Manager, Business Systems
Top Benefits
About the role
Join the Canadian Queer Chamber of Commerce (CQCC) in championing the economic empowerment of 2SLGBTQI+ businesses across Canada.
Established in 2003, the Canadian Queer Chamber of Commerce is a trusted partner linking 2SLGBTQI+ businesses in Canada to the wider business community. The CQCC fosters economic growth by supporting and nurturing 2SLGBTQI+ businesses, entrepreneurs, students and allies, and by helping Canada’s corporate bodies connect with the 2SLGBTQI+ business community. A leader in inclusive procurement, the CQCC is also Canada's certifying body for 2SLGBTQI+ businesses. Manager, Business Systems The Manager, Business Systems, reporting to the Director of Programming, is responsible for managing, optimizing, and improving CQCC’s core business systems, including Dynamics 365, Monday.com, Good Grants, Hivebrite, and related platforms used to support client relationships, program delivery, grant administration, reporting, and internal collaboration. This role serves as a key internal systems partner, helping teams use technology, data, workflows, and automation to improve consistency, visibility, decision-making, and operational efficiency.
The role’s purpose is to: In collaboration with the IT Manager and external development partners, lead and serve as the primary owner and administrator for Dynamics 365 and other business systems used across CQCC; Maintain and improve system configurations, workflows, forms, dashboards, automations, integrations, and reporting tools; Support clean, accurate, and structured data to strengthen forecasting, pipeline tracking, client/member records, and leadership reporting; Analyze current workflows and identify opportunities to streamline, standardize, and improve processes across departments; Build reports, dashboards, KPIs, and system insights to support operational and strategic decision-making; Train and support staff in the effective use of CQCC’s business systems, tools, and processes; and Lead continuous improvement initiatives that strengthen system adoption, data integrity, collaboration, and organizational efficiency. CORE ACCOUNTABILITIES Business Systems Administration The Manager, Business Systems oversees the administration and ongoing maintenance of CQCC’s core business systems, ensuring platforms are configured, structured, and maintained to support organizational and member needs: In collaboration with the IT Manager and external development partners, lead and serve as the primary owner and administrator for Dynamics 365 and related business platforms; Maintain system configurations, workflows, forms, dashboards, fields, permissions, records, and user settings; Support the effective use of Monday.com, Good Grants, Hivebrite, and other platforms regularly used by CQCC; Monitor system performance, user needs, and operational issues, escalating technical matters as required; Maintain organized system structures that support client relationships, program delivery, reporting, and internal collaboration; and Work with the IT Manager, vendors, and external support providers to resolve system issues and maintain effective platform operations.
Workflow, Automation, and Process Improvement The Manager, Business Systems leads improvements to workflows, automations, and business processes to reduce duplication, improve consistency, and strengthen organizational efficiency: Analyze current workflows and identify opportunities to streamline and standardize processes across departments. Design and maintain automations, templates, boards, dashboards, workflows, and intake processes within CQCC’s systems; Use Power Automate and related tools to support process automation, system efficiency, and improved user experience; Lead continuous improvement initiatives that improve project tracking, task management, collaboration, visibility, and accountability; Partner with departments to understand pain points and translate business needs into practical system solutions; and Recommend process changes, system enhancements, and workflow improvements that support organizational priorities.
Data Management, Reporting, and Business Intelligence The Manager, Business Systems supports the production of clean, accurate, and usable data across CQCC’s systems, enabling leadership and departments to access meaningful insights for planning, reporting, and decision-making: Maintain clean, accurate, structured, and reliable data within Dynamics and related systems; Support forecasting, pipeline tracking, client/member records, program data, and other business-critical information; Build and maintain reports, dashboards, KPIs, and data visualizations for leadership and departmental decision-making; Use Power BI and related reporting tools to transform system data into clear operational insights. Identify data quality issues, reporting gaps, and opportunities to improve data capture and reporting consistency; and Support departments in using data to monitor progress, evaluate performance, and inform planning.
Systems Integration and Tool Optimization The Manager, Business Systems supports the integration and optimization of CQCC’s software ecosystem, ensuring tools work together effectively and continue to meet organizational needs: Support integrations between Dynamics, Monday.com, Good Grants, Hivebrite, and other client or program management tools; Work with the IT Manager and relevant vendors to support system integration, troubleshooting, and enhancement work; Evaluate new tools, system features, and platform enhancements, providing recommendations to leadership as needed; Support the implementation of new systems, features, automations, or process changes; Ensure tools are configured to support cross-departmental visibility, collaboration, and reporting; and Maintain awareness of system capabilities and recommend improvements that increase efficiency and user adoption.
