What We Need Corpay is currently looking to hire an Enterprise Associate within our Enterprise Management division. This position falls under our Cross Border line of business and is located in Toronto. In this role, you will work closely and support our Account Managers. Together, the team is responsible for managing all aspects of strategic accounts which include specific verticals market clients such as Financial Institutions, Payroll, and Integrated Partnerships. Daily tasks will include online set ups, updates and support, as well as training, implementation, integration, and daily work to facilitate payments correctly as instructed. Most importantly, the team is a critical part of one of Corpay’s key growth strategies and ensures long term retention through proactive and on-going client relationship. You will report directly to Senior Director of Enterprise Associates and regularly collaborate with Account Managers within our Payment group.

How We Work As an Enterprise Associate, Corpay will set you up for success by providing:

• Assigned workspace in our Toronto office
• Company-issued equipment

Role Responsibilities

• Strong relationship-building skills; internal stake holding critical in order to ensure positive team dynamics. Also must liaise with many areas within Operations and other departments and work to ensure payments are delivered on time, every time.
• Pro-actively assists the team as they manage clients throughout the entire payment process; must understand priorities and be efficient as well as very detail oriented and organized – must be able to analyzes request, and provide information to resolve the need.
• Seamlessly set up clients online and support Corpay clients to new online platform: Corpay Cross-Border.
• Obtain and evaluate all relevant information and follow Best Practices
• Communicate and coordinate with internal departments to deliver prompt and informative responses to clients
• Resolve all queries and payment investigations in a timely and appropriate manner.
• Perform customer verifications; ‘knowing your customer’; be compliant with every task.
• Able to communicate clearly, both written and in speech.
• Able to move payments through the release process with accuracy; suggest improvements in processes.
• Provide professional service, managing internal obstacles invisibly to the client.
• Work quickly to resolve customer issues.
• Proactively monitor all Payment queues within internal systems to ensure.
• Provide feedback to management on customer’s experience and preferences for communication, appreciation, and web content.
• Work with internal sales, trading and support teams, as well as other internal stakeholders, to fully leverage the capabilities of the organization to drive sales and satisfy our customers.
• Seeks additional synergies as appropriate.

Qualifications & Skills

• 2 - 5 years successful customer service experience.
• Providing fulsome support for pre and post release transactions, capturing information and reconciling data; payment handling an asset; experience in client relationship management ideal..
• IT literate with the ability to quickly learn new systems and troubleshoot.
• Passion for customers and service.
• Unquestionable integrity.
• Organized and disciplined.
• Self-motivated with a sense of urgency to achieve sales metrics and delight the customer.
• Professional communication skills – written, verbal and telephone based skills.
• Desire to continually improve performance and learn.
• Planning and execution skills.
• Bilingualism (English & French) and/or additional language is a definite asset.
• Ability to handle multiple priorities and time sensitive queries; ownership until resolution.

Benefits & Perks

• Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
• Optional company match RRSP program
• Virtual fitness classes offered company-wide
• Time-off including major holidays, vacation, sick, personal, & volunteer time
• Discounted gym membership rate
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Pay Transparency This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is CAD $55,000 to $65,000.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: Canadian Human Rights Act – Grounds of Discrimination, Employment Equity Act (Canada) and BC Pay Transparency.