Assisted Living Coordinator

Marrion Village | Oak Bay, Victoria, British Columbia, Canada |

Permanent, Full-Time

The Opportunity

At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. As an Assisted Living Coordinator in our Oak Bay Community of Marrion Village, you will play a key role in supporting our residents by coordinating services, managing administrative tasks, and ensuring a safe and engaging environment.

About The Role

You will be the first point of contact for residents and their families, providing support and guidance while overseeing administrative operations. You will lead and facilitate resident move-ins and move-outs, manage financial transactions, and coordinate resident services, including health and safety protocols. Your responsibilities include organizing team meetings, supporting marketing efforts, and ensuring compliance with regulatory standards. Through your leadership and administrative expertise, you will enhance the overall experience for our residents, fostering a community built on care, trust, and engagement.

Responsibilities

Resident Services & Administrative Support

• Serve as the main point of contact for residents and families, addressing inquiries and requests.
• Assist with resident move-ins and move-outs, including handling occupancy documents and suite turnovers.
• Maintain confidential resident files, ensuring compliance with privacy regulations.
• Support residents with financial matters, including rent tracking, invoicing, and overdue account management.
• Prepare and maintain waitlists for assisted living and independent living housing.
• Facilitate resident orientations and assist in coordinating pre-authorized debit and subsidy applications.
• Supervise mealtimes in the dining room, supporting the care team.

Health & Safety Compliance

• Identify and address potential hazards to maintain a safe living environment.
• Conduct and document fire safety training for residents and team members.
• Maintain resident emergency kits and support emergency response efforts.
• Ensure compliance with Island Health regulations and operational standards.

Community Engagement & Marketing

• Assist in planning and organizing resident events and activities.
• Support marketing initiatives by providing tours, processing applications, and participating in promotional events.
• Attend and facilitate resident meetings, creating agendas and presentations.

Team Support & Leadership

• Assist in training and onboarding team members for non-care-related administrative tasks.
• Provide support for the Assisted Living Manager and collaborate with other Baptist Housing departments.
• Participate in various team meetings and committees to enhance community operations.

Requirements

• A post-secondary diploma or degree in a relevant field such as Administration, Social Work, or Health Services.
• Experience in administrative support, preferably in an assisted living or healthcare setting.
• Strong knowledge of Baptist Housing, Island Health, and Assisted Living Registrar policies and procedures.
• Exceptional interpersonal skills, with the ability to build relationships with residents, families, and team members.
• Excellent organizational and time management skills, with a keen attention to detail.
• Proficiency in Microsoft Office Suite and other administrative software.
• Ability to work both independently and collaboratively in a team-oriented environment.

About You

As the Assisted Living Coordinator, you bring warmth, compassion, and professionalism to the workplace. You are a highly organized individual who thrives in a dynamic environment, balancing administrative responsibilities with resident engagement. Your ability to communicate effectively and handle sensitive situations with empathy sets you apart. You are committed to continuous learning and innovation, contributing to the success and well-being of our community.

Compensation & Benefits

We offer an hourly wage of $25–$29, depending on experience. Your total compensation includes employer-paid extended health and dental benefits, an RRSP matching program, and paid vacation. At Baptist Housing, we also invest in your professional development by providing opportunities for learning and growth within the organization

Baptist Housing Careers

Our Promise to You!

At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. Joining Baptist Housing means becoming a part of a committed and compassionate team that strives to create a warm and relational community where you can confidently bring your whole self to work, knowing that your contributions are valued and recognized. Our people and our values are what set us apart, and together we make a meaningful difference in the lives of our residents.

Why Work at Baptist Housing?

• Meaningful Service: Your work makes a real impact on the lives of our residents, offering you a sense of fulfillment and purpose.
• Supportive & Fun Community: We're more than colleagues. Experience a supportive, safe and fun environment where we take our work seriously, but not ourselves.
• Recognition & Appreciation: We believe in celebrating our team members through appreciation events and recognition awards.

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