Client Service Officer - ADM025711

Employment Type**:** SGEU Term 9 months or more

Location(s)****: SK-Rgna-Regina

Ministry**:** 089 Immigration and Career Training

Salary Range**:** $26.002 - $32.589 Hourly

Grade**:** SGEU.06.

The Ministry of Immigration and Career Training Program Compliance Branch is seeking two Client Service Officers (CSO), one for a two-year term and one for a one-year term position. Working in a fast-paced customer service environment, the CSO is responsible for providing customer service to foreign nationals, employers, and individuals who are, or are applying to become, licensed Foreign Worker Recruiters or Immigration Consultants.

Reporting to the Program Compliance Manager, your responsibilities will include:

• Providing client service to a variety of stakeholders by telephone, email and in person;
• Supporting Program Compliance Officers and Program Enforcement Officers in the administration of the Immigration Services Act and the Saskatchewan Immigrant Nominee Program;
• Creating and amending communications to effectively communicate with stakeholders regarding program criteria and processes; and
• Assisting in administrative tasks such as onboarding and offboarding of employees.

The ideal candidate will have:

• Knowledge of business practices and office procedures;
• The ability to use databases and computer software;
• The ability to apply program processes and make decisions within the parameters of the program area and policies;
• Excellent communication skills in explaining processes and programs to clients; and
• An enthusiastic team player who tactfully and respectfully supports colleagues to promote a positive work environment.

Typically, the knowledge and experience required to achieve the above is obtained through a diploma in Business Administration coupled with experience working in a program delivery setting.

The Ministry of Immigration and Career Training is an exciting workplace that recognizes and empowers its people, promotes learning, development, and continuous improvement, and prioritizes service excellence for our clients. We offer dynamic and challenging work for talented individuals in an environment that supports innovation, creativity, and diversity.

The mission of the Ministry is to develop, attract, and retain a skilled workforce that supports investment and economic growth in Saskatchewan and helps residents realize their full potential. It takes great people working together as a team to make this happen. Our core values include providing exceptional customer service, treating others with respect, acting with integrity, upholding our commitment to excellence and innovation, and acting as one team. We demonstrate these values in our daily behaviours.

Insert position/branch-specific information.

What We Offer:

• Dynamic, challenging work for talented individuals;
• A competitive salary with a comprehensive benefits package including pension;
• Vacation, earned days off (EDO), and other types of leave;
• Inclusive work environments;
• Professional development opportunities; and
• Support for work-life balance.

Additional Requirements

The Ministry of Immigration and Career Training (ICT) has a strong commitment to maintaining the integrity of its programs and services. Employees of the Ministry are not eligible to apply to the Saskatchewan Immigrant Nominee Program (SINP), either as a principal applicant or an accompanying family or act as a supporting family member on an application. ICT employees and their immediate family members cannot have ownership or interests in a business or undertaking that recruits workers through the SINP.

We are committed to workplace diversity.

Hours of Work**:** A - SGEU Office 36 - one day off every two weeks

Number of Openings**:** 2

Closing Date: Sep 11, 2025, 12:59:00 AM