Training, Documentation, and User Support The Manager, Business Systems supports staff adoption and effective system use through training, documentation, troubleshooting, and practical guidance. Train staff on system best practices, workflows, reporting tools, and platform functionality; Create and maintain SOPs, user guides, templates, process maps, and system documentation; Provide ongoing user support and troubleshooting for Dynamics and other business systems; Lead adoption strategies for new tools, workflows, automations, and process improvements; Support departments in optimizing their use of platforms based on their operational needs; and Promote consistent use of the system across teams to improve data quality, accountability, and collaboration. DESIRED COMPETENCIES & EXPERIENCE
Post-secondary education in business administration, information systems, business analytics, project management, operations, technology, or a related field; or An equivalent combination of education, training, and relevant experience. 3+ years of experience in business systems administration, CRM administration, business analysis, operations, project systems, or a related role; Experience administering Microsoft Dynamics 365 or a comparable CRM/business system; Experience with Power Automate is strongly preferred. Experience with Power BI, dashboard development, reporting, or data visualization is considered a strong asset. Experience with Monday.com, Good Grants, Hivebrite, or similar project, grants, community, or client management platforms is considered an asset. Strong understanding of workflow design, process improvement, automation, system configuration, and data management; Experience maintaining dashboards, forms, workflows, records, automations, templates, and system documentation; Demonstrated ability to analyze business processes and recommend practical improvements; Strong data management skills, including attention to data quality, accuracy, structure, and reporting integrity; Experience supporting forecasting, pipeline tracking, client/member records, or program reporting is considered an asset. Strong communication skills, with the ability to translate technical or system concepts into clear guidance for non-technical users; Experience creating SOPs, user guides, training materials, and process documentation; Experience supporting system adoption, staff training, troubleshooting, and change management; Previous experience working in a not-for-profit, chamber, association, entrepreneurship, or community-based environment is considered an asset. Experience working with 2SLGBTQI+ communities, equity-deserving communities, entrepreneurs, small businesses, or community-based organizations is considered an asset; and Fluency in both English and French is considered an asset.
Terms This is a hybrid, full-time position based out of CQCC’s head office in Toronto, ON. Regular travel to events within the GTA and across Canada is required. Remote candidates based in Ottawa, Vancouver, Montréal, Quebec City, or other major Canadian centres may be considered, provided they can meet regular travel expectations and attend in-person meetings, events, and organizational commitments as required.
Compensation Salary will be based on skills and experience, within the annual earnings range of $60,000-$75,,000. Additional benefits round out the compensation package, including group benefit plan coverage, annual vacation, and a generous public holiday schedule including paid time off between Christmas Day and New Year’s Day.
Applications Applications will be reviewed on a rolling basis until the position is filled.
The CQCC strives to foster an inclusive workforce and is committed to applying principles of equity throughout the recruitment and hiring process. Members from equity-deserving groups are especially encouraged to apply and to self-identify. All qualified applicants will be considered. If you require accommodations for any part of the recruitment and hiring process, please contact Human Resources at HR@queerchamber.ca
Not the right fit? Search for Manager, Business Systems jobs in Peterborough, Ontario, Canada
About Canadian Queer Chamber of Commerce (CQCC)
[FORMERLY CANADA'S 2SLGBTQI+ CHAMBER OF COMMERCE - CGLCC]
We often get the question: why do you exist? There are business chambers at the regional and national level, and corporations’ support for 2SLGBTQI+ initiatives is on the rise.
It’s easy to give a by-the-numbers response. Canada is home to over 100,000 2SLGBTQI+-owned businesses. These businesses generate over $22 billion in economic activity and employ over 435,000 Canadians. In other words, 2SLGBTQI+ business is big business.
However, 2SLGBTQI+ entrepreneurs still face barriers. Nearly half have hidden who they were in business dealings to avoid losing opportunities, and more than a third have lost opportunities due to being 2SLGBTQI+.
There is a growing number of organizations looking to change these stats – one connection at a time. A community of 2SLGBTQI+ businesses, government liaisons and even diverse procurement practices are helping tip the scales. CQCC is a coalition of all of these positive forces advocating for change to make a more inclusive Canadian economy possible.
We do this by bringing people together, and highlighting the right resources for 2SLGBTQI+ entrepreneurs to be even more successful.
So, the answer is: we exist because 2SLGBTQI+ entrepreneurs already have a huge impact on the Canadian economy, with barriers. Let’s see what kind of thriving and inclusive Canada is possible when we remove them.
