Technical Support Specialist (Remote)
About the role
Role: Technical Support Specialist (Remote) Location: Remote (Work from Anywhere) Payout: $30 - $70/hour
Role Overview: We are hiring for one of our clients, seeking a Support Engineer to work on a contractor basis. This role involves diagnosing, troubleshooting, and resolving complex technical issues related to cloud infrastructure and networking to help train next-generation AI systems. The work directly shapes how AI models learn, reason, and perform by providing high-quality, real-world input. This is a unique opportunity to contribute to the development of frontier AI models without requiring prior AI experience—your domain expertise in networking and cloud infrastructure is what matters.
Key Responsibilities:
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.
- Utilize scripting skills to automate routine support tasks and improve incident response times.
- Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.
- Leverage Jira to track issues, monitor progress, and ensure timely resolution of support tickets.
- Analyze TCP/IP networking issues, providing expert guidance and remedial solutions.
- Create, maintain, and improve technical documentation and best practice guidelines.
- Deliver clear, empathetic, and professional communication to stakeholders.
Required Skills & Qualifications:
- Proven experience in diagnosing and troubleshooting cloud infrastructure and networking issues.
- Proficiency in scripting languages such as Python, Bash, or PowerShell to automate support tasks.
- Experience using Jira for issue tracking, progress monitoring, and resolution management.
- Strong understanding of TCP/IP networking protocols and troubleshooting methodologies.
- Ability to create, maintain, and improve technical documentation and best practice guidelines.
- Excellent communication skills with a focus on clear, empathetic, and professional interactions.
- No prior experience in AI is required—domain expertise in networking and cloud infrastructure is sufficient.
More About the Opportunity: This role offers a unique opportunity to work with a global leader in the AI and technology industry, contributing to the development of frontier AI models through real-world expertise. The position provides global exposure, impactful work in a rapidly evolving field, and the chance to grow technical and communication skills in a collaborative environment.
Equal Opportunity Employer: We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.
Apply Now!
Not the right fit? Search for Technical Support Specialist jobs in Canada
About Hire Feed
HireFeed: A QuikHire product.
Earn in dollars. On your hours. From wherever.
HireFeed is the AI-curated feed of contract, gig, and AI training jobs that pay in USD, built for the people who actually want to work, not the ones writing job descriptions.
Why it exists: the highest-paying contract work in the world - RLHF, AI evaluation, domain-expert training, senior contract engineering, sits scattered across hundreds of ATS feeds and platform job boards. Most of it never makes it to Indeed or LinkedIn, and the roles that do are usually stale by the time you find them. The best opportunities are also the most ephemeral.
HireFeed pulls from 500+ verified sources, including Outlier, Mercor, Surge AI, Micro1, Turing, Toloka, Appen, and Remotasks, and refreshes every 60 seconds. The moment a role closes at the source, it falls off the feed.
What you'll find here:
- AI training, RLHF, and evaluation: $20–$80/hr
- Domain experts: medical, legal, finance, math (PhD)
- Senior contract engineering, paid weekly
- Multilingual annotation, creative writing training, AI research
What you won't find: pay-undisclosed listings, expired roles, "still accepting applications" lies, recruiter middlemen, or data resale. Pay is a hard requirement. Apply links 302-redirect to the source ATS. We never see your résumé.
Free for candidates, forever. Funded by the partner side.
→ hirefeed.co.in
Similar Jobs
Technical Support Specialist (Remote)
About the role
Role: Technical Support Specialist (Remote) Location: Remote (Work from Anywhere) Payout: $30 - $70/hour
Role Overview: We are hiring for one of our clients, seeking a Support Engineer to work on a contractor basis. This role involves diagnosing, troubleshooting, and resolving complex technical issues related to cloud infrastructure and networking to help train next-generation AI systems. The work directly shapes how AI models learn, reason, and perform by providing high-quality, real-world input. This is a unique opportunity to contribute to the development of frontier AI models without requiring prior AI experience—your domain expertise in networking and cloud infrastructure is what matters.
Key Responsibilities:
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.
- Utilize scripting skills to automate routine support tasks and improve incident response times.
- Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.
- Leverage Jira to track issues, monitor progress, and ensure timely resolution of support tickets.
- Analyze TCP/IP networking issues, providing expert guidance and remedial solutions.
- Create, maintain, and improve technical documentation and best practice guidelines.
- Deliver clear, empathetic, and professional communication to stakeholders.
Required Skills & Qualifications:
- Proven experience in diagnosing and troubleshooting cloud infrastructure and networking issues.
- Proficiency in scripting languages such as Python, Bash, or PowerShell to automate support tasks.
- Experience using Jira for issue tracking, progress monitoring, and resolution management.
- Strong understanding of TCP/IP networking protocols and troubleshooting methodologies.
- Ability to create, maintain, and improve technical documentation and best practice guidelines.
- Excellent communication skills with a focus on clear, empathetic, and professional interactions.
- No prior experience in AI is required—domain expertise in networking and cloud infrastructure is sufficient.
More About the Opportunity: This role offers a unique opportunity to work with a global leader in the AI and technology industry, contributing to the development of frontier AI models through real-world expertise. The position provides global exposure, impactful work in a rapidly evolving field, and the chance to grow technical and communication skills in a collaborative environment.
Equal Opportunity Employer: We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.
Apply Now!
Not the right fit? Search for Technical Support Specialist jobs in Canada
About Hire Feed
HireFeed: A QuikHire product.
Earn in dollars. On your hours. From wherever.
HireFeed is the AI-curated feed of contract, gig, and AI training jobs that pay in USD, built for the people who actually want to work, not the ones writing job descriptions.
Why it exists: the highest-paying contract work in the world - RLHF, AI evaluation, domain-expert training, senior contract engineering, sits scattered across hundreds of ATS feeds and platform job boards. Most of it never makes it to Indeed or LinkedIn, and the roles that do are usually stale by the time you find them. The best opportunities are also the most ephemeral.
HireFeed pulls from 500+ verified sources, including Outlier, Mercor, Surge AI, Micro1, Turing, Toloka, Appen, and Remotasks, and refreshes every 60 seconds. The moment a role closes at the source, it falls off the feed.
What you'll find here:
- AI training, RLHF, and evaluation: $20–$80/hr
- Domain experts: medical, legal, finance, math (PhD)
- Senior contract engineering, paid weekly
- Multilingual annotation, creative writing training, AI research
What you won't find: pay-undisclosed listings, expired roles, "still accepting applications" lies, recruiter middlemen, or data resale. Pay is a hard requirement. Apply links 302-redirect to the source ATS. We never see your résumé.
Free for candidates, forever. Funded by the partner side.
→ hirefeed.co.in