We are currently seeking a Collaboration Centre Administrator to join our team.

The Collaboration Centre Administrator is responsible for managing front desk operations and serving as the first point of contact for visitors, members, and team members. This role ensures a professional and welcoming environment while providing support across administrative, facilities, and business service functions, including reception management, mail and courier coordination, document retention, invoice processing, and vendor assistance. The position also upholds workplace safety and security protocols, acts as a designated First Aid responder, and maintains brand standards throughout the facility to support smooth daily operations.

Here’s what would be included as a part of your typical day

• Front Desk Operations: Greets and assists visitors, both members and team members, in a courteous and professional manner. Manages incoming calls, emails, and deliveries with accuracy and efficiency. Maintains the reception area to ensure cleanliness, safety, and brand alignment.

• Facilities Support: Assists with guest/vendor coordination, and refresh station upkeep.

• Administrative Support: Supports internal administrative functions including document handling and internal communications. Provides general office support as needed to ensure smooth daily operations.

• Support Business Service Centre: Registers & updates record retention authorized users, support retrievals, retention, destruction and responds to questions. Coordinates document shredding program at all FWCU facilities. Runs the business service centre, including coordination of mail, couriers, shipping, branch data bags, supplies and inventory control.

• Invoicing : Processes the Facilities Department’s invoices accurately and timely; reviews for appropriate documentation and approval prior to payment; confirms AP coding and ensures compliance with internal policies and processes, matches to related purchase orders or projects and allocates business units expenses to appropriate general ledger accounts.

• Security & Safety: Upholds security protocols by monitoring visitor access and issuing passes. Serves as a designated First Aid responder, ensuring swift and effective assistance in emergencies.

• Brand Representation: Acts as a brand ambassador by embodying the organization’s values and service standards in every interaction.

Required Skills, Experience & Qualifications

• Minimum of one year of experience in a front desk, hospitality, or administrative role.

• High School Diploma or equivalent education and/or experience required

• Excellent interpersonal and communication skills.

• Strong organizational and multitasking abilities.

• Proficiency in Microsoft Office and standard office equipment.

• Level 2 First Aid Certification

• Ability to lift and move packages up to 25 lbs

• Ability to maintain confidentiality and handle sensitive information with discretion.

• A proactive, positive, and professional demeanor

• Proven ability to prioritize, multi-task and work effectively to meet objectives and timelines.

• Effective communication and relationship skills

• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

What’s in it for you:

First, we strive to make our team members feel genuinely rewarded. You’ll have:

• Mental health coverage and resources
• Customizable health benefits, as well as topped-up parental leave
• Performance-based compensation, employee banking advantages and group RRSP matching
• Vacation time and flexible work arrangements to support your lifestyle

We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual’s skills and experience, and may correlate with performance in the role.

We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we’re powered by giving back—in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.

By joining our team, you’ll be able to elevate your potential. Wherever your own purpose leads, we’re here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.

Take the next step in your career as part of our team. Apply for this opportunity!

Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check.

Diversity, Equity, Inclusion & Belonging

At First West Credit Union, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.

We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.

If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it’s preparing materials in an alternate format, booking an accessible meeting room or other arrangement.

Your individuality is welcome here.

About Us

We’re a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit firstwestcu.ca for more information on First West Credit Union.

Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.