Similar Jobs
Manager, Business Systems
Top Benefits
About the role
Join the Canadian Queer Chamber of Commerce (CQCC) in championing the economic empowerment of 2SLGBTQI+ businesses across Canada.
Established in 2003, the Canadian Queer Chamber of Commerce is a trusted partner linking 2SLGBTQI+ businesses in Canada to the wider business community. The CQCC fosters economic growth by supporting and nurturing 2SLGBTQI+ businesses, entrepreneurs, students and allies, and by helping Canada’s corporate bodies connect with the 2SLGBTQI+ business community. A leader in inclusive procurement, the CQCC is also Canada's certifying body for 2SLGBTQI+ businesses. Manager, Business Systems The Manager, Business Systems, reporting to the Director of Programming, is responsible for managing, optimizing, and improving CQCC’s core business systems, including Dynamics 365, Monday.com, Good Grants, Hivebrite, and related platforms used to support client relationships, program delivery, grant administration, reporting, and internal collaboration. This role serves as a key internal systems partner, helping teams use technology, data, workflows, and automation to improve consistency, visibility, decision-making, and operational efficiency.
The role’s purpose is to: In collaboration with the IT Manager and external development partners, lead and serve as the primary owner and administrator for Dynamics 365 and other business systems used across CQCC; Maintain and improve system configurations, workflows, forms, dashboards, automations, integrations, and reporting tools; Support clean, accurate, and structured data to strengthen forecasting, pipeline tracking, client/member records, and leadership reporting; Analyze current workflows and identify opportunities to streamline, standardize, and improve processes across departments; Build reports, dashboards, KPIs, and system insights to support operational and strategic decision-making; Train and support staff in the effective use of CQCC’s business systems, tools, and processes; and Lead continuous improvement initiatives that strengthen system adoption, data integrity, collaboration, and organizational efficiency. CORE ACCOUNTABILITIES Business Systems Administration The Manager, Business Systems oversees the administration and ongoing maintenance of CQCC’s core business systems, ensuring platforms are configured, structured, and maintained to support organizational and member needs: In collaboration with the IT Manager and external development partners, lead and serve as the primary owner and administrator for Dynamics 365 and related business platforms; Maintain system configurations, workflows, forms, dashboards, fields, permissions, records, and user settings; Support the effective use of Monday.com, Good Grants, Hivebrite, and other platforms regularly used by CQCC; Monitor system performance, user needs, and operational issues, escalating technical matters as required; Maintain organized system structures that support client relationships, program delivery, reporting, and internal collaboration; and Work with the IT Manager, vendors, and external support providers to resolve system issues and maintain effective platform operations.
Workflow, Automation, and Process Improvement The Manager, Business Systems leads improvements to workflows, automations, and business processes to reduce duplication, improve consistency, and strengthen organizational efficiency: Analyze current workflows and identify opportunities to streamline and standardize processes across departments. Design and maintain automations, templates, boards, dashboards, workflows, and intake processes within CQCC’s systems; Use Power Automate and related tools to support process automation, system efficiency, and improved user experience; Lead continuous improvement initiatives that improve project tracking, task management, collaboration, visibility, and accountability; Partner with departments to understand pain points and translate business needs into practical system solutions; and Recommend process changes, system enhancements, and workflow improvements that support organizational priorities.
Data Management, Reporting, and Business Intelligence The Manager, Business Systems supports the production of clean, accurate, and usable data across CQCC’s systems, enabling leadership and departments to access meaningful insights for planning, reporting, and decision-making: Maintain clean, accurate, structured, and reliable data within Dynamics and related systems; Support forecasting, pipeline tracking, client/member records, program data, and other business-critical information; Build and maintain reports, dashboards, KPIs, and data visualizations for leadership and departmental decision-making; Use Power BI and related reporting tools to transform system data into clear operational insights. Identify data quality issues, reporting gaps, and opportunities to improve data capture and reporting consistency; and Support departments in using data to monitor progress, evaluate performance, and inform planning.
Systems Integration and Tool Optimization The Manager, Business Systems supports the integration and optimization of CQCC’s software ecosystem, ensuring tools work together effectively and continue to meet organizational needs: Support integrations between Dynamics, Monday.com, Good Grants, Hivebrite, and other client or program management tools; Work with the IT Manager and relevant vendors to support system integration, troubleshooting, and enhancement work; Evaluate new tools, system features, and platform enhancements, providing recommendations to leadership as needed; Support the implementation of new systems, features, automations, or process changes; Ensure tools are configured to support cross-departmental visibility, collaboration, and reporting; and Maintain awareness of system capabilities and recommend improvements that increase efficiency and user adoption.
