About the role
Description Technical Analyst
Starting base salary $50,500 - $60,500 CAD*
Plus Bonus, Equity & Benefits
- Our salary ranges are determined by role, level, and location. The range reflects the typical range for new hire salaries, it does not reflect the maximum salary for the role over time. Individual pay offers are determined by job-related skills and experience demonstrated during the interview process.
The Technical Analyst provides Tier 2 application support relating to our technology solutions.
What You Will Be Doing
- Troubleshooting, testing and coordinating to resolve reported application issues while providing status to internal and external clients.
- Identify, understand and document client business requirements.
- Manage a workload of support incidents and requests on a timely basis.
- Ensure application changes follow incident management procedures and protocols.
- Identify improvements to applications & processes to meet user needs and communicate to the appropriate departments.
- Process data analysis and reporting.
- Perform other related support duties as required.
What You’ll Bring To This Role
- Knowledge of SQL
- Strong verbal and written communication skills
- Strong attention to detail and accuracy
- Good customer service orientation and ability to follow through issues to resolution
- Self-motivated and team player
- Strong interpersonal skills
Why 360?
Join 360insights, a global leader in channel incentives and insights, recognized as a Great Place to Work® in Canada, the USA, and the UK. We put people first, fostering an inclusive, values-driven culture where both team members and clients thrive.
We welcome individuals from all backgrounds and are committed to equal opportunity for every race, religion, ethnicity, age, disability, sexual orientation, and gender identity. Accommodations are available upon request throughout the hiring process. Learn more about our DEIB Vision on our website.
At 360insights, we believe in “Experiences that create growth. Growth that creates experiences.” Our Learning & Development programs and mentorship initiatives provide the tools and support you need to succeed and advance as an Insighter.
About 360insights
360insights is a partner engagement and business optimization company, enabling brands to better influence, manage, and engage with their complex channel ecosystems. The company offers a suite of channel solutions including a SaaS-based platform that empowers brands to fully orchestrate their complex partner networks and optimize their promotional spend on MDF/Co-op, rebates, promotional allowances, SPIFFs, and rewards. Combining incentive management and ecosystem orchestration with a powerful data analytics engine, 360insights serves more than 300 of the most recognizable brands around the world, across multiple industries, helping them grow their indirect business. Learn more at 360insights.com
With nearly 600 employees and over $5B transacting through our systems, 360insights is trusted by more than 330 global brands and is considered one of the largest pure play incentive companies in the channel.
Proudly recognized as a Best Place to Work and awarded by IMA, CRN, Conference & Events Awards, Incentive Awards, and IPM Awards. Career opportunities: https://360insights.com/careers
About the role
Description Technical Analyst
Starting base salary $50,500 - $60,500 CAD*
Plus Bonus, Equity & Benefits
- Our salary ranges are determined by role, level, and location. The range reflects the typical range for new hire salaries, it does not reflect the maximum salary for the role over time. Individual pay offers are determined by job-related skills and experience demonstrated during the interview process.
The Technical Analyst provides Tier 2 application support relating to our technology solutions.
What You Will Be Doing
- Troubleshooting, testing and coordinating to resolve reported application issues while providing status to internal and external clients.
- Identify, understand and document client business requirements.
- Manage a workload of support incidents and requests on a timely basis.
- Ensure application changes follow incident management procedures and protocols.
- Identify improvements to applications & processes to meet user needs and communicate to the appropriate departments.
- Process data analysis and reporting.
- Perform other related support duties as required.
What You’ll Bring To This Role
- Knowledge of SQL
- Strong verbal and written communication skills
- Strong attention to detail and accuracy
- Good customer service orientation and ability to follow through issues to resolution
- Self-motivated and team player
- Strong interpersonal skills
Why 360?
Join 360insights, a global leader in channel incentives and insights, recognized as a Great Place to Work® in Canada, the USA, and the UK. We put people first, fostering an inclusive, values-driven culture where both team members and clients thrive.
We welcome individuals from all backgrounds and are committed to equal opportunity for every race, religion, ethnicity, age, disability, sexual orientation, and gender identity. Accommodations are available upon request throughout the hiring process. Learn more about our DEIB Vision on our website.
At 360insights, we believe in “Experiences that create growth. Growth that creates experiences.” Our Learning & Development programs and mentorship initiatives provide the tools and support you need to succeed and advance as an Insighter.
About 360insights
360insights is a partner engagement and business optimization company, enabling brands to better influence, manage, and engage with their complex channel ecosystems. The company offers a suite of channel solutions including a SaaS-based platform that empowers brands to fully orchestrate their complex partner networks and optimize their promotional spend on MDF/Co-op, rebates, promotional allowances, SPIFFs, and rewards. Combining incentive management and ecosystem orchestration with a powerful data analytics engine, 360insights serves more than 300 of the most recognizable brands around the world, across multiple industries, helping them grow their indirect business. Learn more at 360insights.com
With nearly 600 employees and over $5B transacting through our systems, 360insights is trusted by more than 330 global brands and is considered one of the largest pure play incentive companies in the channel.
Proudly recognized as a Best Place to Work and awarded by IMA, CRN, Conference & Events Awards, Incentive Awards, and IPM Awards. Career opportunities: https://360insights.com/careers