Housekeeping Supervisor (Temporary Full-Time)
Top Benefits
About the role
Company Description
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Housekeeping Supervisor from April to October, 2026.
What is in it for you:
- Wonderful company culture - our colleagues are at the heart of all that we do
- Food & Beverage discount of 50% in our restaurants
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Full rate of pay of $25.96/hour
Job Description
Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Co-ordinate the operations of the Housekeeping and Colleague Uniform Departments
- Handle guest concerns and follow through on actions required
- Ensure the effectiveness of all work teams through staff planning, while adhering to budgeted productivity standards
- Responsible for ensuring consistency in exceeding guest service expectations
- Conduct daily inspections of guestrooms and public areas
- Ensure that all Fairmont standards are in place and monitor performance against these standards
- Actively participate in Guest Satisfaction initiatives
- Ensure effective leadership and on-going colleague training and development
- Provide regular feedback and coaching to colleagues
- Drive the efforts toward the achievement of improved Colleague Engagement Index results
- Committed to Health and Safety in the workplace
- Communicate and co-operate with other departments to ensure the highest levels of guest service are maintained
- Build strong inter-departmental relationships with peers
- Ensures Lost & Found property/procedures are followed accurately and consistently
- Actively participate and promote environment awareness
- Involvement in special project and renovation
- Other duties as assigned
Qualifications
- Previous leadership experience required
- Minimum two years’ experience in Housekeeping
- Experience in Front Office or other operational department an asset
- Proactive with a meticulous eye for detail
- Excellent and proven interaction and training skills
- Communication in French an asset
- Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment
- Computer literate with exposure to Property Manager, Royal service as well as Microsoft Excel, Word and Outlook
- Strong leadership skills, able to lead employees to achieve the department’s vision and measurable goals
- Computer literate in Microsoft Window applications an asset
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS
**AI disclosure:**We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Not the right fit? Search for Housekeeping Supervisor jobs in Ottawa, ON
About Accor
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
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Housekeeping Supervisor (Temporary Full-Time)
Top Benefits
About the role
Company Description
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Housekeeping Supervisor from April to October, 2026.
What is in it for you:
- Wonderful company culture - our colleagues are at the heart of all that we do
- Food & Beverage discount of 50% in our restaurants
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Full rate of pay of $25.96/hour
Job Description
Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Co-ordinate the operations of the Housekeeping and Colleague Uniform Departments
- Handle guest concerns and follow through on actions required
- Ensure the effectiveness of all work teams through staff planning, while adhering to budgeted productivity standards
- Responsible for ensuring consistency in exceeding guest service expectations
- Conduct daily inspections of guestrooms and public areas
- Ensure that all Fairmont standards are in place and monitor performance against these standards
- Actively participate in Guest Satisfaction initiatives
- Ensure effective leadership and on-going colleague training and development
- Provide regular feedback and coaching to colleagues
- Drive the efforts toward the achievement of improved Colleague Engagement Index results
- Committed to Health and Safety in the workplace
- Communicate and co-operate with other departments to ensure the highest levels of guest service are maintained
- Build strong inter-departmental relationships with peers
- Ensures Lost & Found property/procedures are followed accurately and consistently
- Actively participate and promote environment awareness
- Involvement in special project and renovation
- Other duties as assigned
Qualifications
- Previous leadership experience required
- Minimum two years’ experience in Housekeeping
- Experience in Front Office or other operational department an asset
- Proactive with a meticulous eye for detail
- Excellent and proven interaction and training skills
- Communication in French an asset
- Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment
- Computer literate with exposure to Property Manager, Royal service as well as Microsoft Excel, Word and Outlook
- Strong leadership skills, able to lead employees to achieve the department’s vision and measurable goals
- Computer literate in Microsoft Window applications an asset
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS
**AI disclosure:**We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Not the right fit? Search for Housekeeping Supervisor jobs in Ottawa, ON
About Accor
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.