About the role
OVERVIEW
Title: PMO Operations Manager
Type: Contract (6 months, with potential for extension or full-time conversion)
Schedule: Full-time, 9 AM–5 PM EST, hybrid (expected 2–3 days per week in office)
Overtime: None required
Dress Code: Business casual / standard corporate environment
Hourly Rate: up to $85/hour
This role manages daily operations and governance processes within the Project Management Office (PMO). The PMO Operations Manager ensures control testing, compliance, and risk management activities are executed accurately, while maintaining data integrity and operational consistency. The position is ideal for a senior project management professional with a strong background in governance, compliance, data accuracy, and process automation.
RESPONSIBILITIES
Governance & Compliance Management
- Oversee and execute quarterly control testing , documenting results, ratings, and remediation plans.
- Manage PMRO attestation packages , ensuring timely submission and full compliance with enterprise requirements.
- Monitor and resolve Key Risk Indicator (KRI) breaches within defined SLAs, tracking remediation through “Return to Green” plans.
- Support risk and compliance governance education for new and existing project managers.
Operational Oversight & Data Management
- Maintain accurate and compliant PMO operating data within Clarity and other reporting tools.
- Track and report on operational metrics, compliance performance, and efficiency KPIs.
- Ensure consistent and accurate governance documentation across PMO functions.
Automation & Reporting
- Implement and enhance automation tools (e.g., Power BI, Selenium) to improve control testing efficiency and reduce manual work.
- Develop and maintain dashboards and performance reports for PMO governance, control testing, and risk management.
- Drive continuous improvement in PMO reporting accuracy and timeliness.
Team Support & Enablement
- Support onboarding and training of Project Managers (PMs) and Scrum Masters (SMs) on governance and compliance processes.
- Foster collaboration across teams to improve adherence to enterprise project standards.
- Provide ongoing operational and governance support to PMO leadership.
Key Deliverables
- Control testing and compliance reports
- KRI breach logs and resolution plans
- PMRO attestation and GRCE documentation packages
- Clarity governance data audits
- Automation efficiency metrics and performance dashboards
QUALIFICATIONS
Required
- Minimum 10 years of project management experience , ideally within PMO or enterprise delivery functions.
- Expertise in control testing, compliance tracking , and risk management processes .
- Strong working knowledge of Clarity PPM or similar project portfolio management systems.
- Proficiency with Power BI , Selenium , or equivalent automation/reporting tools.
- Demonstrated ability to monitor metrics, track KRIs, and ensure timely remediation.
- Experience maintaining governance frameworks and ensuring data accuracy across multiple projects.
Soft Skills
- Detail-Oriented: Identifies and resolves data or process gaps quickly.
- Accountable: Takes ownership of deliverables and meets deadlines consistently.
- Clear Communicator: Articulates governance requirements effectively to PMs and stakeholders.
- Problem Solver: Addresses operational challenges with practical, process-based solutions.
- Collaborative: Works well with PMs, Scrum Masters, and cross-functional teams.
- Adaptable: Embraces change and drives continuous improvement.
Education
- Post-secondary degree in Business, Project Management, or a related field.
Preferred
- PMP certification or equivalent professional designation.
- Previous banking or financial services experience.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.
About Releady
Releady (REL-uh-dee) is a diverse and women-owned firm that provides technology, engineering, data, digital, marketing, and creative talent solutions. We're passionate about making genuine connections, finding innovative strategies, and adding a personal touch. We develop customized solutions that meet clients’ specific requirements and exceed expectations.
At Releady, our diverse community, clients, and consultants aren’t just important—they’re at the core of who we are. Our drive is fueled by a culture that embraces diversity, is rooted in purpose, aims for inclusive growth, and is unwaveringly committed to impactful results.
We're excited about the possibility of partnering with you. Whether seeking innovative solutions for your business or exploring the next big step in your career, Releady is here to guide you.
Interested in joining our team? Our workplace policy embodies trust & innovation. We fully embrace remote work, viewing it as more than just a convenience-it's an affirmation of autonomy & flexibility. Our approach is built to reimagine work, enabling a culture that values individual well-being while driving collective goals!
