Our Story & Purpose:

Vancity Community Foundation was founded on the belief that if we work together, we will have the resources we need to build a thriving community.

Everything we do is an investment in community. We believe that if all our assets are invested in building communities, where cooperative principles and practices are flourishing and social justice and environmental sustainability are centered, the world will be a better place and community well-being will be enhanced.

Our vision, shared with Vancity, is a transformed economy that protects the earth and guarantees equity for all.

• We implement cooperative principles and practices.

• We believe in social justice and financial inclusion.

• We actively work towards Truth + Reconciliation and being an anti-racist organization.

• We are committed to environmental sustainability and climate justice.

• We are a Living Wage Employer.

• We value collaboration, innovation, integrity, equity, and community.

Your Role in Supporting Our Members:

As anOperations Manager, you’ll manage building operations at 312 Main and play a key role in driving sales - building and improving the systems, processes, and internal and external partner relationships that support leasing, marketing, and long-term sustainability.

You’ll also bring a thoughtful, strategic lens to how we operate - helping refine policies, practices, and processes so they are clear, effective, and aligned with our goals. As part of this work, you’ll regularly look at how we’re performing and identify opportunities to more deeply embed REDI and decolonization principles into the way we make decisions and run our organization.

This is aFull-Time, Permanentrole based at our312 Main Street Office.

How You'll Make an Impact:

Business Development

• Designing and executing business development strategies for the basement, ground, and second-floor spaces to drive revenue and community impact

• Leading sales, tours, and partnership outreach to prospective members, tenants, and community organizations

• Developing and delivering marketing and communications strategies, including social media, newsletters, and impact reporting

• Strengthening brand presence and member engagement through compelling storytelling and community activation

• Fostering strong member relationships to support retention, satisfaction, and a consistent experience

• Maintaining accurate administrative and CRM records to support reporting, planning, and operational efficiency

• Contributing to organizational strategic planning with insights that support sustainable growth and mission alignment

• Acting as an ambassador for 312 Main within the Downtown Eastside and broader stakeholder community

Operations & Financial Management

• Leading building and program operations, including digital systems, workflows, and software platforms that support efficiency and member experience

• Collecting, analyzing, and reporting operational data to inform evidence-based decision-making and continuous improvement

• Managing licence agreements, leases, bookings, and invoicing in coordination with finance and property management partners

• Overseeing contracts and accounts payable and receivable processes to ensure financial accuracy and compliance

• Recommending and implementing process improvements based on data, feedback, and organizational priorities

• Developing and maintaining member policies, procedures, and the Disaster Plan to support safety, inclusion, and continuity

• Managing website and member portal updates to ensure accurate, accessible information

• Supervising and mentoring the Operations Coordinator

What You’ll Bring to the Team:

• 5+ years’ experience in operations within nonprofit, social enterprise, or multi-use community spaces

• Demonstrated success in business development, revenue generation, and partnership growth

• Strong marketing, communications, and stakeholder engagement skills, including tours and value-based storytelling

• Ability to balance commercial performance with social mission and community impact

• Experience managing building or program operations, contracts, leases, and service agreements

• Working knowledge of budgeting, invoicing, A/P and A/R, and financial coordination

• Systems thinker with experience improving digital tools, workflows, and operational processes using data insights

• Experience developing policies, safety/continuity plans, and overseeing IT/vendor coordination

• Proven ability to supervise and mentor staff while maintaining strong organizational discipline

• Strong written and verbal communication skills with the ability to collaborate cross-functionally

• Ability to lift and transport materials or equipment up to 30 lbs in support of day-to-day operations

You’ll Thrive Here If You Are:

-Relationship-driven- You build trust with diverse members, tenants, partners, and community stakeholders while fostering a welcoming and inclusive environment.

-Strategic– You are able to see the bigger picture and align day-to-day decisions with long-term sustainability, revenue growth, and community impact.

-Adaptable– You are able to navigate shifting priorities, ambiguity, and competing demands with sound judgment, resilience, and composure.

-Collaborative– You work effectively across finance, property management, leadership, and community partners to deliver shared outcomes.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a salary range of**$91,000 to $102,000 per annum**. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

-Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.

-Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.

-Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.

-Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.

-Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.

-Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

This role is an open vacancy, and our hiring process is grounded in fairness, transparency, and inclusion. We are committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.