CGI – Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.

Every day, our partners help thousands of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 700 professionals and more than 62,000 customers!

We are looking for a reliable and motivated individual. Are you ready to play a key role?

We are ready for you:

• Never stop learning: we offer a complete, ongoing and paid training on Canadian payroll;
• Work environment recognized as one of the best in the Canada (Great Place to Work certified);
• Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job-related studies;
• Career development supported by a professional development plan;
• Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
• Benefits that fit your needs: Flexible insurance plan, telemedicine, and more!

Your future duties and responsibilities

The selected candidate will serve as Manager, Payroll System Integration.

• Supervise and coordinate the activities of a Payroll Integration team.

• Carry out recruitment activities and ensure proper onboarding and training follow-up for new team members.

• Represent the team with our partner and participate in various committees.

• Ensure the establishment and improvement of work processes to optimize the department (ISO standards, service levels, KPIs, etc.).

• Deliver high-quality service to our clients:

• Share relevant communications to support smooth operations.

• Participate in client meetings.

• Anticipate events and workload fluctuations to adequately prepare the team.

• Ensure that tasks are performed in accordance with our service level agreements.

• Manage client complaints and claims.

• Plan and assess training needs.

• Set, review, analyze, and present productivity standards for the team.

• Improve team efficiency through optimization and continuous improvement approaches.

• Play an active role in the strategy and rollout of certain operational projects.

• Participate in periodic follow-ups and annual evaluations of team members, in alignment with the Partner Partnership Management Framework.

• Support and guide the team: participate in continuous performance feedback meetings as needed, and implement appropriate tools to support partner development.

• Address performance issues and implement recovery plans when required.

• Set performance objectives for the team.

• Analyze monthly results to ensure activities are carried out with maximum efficiency.

Required qualifications to be successful in this role

• Bachelor’s degree in Business Administration or any other combination of education and equivalent experience.
• Minimum of 5 years of experience in managing operational activities and project management.
• Experience in payroll management (an asset).
• Strong communication skills.
• Leadership, accountability, initiative, and autonomy.
• Ability to work collaboratively and share experience and knowledge.
• Good understanding of priorities and ability to meet deadlines.
• Ability to adapt to change.
• Willingness to challenge existing work methods.
• Ability to interact effectively with other departments.
• Proficiency with tools such as Excel, Word, and PowerPoint.
• Bilingualism is essential: fluency in both French and English, spoken and written.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.