Top Benefits
About the role
Investigations Officer
Business Unit:
Cash Services
Career Area:
Cash Services
Location:
Mississauga, Ontario, CA
Join a team rich in diversity, respect, and growth to make the world a safer place for families, communities, and businesses. At GardaWorld, we take our security responsibility seriously and strive to inspire trust. Interested in an enriching and meaningful career? Join our ranks!
We are hiring Investigations Officer for Cash Services Division in our Mississauga, ON branch.
What you will be doing
- Investigations for ATM Differences and claims
- Daily reporting of all customers (For different functions e.g., Deposit Processing, Cash Bin, ATM Rec, Cheque investigations, BOC, Precious Metals)
- Assisting Supervisors with Daily Metrics Data collection
- Assisting in investigation of Daily Outages and actioning as required (Pulling TRs, requesting rebalances, performing offsets, maintaining the daily differences tracker)
- Responding to customer emails, inquiries in a timely & professional manner
- Daily reconciliation of ABM treasury holdings in an accurate and timely manner
- Identify and correct unit, treasury and/or institution problems in a timely fashion
- Resolve low cash situations, unit problems, required rebalance, recovery of differences, crew training requirements and requests for emergency cash loads
- Liaise with Cash Operations Section Manager to rectify paperwork issues
- Establish and maintain a professional working relationship with internal and external customers
- Reporting any losses to Security
- Creating and maintaining statistical reports
What we offer
- Competitive salary and benefits
- Permanent position
- Free, on-site parking
What we are looking for
- Working/Practical knowledge of Cash Vault Services operations is a key requirement
- Strong Knowledge of Computing systems such as: Word, Excel, and MS Office applications
- Strong knowledge of current customer base
- Reliable, conscientious, and responsible
- Highly organized and work with minimal supervision
- Strict attention to detail, accuracy in analysis
- Exceptional time management and organizational skills
- Excellent Customer Service skills
- Strong communication skills both oral and written
- Eager to work in a fast-paced environment and to cope with pressure and tight timelines
GardaWorld: Make the world a safer place
GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.
Job Segment: Claims, Investigation, Insurance, Legal
About GardaWorld
GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical and specialized security solutions, and with our Crisis24 portal, the dissemination of verified information related to international security.
GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité physique et spécialisée, et avec le portail Crisis24, la diffusion d’informations vérifiées en lien avec la sécurité internationale.
Top Benefits
About the role
Investigations Officer
Business Unit:
Cash Services
Career Area:
Cash Services
Location:
Mississauga, Ontario, CA
Join a team rich in diversity, respect, and growth to make the world a safer place for families, communities, and businesses. At GardaWorld, we take our security responsibility seriously and strive to inspire trust. Interested in an enriching and meaningful career? Join our ranks!
We are hiring Investigations Officer for Cash Services Division in our Mississauga, ON branch.
What you will be doing
- Investigations for ATM Differences and claims
- Daily reporting of all customers (For different functions e.g., Deposit Processing, Cash Bin, ATM Rec, Cheque investigations, BOC, Precious Metals)
- Assisting Supervisors with Daily Metrics Data collection
- Assisting in investigation of Daily Outages and actioning as required (Pulling TRs, requesting rebalances, performing offsets, maintaining the daily differences tracker)
- Responding to customer emails, inquiries in a timely & professional manner
- Daily reconciliation of ABM treasury holdings in an accurate and timely manner
- Identify and correct unit, treasury and/or institution problems in a timely fashion
- Resolve low cash situations, unit problems, required rebalance, recovery of differences, crew training requirements and requests for emergency cash loads
- Liaise with Cash Operations Section Manager to rectify paperwork issues
- Establish and maintain a professional working relationship with internal and external customers
- Reporting any losses to Security
- Creating and maintaining statistical reports
What we offer
- Competitive salary and benefits
- Permanent position
- Free, on-site parking
What we are looking for
- Working/Practical knowledge of Cash Vault Services operations is a key requirement
- Strong Knowledge of Computing systems such as: Word, Excel, and MS Office applications
- Strong knowledge of current customer base
- Reliable, conscientious, and responsible
- Highly organized and work with minimal supervision
- Strict attention to detail, accuracy in analysis
- Exceptional time management and organizational skills
- Excellent Customer Service skills
- Strong communication skills both oral and written
- Eager to work in a fast-paced environment and to cope with pressure and tight timelines
GardaWorld: Make the world a safer place
GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.
Job Segment: Claims, Investigation, Insurance, Legal
About GardaWorld
GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical and specialized security solutions, and with our Crisis24 portal, the dissemination of verified information related to international security.
GardaWorld est la plus importante entreprise privée de sécurité au monde, offrant des services de transport de valeurs, des solutions de sécurité physique et spécialisée, et avec le portail Crisis24, la diffusion d’informations vérifiées en lien avec la sécurité internationale.