About the role
OVERVIEW
Title: PMO Operations Manager
Type: Contract (6 months, with potential for extension or full-time conversion)
Schedule: Full-time, 9 AM–5 PM EST, hybrid (expected 2–3 days per week in office)
Overtime: None required
Dress Code: Business casual / standard corporate environment
Hourly Rate: up to $85/hour
This role manages daily operations and governance processes within the Project Management Office (PMO). The PMO Operations Manager ensures control testing, compliance, and risk management activities are executed accurately, while maintaining data integrity and operational consistency. The position is ideal for a senior project management professional with a strong background in governance, compliance, data accuracy, and process automation.
RESPONSIBILITIES
Governance & Compliance Management
- Oversee and execute quarterly control testing , documenting results, ratings, and remediation plans.
- Manage PMRO attestation packages , ensuring timely submission and full compliance with enterprise requirements.
- Monitor and resolve Key Risk Indicator (KRI) breaches within defined SLAs, tracking remediation through “Return to Green” plans.
- Support risk and compliance governance education for new and existing project managers.
Operational Oversight & Data Management
- Maintain accurate and compliant PMO operating data within Clarity and other reporting tools.
- Track and report on operational metrics, compliance performance, and efficiency KPIs.
- Ensure consistent and accurate governance documentation across PMO functions.
Automation & Reporting
- Implement and enhance automation tools (e.g., Power BI, Selenium) to improve control testing efficiency and reduce manual work.
- Develop and maintain dashboards and performance reports for PMO governance, control testing, and risk management.
- Drive continuous improvement in PMO reporting accuracy and timeliness.
Team Support & Enablement
- Support onboarding and training of Project Managers (PMs) and Scrum Masters (SMs) on governance and compliance processes.
- Foster collaboration across teams to improve adherence to enterprise project standards.
- Provide ongoing operational and governance support to PMO leadership.
Key Deliverables
- Control testing and compliance reports
- KRI breach logs and resolution plans
- PMRO attestation and GRCE documentation packages
- Clarity governance data audits
- Automation efficiency metrics and performance dashboards
QUALIFICATIONS
Required
- Minimum 10 years of project management experience , ideally within PMO or enterprise delivery functions.
- Expertise in control testing, compliance tracking , and risk management processes .
- Strong working knowledge of Clarity PPM or similar project portfolio management systems.
- Proficiency with Power BI , Selenium , or equivalent automation/reporting tools.
- Demonstrated ability to monitor metrics, track KRIs, and ensure timely remediation.
- Experience maintaining governance frameworks and ensuring data accuracy across multiple projects.
Soft Skills
- Detail-Oriented: Identifies and resolves data or process gaps quickly.
- Accountable: Takes ownership of deliverables and meets deadlines consistently.
- Clear Communicator: Articulates governance requirements effectively to PMs and stakeholders.
- Problem Solver: Addresses operational challenges with practical, process-based solutions.
- Collaborative: Works well with PMs, Scrum Masters, and cross-functional teams.
- Adaptable: Embraces change and drives continuous improvement.
Education
- Post-secondary degree in Business, Project Management, or a related field.
Preferred
- PMP certification or equivalent professional designation.
- Previous banking or financial services experience.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.
About Releady
Releady (REL-uh-dee) is a diverse and women-owned firm that provides technology, engineering, data, digital, marketing, and creative talent solutions. We're passionate about making genuine connections, finding innovative strategies, and adding a personal touch. We develop customized solutions that meet clients’ specific requirements and exceed expectations.
At Releady, our diverse community, clients, and consultants aren’t just important—they’re at the core of who we are. Our drive is fueled by a culture that embraces diversity, is rooted in purpose, aims for inclusive growth, and is unwaveringly committed to impactful results.
We're excited about the possibility of partnering with you. Whether seeking innovative solutions for your business or exploring the next big step in your career, Releady is here to guide you.
Interested in joining our team? Our workplace policy embodies trust & innovation. We fully embrace remote work, viewing it as more than just a convenience-it's an affirmation of autonomy & flexibility. Our approach is built to reimagine work, enabling a culture that values individual well-being while driving collective goals!