Position Summary:

The Product Management department is looking for a Product Designer to join our talented UX team on a 11-month temporary contract.

QHR Summary

Our Electronic Medical Record (EMR) software Accuro®EMR has the largest adoption in Canada and serves thousands of providers and millions of patients. Our patient platform Medeo leverages that market penetration and connects patients to their healthcare providers. Our other supporting products round out a robust offering, connecting healthcare providers to their patients, their data and each other.

As we expand the interactions between our products and healthcare organizations, we’re seeking a passionate Product Designer to shape user experiences across our healthcare suite—specifically within the Accuro Admin Centre, focusing on accounts, licenses, and billing workflows.

This role is ideal for a creative thinker with strong strategic and user-centered judgment, eager to collaborate in a supportive team environment. Embedded in a product team, you’ll work closely with product management, UX research, and development to define thoughtful, effective solutions for real-world healthcare needs.

You should have strong interpersonal, communication and collaboration skills, effective in a remote-first organization.

Competencies Critical for Success

• User-centric - Experience putting an understanding of the users and their needs at the forefront of design decisions. Able to collaborate with user researchers and to leverage their findings regarding the users’ needs.
• Resourceful – Proficient using mainstream design tools and basing their work leveraging design systems, libraries, patterns, and guidelines already established at QHR and proactively researching and applying best practices that we might not have incorporated yet.
• Systems Thinking - Passion for a complex domain, like healthcare, and an understanding of how design can impact multiple areas in this field.
• Long-term Vision - Adopter and promoter of a systematic approach and design practices that ensure high quality and reusability of design deliverables.
• Interpersonal Skills - Highly collaborative, strong communication, and confidence defending design practices and advocating for our users. Great attitude that thrives on openness and is comfortable with feedback from peers, leadership, and stakeholders.

Primary Responsibilities

• Design:

  • Champion design thinking and user-centered processes within the product team.
  • Create low- and high-fidelity prototypes grounded in solid design principles for user testing.
  • Visually communicate product vision using users stories.
  • Iterate on designs addressing feedback from users, and UX and cross-functional peers.
  • Pragmatically balance usability, user experience, accessibility, implementation effort, and other key design considerations.
  • Seek innovative solutions to user and business problems.
  • Consider data and feedback a key partner throughout the design process.
  • Present designs to project teams and peers in an assertive and engaging way.
  • Appropriately document designs to allow other UX team members and product partners to easily navigate, understand and provide necessary feedback.
  • Build and maintain product design specifications that support developers throughout a smooth build cycle.

• User advocacy:

  • Responsibly identify and flag assumptions being made about the users and designs that require user research
  • Partner with UX research to bring them into the product design process at the appropriate time and communicate ongoing research work to product partners.
  • Participate in user research, lead usability testing of your own solutions and iterate on identified usability issues.
  • Adopt an inquiring mindset that helps the product team confidently understand the problem space and set a comprehensive vision of the product that considers the larger vision of UX product strategy to confidently start solutioning.
  • Represent the users' voice in your communication of designs

• Team Success:

  • Actively participate in ongoing planning activities with your product team, ensuring that work flowing into the team accurately captures acceptance criteria.
  • Contribute to the initiatives of the UX team that address organization-wide needs and aim for collective growth and success.
  • Offer constructive feedback to design peers for ongoing work as part of a shared team feedback practice.

• Be accountable for delivering great products to the market that excite customers and users.

• Be a product design evangelist, passionate student, and brave explorer.

Additional Duties and Expectations

• Adopt QHR’s “Blue Culture” framework to foster a collaborative, positive and efficient workplace.
• Contribute to the organization’s positive image both internally and externally.
• Perform other duties consistent with the position, as reasonably directed by your manager.

Qualifications, Education and Experience Requirements

• 2-3 years working on technology-powered products as a UX or Product designer or highly relevant roles such as Interaction Designer, UI Designer, or Experience Architect.
• Working experience with prototyping, design and collaboration tools like Figma and Figjam.
• Experience following findings from user research about user needs and pain points that inform design.
• Intellectually curious with solid communication and problem-solving skills.
• Bonus: experience researching or designing accounts, licenses or billing management experiences.

Compensation and Logistics

• Base salary, variable bonus established at the corporate level, competitive benefits package.

  • Hiring Range: $64,000 - $72,000 annual
  • Final pay for this position may depend on candidate knowledge, skills, experience and location

• 11 month contract

• Minimal travel required.

• Computer and necessary peripherals provided.