Top Benefits
About the role
Who We Are HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.
OUR VALUES, OUR PASSION At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.
- Customer-Focused. Passionate Advocates
- Courage to Act. Do the Right Thing
- One Team. One Vision
- Think Long-Term. Ever-Evolving
- Be Exceptional. Inspire Greatness
Position Summary
Reporting to the VP, Mortgage Adjudication & Funding, the Director, Mortgage Funding position is responsible for leading and coaching the Mortgage Funding & Fulfillment teams, supporting both Broker and Direct to Consumer, Bank and Wealth referral partners. and will hold the responsibility of overseeing the administration of new deals post-underwriting through to and including funding. This position plays a lead role in the risk management of the business as it relates to securing valid enforceable security on every mortgage and ensuring full adherence to the Bank’s policies, procedures and regulatory requirements.
Part of the department’s success is its strong and collaborative relationship with the Bank’s other departments, particularly Sales, Credit, IT and Risk, while still maintaining its independence to be able to make appropriate decisions regarding mortgage funding. As the day-to-day face and decision-maker of the team, the Director must lead by example and continuously foster effective relationships within the Bank.
This role is also responsible for defining, documenting, implementing and assessing the department’s controls and processes to ensure full compliance with applicable regulatory requirements and the Bank’s policies, including Privacy, AML, Complaint Handling and Legislative Compliance Management (LCM).
Major Elements Of The Role
This role is responsible for overseeing Mortgage Funding department which is approximately 30 employees, with Manager and Team Leader direct reports The Director interacts regularly with all facets of the business, internal and external partners, and key members of the management team. The Director is also responsible for vendor management with external partners, ensuring that KPIs are followed and service levels are met.
New Mortgage Funding
- Cultivate a culture of performance and thought leadership that values individuals and interactions over process, while striving for superior operational quality
- Ensure processing is completed within the parameters of the Bank’s regulatory requirements, defined policies and guidelines
- Focus on operational throughput to achieve daily, weekly and monthly targets
- Represent the operations unit as Subject Matter Experts and key stakeholder for digital transformation and technology projects as it pertains to the Mortgage Funding teams
- Apply an open state of mind to develop creative solutions to achieve greater levels of productivity, with a continous process improvement approach
- Provide high quality, efficient and accurate service to internal and external customers
- Make decisions on mortgage file matters requiring escalated approval authority as appropriate and permitted
- Lead, mentor and develop the Mortgage Funding Leadership team, setting performance goals, conducting evaluations and training
- Track, analyze and report on funding metrics to senior audiences and partners
- Change agent and advocate for enhanced use of technology to drive scalable efficiencies
- Develop and maintain comprehensive written procedures for all processes and associated functions
- Regular reporting to Senior Management on throughput and quality of business along with any emerging trends or issues
Risk Management And Compliance
- Play a leading role in risk management as it relates to securing valid enforceable security on every mortgage and ensuring full adherence to the Bank’s policies and procedures and regulatory requirements
- Lead person for internal and regulatory audits involving Mortgage Operations, requiring regular interaction with internal audit and regulators
- Ensure that all operational control gaps identified in any audit are addressed in a timely manner
- Report, document and address all risk or compliance incidents that are the responsibility of the Mortgage Funding team in accordance with the Bank’s Incident Management protocol
- Responsible for team’s adherence to Compliance, Privacy, AML and Complaint handling requirements working closely with these key stakeholders.
Skills And Experience Required
- University Degree or equivalent work experience.
- 10+ years experience at a Canadian financial institution in mortgage processing and administration
- Credit risk experience in underwriting and adjudication of Retail Credit products is considered an asset.
- Strong collaboration, presentation, written and verbal communication skills
- Proven ability to lead and influence teams
- Collaborative leadership style with a growth mindset and who proactively leads initiatives
- Lean processing methodology experience
- Direct experience and involvement with internal/external audits and OSFI reviews
- Ability to work independently and know when to make decisions and when to seek input from others
- Ability to speak French is an asset
WORKING CONDITIONS UNIQUE TO JOB
- Hybrid work environment
WHY WORK AT HOMEEQUITY BANK? Great Environment HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.
We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.
A Dynamic Culture – With People at the Centre We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.
Growth and Opportunities We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.
Celebrating Great Work and People We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.
From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.
Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.
The Perks (for eligible employees)
- HomeEquity Bank offers a competitive total rewards package that includes:
- Extended health and dental benefits
- Employee & Family Assistance Program
- Employer-Matched Group Retirement Savings Plan
- Employee Share Investment Plan
- Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits
- Employee corporate discount for GoodLife Fitness
HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Please note that our successful candidate is required to complete a background check.
Stay in the Know About Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:
Youtube
Chip.ca
Join Us! If you’re ready to build the future of reverse mortgages, we want to hear from you.
About HomeEquity Bank
HomeEquity Bank is a Schedule I Canadian bank and is the only provider exclusively focused on reverse mortgages for homeowners aged 55 and over. HomeEquity Bank is a privately held company and helps Canadians live retirement their way by providing a safe, secure, and easy way to access the equity they’ve built up in their homes through their financial solutions, the CHIP Reverse Mortgage® and Income Advantage®.
HomeEquity Bank has been the leader of reverse mortgages in Canada since its inception in 1986. HomeEquity Bank has an effective direct-to-consumer distribution model as well as a well-established network of referral partners. This extensive partner network includes all major Canadian banks, credit unions, mortgage brokers, and financial planning firms.
