Senior Consultant, Operations Management
Top Benefits
About the role
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing Retail Payment Services is responsible for processing payments for credit and debit cards, EFTs and electronic payments and cheques for CIBC's clients as well as third party clients. As a Senior Consultant, Operations Management, you will be part of the Change & Process Management team in Payments & Estates, where you will lead initiatives and communication of changes impacting the Cheque Servicing portfolio by correctly identifying problems and resolutions. You will be assessing the impact, effectiveness and feasibility of proposed changes as well as recommending decisions and providing support as a subject matter expert. You will participate in and/or facilitate internal and external client meetings at various levels taking ownership of activities to ensure client needs are met or exceeded. You will work closely with the Payments & Estates Leadership Team to fully understand business needs and advocate for solutions that align with the business objectives.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. How You’ll Succeed
- Change Management - Deliver change on time and within scope of change objectives to bring value while mitigating impact. Ensure the change is sustained.
- Stakeholder Management - Proactively engage our internal and external partners throughout the initiative to ensure there is support and awareness and to mitigate possible impact from changes.
- Relationship Management – You build strong relationships internally and externally. You understand views of various stakeholders and facilitate problem solving to find the best solutions for our clients, employees, and shareholders. You collaborate with team members or other departments responsible for communication, training, etc. to ensure that related strategies are aligned with PCM (i.e. ensure that the communication strategy and plan, and the training strategy and plan developed addresses key risks and change impacts)
- Process Improvement - Apply process improvement frameworks, tools and artifacts to be able to define, measure, analyze, improve and control a problem.
- Project Management – Utilize project management best practices to manage project portfolio. Be able to plan, execute, control and close projects.
- Leadership - Provide thorough leadership and guidance to the program and project team with respect to PCM requirements
Who You Are
- You can demonstrate experience in successfully applying project and change management methodologies throughout all project phases. This includes conducting end to end assessments on process changes to determine impacts and engaging impacted groups to collaborate on the implementation of changes. This includes complex initiatives.
- It is an asset. If you have experience with Payments and Cheque related processes.
- You have a degree/diploma. In Business, Commerce, and/or related program.
- You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
- You embrace and advocate change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
- You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
- Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
- Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions
What You Need To Know
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
- CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
- We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location Mississauga-155 Britannia Rd E
Employment Type Regular
Weekly Hours 37.5
Skills Analytical Thinking, Business Operations, Change Process Management, Client Facing, Negotiation, Operations Management, Process Change Management, Process Improvements, Requirements Gathering, Research Analysis
About CIBC
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.
Senior Consultant, Operations Management
Top Benefits
About the role
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing Retail Payment Services is responsible for processing payments for credit and debit cards, EFTs and electronic payments and cheques for CIBC's clients as well as third party clients. As a Senior Consultant, Operations Management, you will be part of the Change & Process Management team in Payments & Estates, where you will lead initiatives and communication of changes impacting the Cheque Servicing portfolio by correctly identifying problems and resolutions. You will be assessing the impact, effectiveness and feasibility of proposed changes as well as recommending decisions and providing support as a subject matter expert. You will participate in and/or facilitate internal and external client meetings at various levels taking ownership of activities to ensure client needs are met or exceeded. You will work closely with the Payments & Estates Leadership Team to fully understand business needs and advocate for solutions that align with the business objectives.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. How You’ll Succeed
- Change Management - Deliver change on time and within scope of change objectives to bring value while mitigating impact. Ensure the change is sustained.
- Stakeholder Management - Proactively engage our internal and external partners throughout the initiative to ensure there is support and awareness and to mitigate possible impact from changes.
- Relationship Management – You build strong relationships internally and externally. You understand views of various stakeholders and facilitate problem solving to find the best solutions for our clients, employees, and shareholders. You collaborate with team members or other departments responsible for communication, training, etc. to ensure that related strategies are aligned with PCM (i.e. ensure that the communication strategy and plan, and the training strategy and plan developed addresses key risks and change impacts)
- Process Improvement - Apply process improvement frameworks, tools and artifacts to be able to define, measure, analyze, improve and control a problem.
- Project Management – Utilize project management best practices to manage project portfolio. Be able to plan, execute, control and close projects.
- Leadership - Provide thorough leadership and guidance to the program and project team with respect to PCM requirements
Who You Are
- You can demonstrate experience in successfully applying project and change management methodologies throughout all project phases. This includes conducting end to end assessments on process changes to determine impacts and engaging impacted groups to collaborate on the implementation of changes. This includes complex initiatives.
- It is an asset. If you have experience with Payments and Cheque related processes.
- You have a degree/diploma. In Business, Commerce, and/or related program.
- You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
- You embrace and advocate change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
- You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
- Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
- Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions
What You Need To Know
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
- CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
- We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location Mississauga-155 Britannia Rd E
Employment Type Regular
Weekly Hours 37.5
Skills Analytical Thinking, Business Operations, Change Process Management, Client Facing, Negotiation, Operations Management, Process Change Management, Process Improvements, Requirements Gathering, Research Analysis
About CIBC
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.