Client Care Manager, VCA Canada Western Veterinary Specialist & Emergency Centre
Top Benefits
About the role
Client Care Manager
Location: Calgary, Alberta
Employment Type: Full time
Benefits: Yes!
Schedule: Requires flexibility
VCA Canada Western Veterinary Specialist & Emergency Centre is seeking a full-time Client Care Specialist Manager for a talented group of Client Care Specialists. As WVSEC is a 24-hour emergency facility, we operate 365 days a year. This position requires flexibility to work a variety of shifts and a rotating work schedule (days, evenings, and weekends).
In this role you will be passionate about providing leadership for your immediate team members, ensuring the team is working in harmony to deliver a high level of client service to our pet owners. The role will require strong organizational and administrative skills to meet hospital goals.
Key Responsibilities
- Experience working in a medical office (human or companion animal)
- Administrative skills: overseeing and scheduling 8 - 10 Client Care staff, medical record management, filing, reporting and coordinating office services (equipment/supplies/forms/procedures)
- Training: new hire training, client service training, administrative process training and additional training as required for Client Care team.
- Ability to answer a multiline phone system and track and book appointments effectively
- Assisting veterinary staff with various tasks and treatments when required
- Respond and manage email correspondence; clients, referring veterinarians & internal office messages
- Admitting and discharging pet patients
- Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
- Placing outbound calls to pet parents for follow-up and future appointment bookings
Attributes
- Leadership skills; develop trust and team connectivity with active coaching, team development and behavior modelling; create a culture of teamwork, development, communication, respect and open-mindedness
- Exceptional interpersonal skills in working with your colleagues, pet parents and community: create and support best practices in client engagements, internal communication, and client care procedures; displays sound judgement in proactively addressing issues for the best possible client and patient experience
- Respond and manage email correspondence; clients, referring veterinarians & internal office messages
- Admitting and discharging pet patients
- Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
What VCA Canada Can Offer You
- RRSP Employer 5% Group Match Program! Saving for your future just got easier!
- A caring culture of Wellness and Appreciation!
- Competitive wages and benefits!
- Annual uniform allowance
- Exceptional career development: there is room to grow here!
- Employee Assistance Program
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- And extra perks like shopping discounts and cool wellness apps!
Please click APPLY NOW!
Alternatively, send a copy of your resume and cover letter to: erin.bangma@vca.com
#calgaryjobs
#hiring
#administrativejobs
VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
About VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From general practice to emergency and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 430 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care.
As part of the Mars Veterinary Health family of brands, VCA is taking care of the future of veterinary medicine to help achieve the Mars Petcare Purpose—A Better World for Pets™. To learn more about VCA, visit: www.vca.com or find us on Facebook, Instagram, Twitter and LinkedIn.
Client Care Manager, VCA Canada Western Veterinary Specialist & Emergency Centre
Top Benefits
About the role
Client Care Manager
Location: Calgary, Alberta
Employment Type: Full time
Benefits: Yes!
Schedule: Requires flexibility
VCA Canada Western Veterinary Specialist & Emergency Centre is seeking a full-time Client Care Specialist Manager for a talented group of Client Care Specialists. As WVSEC is a 24-hour emergency facility, we operate 365 days a year. This position requires flexibility to work a variety of shifts and a rotating work schedule (days, evenings, and weekends).
In this role you will be passionate about providing leadership for your immediate team members, ensuring the team is working in harmony to deliver a high level of client service to our pet owners. The role will require strong organizational and administrative skills to meet hospital goals.
Key Responsibilities
- Experience working in a medical office (human or companion animal)
- Administrative skills: overseeing and scheduling 8 - 10 Client Care staff, medical record management, filing, reporting and coordinating office services (equipment/supplies/forms/procedures)
- Training: new hire training, client service training, administrative process training and additional training as required for Client Care team.
- Ability to answer a multiline phone system and track and book appointments effectively
- Assisting veterinary staff with various tasks and treatments when required
- Respond and manage email correspondence; clients, referring veterinarians & internal office messages
- Admitting and discharging pet patients
- Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
- Placing outbound calls to pet parents for follow-up and future appointment bookings
Attributes
- Leadership skills; develop trust and team connectivity with active coaching, team development and behavior modelling; create a culture of teamwork, development, communication, respect and open-mindedness
- Exceptional interpersonal skills in working with your colleagues, pet parents and community: create and support best practices in client engagements, internal communication, and client care procedures; displays sound judgement in proactively addressing issues for the best possible client and patient experience
- Respond and manage email correspondence; clients, referring veterinarians & internal office messages
- Admitting and discharging pet patients
- Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
What VCA Canada Can Offer You
- RRSP Employer 5% Group Match Program! Saving for your future just got easier!
- A caring culture of Wellness and Appreciation!
- Competitive wages and benefits!
- Annual uniform allowance
- Exceptional career development: there is room to grow here!
- Employee Assistance Program
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- And extra perks like shopping discounts and cool wellness apps!
Please click APPLY NOW!
Alternatively, send a copy of your resume and cover letter to: erin.bangma@vca.com
#calgaryjobs
#hiring
#administrativejobs
VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
About VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From general practice to emergency and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 430 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care.
As part of the Mars Veterinary Health family of brands, VCA is taking care of the future of veterinary medicine to help achieve the Mars Petcare Purpose—A Better World for Pets™. To learn more about VCA, visit: www.vca.com or find us on Facebook, Instagram, Twitter and LinkedIn.