Training, Documentation, and User Support The Manager, Business Systems supports staff adoption and effective system use through training, documentation, troubleshooting, and practical guidance. Train staff on system best practices, workflows, reporting tools, and platform functionality; Create and maintain SOPs, user guides, templates, process maps, and system documentation; Provide ongoing user support and troubleshooting for Dynamics and other business systems; Lead adoption strategies for new tools, workflows, automations, and process improvements; Support departments in optimizing their use of platforms based on their operational needs; and Promote consistent use of the system across teams to improve data quality, accountability, and collaboration. DESIRED COMPETENCIES & EXPERIENCE
Post-secondary education in business administration, information systems, business analytics, project management, operations, technology, or a related field; or An equivalent combination of education, training, and relevant experience. 3+ years of experience in business systems administration, CRM administration, business analysis, operations, project systems, or a related role; Experience administering Microsoft Dynamics 365 or a comparable CRM/business system; Experience with Power Automate is strongly preferred. Experience with Power BI, dashboard development, reporting, or data visualization is considered a strong asset. Experience with Monday.com, Good Grants, Hivebrite, or similar project, grants, community, or client management platforms is considered an asset. Strong understanding of workflow design, process improvement, automation, system configuration, and data management; Experience maintaining dashboards, forms, workflows, records, automations, templates, and system documentation; Demonstrated ability to analyze business processes and recommend practical improvements; Strong data management skills, including attention to data quality, accuracy, structure, and reporting integrity; Experience supporting forecasting, pipeline tracking, client/member records, or program reporting is considered an asset. Strong communication skills, with the ability to translate technical or system concepts into clear guidance for non-technical users; Experience creating SOPs, user guides, training materials, and process documentation; Experience supporting system adoption, staff training, troubleshooting, and change management; Previous experience working in a not-for-profit, chamber, association, entrepreneurship, or community-based environment is considered an asset. Experience working with 2SLGBTQI+ communities, equity-deserving communities, entrepreneurs, small businesses, or community-based organizations is considered an asset; and Fluency in both English and French is considered an asset.
Terms This is a hybrid, full-time position based out of CQCC’s head office in Toronto, ON. Regular travel to events within the GTA and across Canada is required. Remote candidates based in Ottawa, Vancouver, Montréal, Quebec City, or other major Canadian centres may be considered, provided they can meet regular travel expectations and attend in-person meetings, events, and organizational commitments as required.
Compensation Salary will be based on skills and experience, within the annual earnings range of $60,000-$75,,000. Additional benefits round out the compensation package, including group benefit plan coverage, annual vacation, and a generous public holiday schedule including paid time off between Christmas Day and New Year’s Day.
Applications Applications will be reviewed on a rolling basis until the position is filled.
The CQCC strives to foster an inclusive workforce and is committed to applying principles of equity throughout the recruitment and hiring process. Members from equity-deserving groups are especially encouraged to apply and to self-identify. All qualified applicants will be considered. If you require accommodations for any part of the recruitment and hiring process, please contact Human Resources at HR@queerchamber.ca
Not the right fit? Search for Manager, Business Systems jobs in Peterborough, Ontario, Canada
About Canadian Queer Chamber of Commerce (CQCC)
[FORMERLY CANADA'S 2SLGBTQI+ CHAMBER OF COMMERCE - CGLCC]
We often get the question: why do you exist? There are business chambers at the regional and national level, and corporations’ support for 2SLGBTQI+ initiatives is on the rise.
It’s easy to give a by-the-numbers response. Canada is home to over 100,000 2SLGBTQI+-owned businesses. These businesses generate over $22 billion in economic activity and employ over 435,000 Canadians. In other words, 2SLGBTQI+ business is big business.
However, 2SLGBTQI+ entrepreneurs still face barriers. Nearly half have hidden who they were in business dealings to avoid losing opportunities, and more than a third have lost opportunities due to being 2SLGBTQI+.
There is a growing number of organizations looking to change these stats – one connection at a time. A community of 2SLGBTQI+ businesses, government liaisons and even diverse procurement practices are helping tip the scales. CQCC is a coalition of all of these positive forces advocating for change to make a more inclusive Canadian economy possible.
We do this by bringing people together, and highlighting the right resources for 2SLGBTQI+ entrepreneurs to be even more successful.
So, the answer is: we exist because 2SLGBTQI+ entrepreneurs already have a huge impact on the Canadian economy, with barriers. Let’s see what kind of thriving and inclusive Canada is possible when we remove them.