Who we are:

Founded in 2006, Fortified Nutrition Limited, a division within the GVF Group of Companies, manufactures and sells high-quality, leading-edge vitamin and mineral premixes and supplements for swine, dairy, beef and poultry producers and supports producers with a sales team across Alberta, Manitoba, Saskatchewan and Montana.

As a progressive and innovative leader in animal livestock nutrition, the GVF Group of Companies empowers farmers to produce meat, milk, and eggs profitably and sustainably for the advancement of human lives, nutrition and health.

Ours is a family business that cares about its employees and its community. We make sure that all our staff get what the best in class team members deserve: benefits, good wages, and respect. Whether through our charitable work, or our dedication to staff, GVF is committed to living out our principles and values.

Why we have this role:

As a customer-centric business, Fortified Nutrition has a culture of partnering with livestock operators on all aspects of their operations and has deep, long-standing relationships with a loyal client base. In this role you will interact with clients and prospects and will be an ambassador for Fortified Nutrition and the overall GVF group of companies. Your role is critical in ensuring that the overall customer experience from start to finish is intrinsic, memorable, helpful and professional.

Working with us:

This is a full-time 15-month contract position. This is an office-based role working out of our Winnipeg office at 103 Progress Way, Winnipeg, Manitoba. The standard work hours are Monday to Friday 8:00am to 5:00pm, however please be advised that you may be required to work outside of these hours from time to time given the nature of the role.

What you’ll do:

• Customer Service & Sales Support
  • Greet and assist walk-in, phone, and email customers with professionalism and care.
  • Provide information on products and services, referring customers to Sales Representatives or Farmers Depot staff when needed.
  • Think creatively to solve customer challenges and ensure they leave with a positive experience.
  • Build strong, trusting relationships with customers, always maintaining discretion and confidentiality.
• Order Management & Invoicing
  • Process feed orders from multiple channels (phone, email, fax) and prepare accurate documentation.
  • Organize, track, and review feed work orders to ensure timely completion and invoicing.
  • Generate invoices in Sage, issue monthly customer statements, and keep detailed, organized records.
  • Process payments (cheque, Visa, Mastercard) and prepare reconciliation summaries for submission to accounting.
• Office & Warehouse Support
  • Manage petty cash in line with company policy, including accurate reporting.
  • Operate a forklift to load customer orders and assist with warehouse coordination.
  • Maintain a clean, welcoming, and professional office space that reflects our values.
  • Open and close the office daily and provide flexible coverage as customer needs arise.
• Regulatory & Administrative Compliance
  • Ensure compliance with CFIA regulations and other industry standards.
  • Maintain veterinary prescriptions and coordinate with Nutrition and Sales Reps.
  • Complete required training such as WHMIS, TDG, and forklift certification.
  • Prepare export paperwork for shipments to the U.S. as needed.
• Collaboration & Communication
  • Keep Sales Representatives updated on customer inquiries and requests.
  • Collaborate with other Fortified Nutrition offices and with Grand Valley Fortifiers & Farmers Depot teams across Canada.
  • Take initiative to support colleagues and step into other duties as directed by management.

Your background includes:

• 3+ years experience in an administrative or customer service role.

• Strong communication and interpersonal skills, with the ability to build trust quickly.

• Proficiency with Microsoft Office; experience with Sage or other accounting software is an asset.

• Forklift license (or willingness to obtain) and ability to lift up to 25 kg.

• Farming background or knowledge of the livestock industry is an asset.

• Self-starter who can work independently and as part of a team.

• Experience working with Hutterite customers is considered an asset.

Why work with us:

• Canadian Family Owned and Operated Company

• Extended health and dental benefits

• RRSP matching program

• Profit sharing bonus

• Donation matching program

• Professional development opportunities

Living our values:

• Passion: Serving customers innovatively and well.

• Humble Confidence: Confidently choosing to forgo our status, deploy our resources and use of influence for the good of others before ourselves.

• Integrity: Consistently honest while honouring commitments with our customers, co-workers and suppliers.

• Professional: Committed to excellence in the way we lead, serve and relate.

• Caring: With a servant heart, truly caring for customers and co-workers. Find satisfaction in assisting with others’ challenges and joy in witnessing their success.

All interested applicants are asked to apply with a copy of their resume. We thank all applicants for their interest however, only candidates considered for the position will be contacted for an interview.