Woodstock, New Brunswick.
Connect with us: Instagram: https://www.instagram.com/xplore__ca/ Twitter: https://twitter.com/xplore_ca Facebook: https://www.facebook.com/xplore.ca YouTube: https://www.youtube.com/c/xplore_ca
Xplore est au service des gens qui ont choisi d'habiter hors des grands centres depuis 20 ans. À cet effet, nous utilisons les dernières avancées techniques pour offrir un accès Internet haute vitesse de première qualité à notre clientèle.
Du plus petit village aux municipalités régionales en pleine croissance, du chalet en pleine nature jusqu'à la douillette copropriété, vous pouvez compter sur nous pour vous fournir un accès Internet 5G et par fibre optique à la hauteur de vos attentes.
Nous connaissons bien les besoins de notre clientèle particulière, et nous sommes fiers de nos origines en région. D'ailleurs, notre siège social est toujours situé à Woodstock au Nouveau-Brunswick.
Communiquez avec nous : Twitter.com/xplore_ca Facebook.com/xplore.ca Instagram.com/xplore__ca YouTube.com/xplore_ca
About the role
Position Overview:*****
This position is based in Woodstock, NB. To service the area effectively & efficiently the candidate must be based out of Woodstock NB. By the effective date, you are required to willingly relocate to Woodstock, NB area or a suitable neighbouring region as agreed upon with your Manager. Failure to comply with this condition may result in disciplinary action up to and including revocation of the offer.
Key responsibilities include:
- Maintain and support operation of Fixed Wireless, Fibre to the Premise, Satellite and IP devices (switches, UPS etc.)
- Provide 3rd level technical support for Tier 2 unresolved technical issues on the phone and through tickets
- Act as technical liaison between Engineering, Network Operations and Field Operations
- Maintain network elements (switches, routers, backhaul, and access points). Perform proactive analysis of network statistics to determine potential fault trends
- Handle emergency escalations in a prompt and efficient manner while adhering to procedures, templates and ticketing practices
- Ensure appropriate standards are adhered to when communicating with customers and cross functional teams
- Act as a technical liaison between internal groups and external partners
- Monitor network alarms and use logical troubleshooting techniques and tools to determine root cause of failure and proactively apply resources to correct the problem in the most expedient manner
The ideal candidate will possess:
- A relevant Diploma/Degree or a combination of practical work experience and education
- 2- 5 years of enterprise IT experience in an enterprise computing environment
- Minimum of 2 years’ experience in the operation of LAN and WAN environment
- A broad knowledge of IT and business processes required in support of enterprise application delivery environments
- Background in the following technologies will be an asset: SNMP, HTTP, VLANs, Internet security software, VoIP, databases, email and web servers
- Previous experience with point to multipoint wireless networks and/or VSAT networks with an ISP would be an asset.
- Excellent written and verbal communication skills
Condition of employment:
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
Company Overview:
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
About Xplore Inc.
For 20 years, Xplore has supported rural living by connecting and serving Canadians who live beyond the bigger city limits. We are continuing that legacy by using the newest technology to deliver quality high-speed Internet to rural communities.
From the smallest village to growing towns and cities, from the condo to the cottage and the many spaces in between, Xplore is bringing fibre and 5G to rural life – so that more rural Canadians can connect without compromise.
At Xplore, we’re all about putting our customers first. We get rural living. It’s our business – but it’s also in our blood. We’re headquartered in the small town of Woodstock, New Brunswick.
Connect with us: Instagram: https://www.instagram.com/xplore__ca/ Twitter: https://twitter.com/xplore_ca Facebook: https://www.facebook.com/xplore.ca YouTube: https://www.youtube.com/c/xplore_ca
Xplore est au service des gens qui ont choisi d'habiter hors des grands centres depuis 20 ans. À cet effet, nous utilisons les dernières avancées techniques pour offrir un accès Internet haute vitesse de première qualité à notre clientèle.
Du plus petit village aux municipalités régionales en pleine croissance, du chalet en pleine nature jusqu'à la douillette copropriété, vous pouvez compter sur nous pour vous fournir un accès Internet 5G et par fibre optique à la hauteur de vos attentes.
Nous connaissons bien les besoins de notre clientèle particulière, et nous sommes fiers de nos origines en région. D'ailleurs, notre siège social est toujours situé à Woodstock au Nouveau-Brunswick.
Communiquez avec nous : Twitter.com/xplore_ca Facebook.com/xplore.ca Instagram.com/xplore__ca YouTube.com/xplore_ca