Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.515 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Reporting directly to the Quality Assurance Director, the Project Manager II will be responsible for effectively managing all aspects of assigned Bio/Pharmaceutical projects – including any specific primary accounts or clients. This is a customer focused role requiring excellent communication and organizational skills to act not only as an advocate for the client but also manage all internal stakeholder expectations and deliverables. The Bio/Pharmaceutical Project Manager II will act as the central point of contact for assigned projects (or clients), follow Project Management best practices and function as a resource within the BPT Operations team for assigned projects. The incumbent must be energetic, exceedingly well-organized, flexible, and must have the ability to interact with customers and staff in a fast-paced environment, sometimes under pressure, while remaining proactive, resourceful and efficient. A high level of professionalism and confidentiality is crucial to this role.

The Project Manager II must:

• Utilize communication and organization skills to manage client expectations by serving as an Advisor; so the client contacts know exactly what is needed, when it is needed, how it is needed and what will happen if not delivered.

• Utilize same skills to manage internal stakeholder expectations – assist operational contacts with work organization and prioritization by following up on assigned actions.

• Serve as the central point of contact for the client to navigate the working relationship and accomplish their goals.

• Advocate for the client’s interest and escalate accordingly.

• Set each lab and supporting group up to be able to execute with a high level of quality on behalf of the client.

• Serve as a resource for the client’s information and provide project background to influence priorities in BPT operational groups.

• Balance advocacy of the company and the customer.

• Create and present deliverables and key milestones (as needed) to maintain organization in a legible manner for both internal and external contacts.

• Serve as the key customer contact for assigned clients to minimize the amount of time operations staff are communicating with customers.

• Effective email communication with research completed and assign clear delineation of responsibility, action needed, background and need by date.

• Effective scheduling and meeting management to ensure operational contacts are only required for true technical actions or responses.

• Work alongside the Customer Service Team to manage Clients needs/expectations.

• Establish Project/Program specific trackers, Gantt charts, project summaries (as needed).

• Review and approve SOWs based on client need.

• Demonstrate willingness and urgency in resolving credit and billing/pricing issues.

Qualifications

General:

• Work competently without direct supervision.
• Ability to display understanding of all phases of Bio/Pharmaceutical project management.
• Provide coaching or serve as a training resource/mentor to other Project Managers.
• Must be able to function effortlessly within eLims BPT modules.
• Ensure client confidentiality is maintained at all times.
• Strong computer, organizational skills.
• Clear verbal and written communication skills.
• Skilled in data/report generation, retrieval and interpretation of routine testing.
• Perform other related duties as assigned.

Specific Desired Experience:

• 6+ years working with project management or client service activities;
• Experience working with Pharmaceutical clients and products;
• Experience working in a contract laboratory considered an asset.

Technical Skills:

• Good computer skills - proficiency with MS Office;
• Working knowledge of Laboratory Information management Systems (LIMS).

EDUCATION

• A B.Sc. degree preferably in Chemistry, or diploma in related field;
• A solid background and understanding of BioPharma testing is mandatory;

WORKING CONDITIONS

• This position is working in a customer service environment for Laboratory testing where on site presence is required for approximately 25% of the time. While not anticipated, this position is eligible for overtime activities (subject to direct Supervisor approval).

• This position involves working off-site, where the employee is required to ensure a stable internet and mobile connection and maintain a safe work environment.

Additional Information

At Eurofins we offer excellent full-time benefits including health & dental coverage, life and disability insurance, RRSP with 3% company match, paid holidays, paid time off.

Accommodation: Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website at www.eurofins.ca.

As a Eurofins employee, you will become part of a company that has received international recognition as a great place to work. To learn more about Eurofins, please explore our website at www.eurofins.ca

We thank all applicants within commuting distance of GTA, Ontario for showing an interest in this position. Only those selected for an interview will be contacted.

This posting is supported by AI technology to assist in screening candidates and resumes.

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