Top Benefits
About the role
Who We Are HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.
OUR VALUES, OUR PASSION At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.
- Customer-Focused. Passionate Advocates
- Courage to Act. Do the Right Thing
- One Team. One Vision
- Think Long-Term. Ever-Evolving
- Be Exceptional. Inspire Greatness
Position Summary
Reporting to the VP, Mortgage Adjudication & Funding, the Director, Mortgage Funding position is responsible for leading and coaching the Mortgage Funding & Fulfillment teams, supporting both Broker and Direct to Consumer, Bank and Wealth referral partners. and will hold the responsibility of overseeing the administration of new deals post-underwriting through to and including funding. This position plays a lead role in the risk management of the business as it relates to securing valid enforceable security on every mortgage and ensuring full adherence to the Bank’s policies, procedures and regulatory requirements.
Part of the department’s success is its strong and collaborative relationship with the Bank’s other departments, particularly Sales, Credit, IT and Risk, while still maintaining its independence to be able to make appropriate decisions regarding mortgage funding. As the day-to-day face and decision-maker of the team, the Director must lead by example and continuously foster effective relationships within the Bank.
This role is also responsible for defining, documenting, implementing and assessing the department’s controls and processes to ensure full compliance with applicable regulatory requirements and the Bank’s policies, including Privacy, AML, Complaint Handling and Legislative Compliance Management (LCM).
Major Elements Of The Role
This role is responsible for overseeing Mortgage Funding department which is approximately 30 employees, with Manager and Team Leader direct reports The Director interacts regularly with all facets of the business, internal and external partners, and key members of the management team. The Director is also responsible for vendor management with external partners, ensuring that KPIs are followed and service levels are met.
New Mortgage Funding
- Cultivate a culture of performance and thought leadership that values individuals and interactions over process, while striving for superior operational quality
- Ensure processing is completed within the parameters of the Bank’s regulatory requirements, defined policies and guidelines
- Focus on operational throughput to achieve daily, weekly and monthly targets
- Represent the operations unit as Subject Matter Experts and key stakeholder for digital transformation and technology projects as it pertains to the Mortgage Funding teams
- Apply an open state of mind to develop creative solutions to achieve greater levels of productivity, with a continous process improvement approach
- Provide high quality, efficient and accurate service to internal and external customers
- Make decisions on mortgage file matters requiring escalated approval authority as appropriate and permitted
- Lead, mentor and develop the Mortgage Funding Leadership team, setting performance goals, conducting evaluations and training
- Track, analyze and report on funding metrics to senior audiences and partners
- Change agent and advocate for enhanced use of technology to drive scalable efficiencies
- Develop and maintain comprehensive written procedures for all processes and associated functions
- Regular reporting to Senior Management on throughput and quality of business along with any emerging trends or issues
Risk Management And Compliance
- Play a leading role in risk management as it relates to securing valid enforceable security on every mortgage and ensuring full adherence to the Bank’s policies and procedures and regulatory requirements
- Lead person for internal and regulatory audits involving Mortgage Operations, requiring regular interaction with internal audit and regulators
- Ensure that all operational control gaps identified in any audit are addressed in a timely manner
- Report, document and address all risk or compliance incidents that are the responsibility of the Mortgage Funding team in accordance with the Bank’s Incident Management protocol
- Responsible for team’s adherence to Compliance, Privacy, AML and Complaint handling requirements working closely with these key stakeholders.
Skills And Experience Required
- University Degree or equivalent work experience.
- 10+ years experience at a Canadian financial institution in mortgage processing and administration
- Credit risk experience in underwriting and adjudication of Retail Credit products is considered an asset.
- Strong collaboration, presentation, written and verbal communication skills
- Proven ability to lead and influence teams
- Collaborative leadership style with a growth mindset and who proactively leads initiatives
- Lean processing methodology experience
- Direct experience and involvement with internal/external audits and OSFI reviews
- Ability to work independently and know when to make decisions and when to seek input from others
- Ability to speak French is an asset
WORKING CONDITIONS UNIQUE TO JOB
- Hybrid work environment
WHY WORK AT HOMEEQUITY BANK? Great Environment HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.
We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.
A Dynamic Culture – With People at the Centre We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.
Growth and Opportunities We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.
Celebrating Great Work and People We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.
From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.
Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.
The Perks (for eligible employees)
- HomeEquity Bank offers a competitive total rewards package that includes:
- Extended health and dental benefits
- Employee & Family Assistance Program
- Employer-Matched Group Retirement Savings Plan
- Employee Share Investment Plan
- Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits
- Employee corporate discount for GoodLife Fitness
HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Please note that our successful candidate is required to complete a background check.
Stay in the Know About Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:
Youtube
Chip.ca
Join Us! If you’re ready to build the future of reverse mortgages, we want to hear from you.
About HomeEquity Bank
HomeEquity Bank is a Schedule I Canadian bank and is the only provider exclusively focused on reverse mortgages for homeowners aged 55 and over. HomeEquity Bank is a privately held company and helps Canadians live retirement their way by providing a safe, secure, and easy way to access the equity they’ve built up in their homes through their financial solutions, the CHIP Reverse Mortgage® and Income Advantage®.
HomeEquity Bank has been the leader of reverse mortgages in Canada since its inception in 1986. HomeEquity Bank has an effective direct-to-consumer distribution model as well as a well-established network of referral partners. This extensive partner network includes all major Canadian banks, credit unions, mortgage brokers, and financial planning firms.