IT Operations Specialist
About the role
**Title:**IT Operations Specialist
**Department:**Information Technology
**Location:**6300 Steeles Ave West, Woodbridge
Total Potential Compensation:$65,000 - $85,000
##Position Summary:
As an IT Operations Specialist you will be responsible for monitoring Batch process, System and applications, escalating incidents to next level support as necessary, service requests and problems.
##Duties and Responsibilities:
- Monitor real-time and batch related process execution to ensure processes are completed within established timelines
- Proactively monitor system performance and anticipate operational improvements to ensure smooth and consistent business outcomes
- Participate in manual verification of business processes outcomes where automation opportunities exist while working with the Monitoring team to address gaps
- Provide initial triage, investigation and resolution of incidents. This may include deploying automated code to production, automated recovery scripts and runbook execution
- Ensure all incidents are properly reported, addressed, updated and closed in accordance with predetermined Service Levels, Incident and Problem Management processes
- Coordinate internal 407 IT teams to address systems related issues in an efficient and collaborative manner
- Manage communications with third party support vendors including working with their Service Desks, coordinating technician conference calls and creating, updating and monitoring incident and request records in their IT Service Management tools
- Create and distribute operational reporting to provide operational transparency
- Available to work 12hr shift within a continental rotation in 24x7 environment with a hybrid support model
##Qualifications:
- 3+ years practical experience with Operations and Monitoring practices
- 2+ years working experience with ServiceNow or comparable IT Service Management toolsets
- 2+ years practical experience using batch scheduling tools such as IBM Workload Scheduler (IWS)
- Bachelor’s degree in Computer Science, Computer Engineering or equivalent training and experience
- Salesforce experience an asset
- SAP experience an asset
- Experience with the incident and problem management lifecycles
- Familiar with operational monitoring technologies and trends
- Familiar with Knowledge Centered Service principles
We are actively seeking to fill this role as it is a current vacancy.
About 407 ETR
Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.
407 International Inc. is the sole shareholder of 407 ETR and is owned by:
- Cintra Global S.E., a subsidiary of Ferrovial S.A. (48.29%)
- Canada Pension Plan Investment Board (CPP Investments) and other institutional investors with non-controlling interests (44.20%)
- Public Sector Pension Investment Board (PSP Investments) (7.51%)
Learn more at****407etr.com
**Note:**At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole.
Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive.
Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.
Not the right fit? Search for IT Operations Specialist jobs in Woodbridge, ON
About 407 ETR Concession Company
407 ETR is the world’s first all-electronic, barrier-free toll highway, stretching 108 km from Burlington (in the west) to Pickering (in the east).
Save Time: Taking 407 ETR across the GTA means avoiding congestion. Transit providers and businesses rely on 407 ETR to move people and good quickly across the region.
Safety is our priority: With 24/7 Highway Safety Patrols and Highway Monitoring, we do our best to ensure that help is never far away if you need it. Our partnership with the Ontario Provincial Police helps keep traffic moving safely.
Customer Experience: We're focused on serving you well, both on and off the road. Discovering the latest promotions/offers or planning the cost of an upcoming trip using the toll calculator are just a few reasons to add www.407etr.com as one of your favourites…and you can visit on any device! Log into your web account (or sign up in minutes) to leverage your one-stop shop for many helpful account options like switching to paperless billing or pre-authorized billing, viewing past bills or to pay your current bill.
Caring for your car: Driving at a safe and consistent speed on an excellent and well-maintained highway helps to keep your car efficient and gives you better fuel economy, saving you money on gas and maintenance.
Drive More Save More: Customers are automatically enrolled in ETR Rewards when they drive a certain number of transponder kilometres. The more you drive, the greater your savings. Check out the ETR Rewards page to see how you can get in and what benefits you can receive!
We invite you to explore our website to learn more about our online services, investments to improve traffic flow, interesting facts about the highway, real-life stories from the road and more. Thank you for taking the time to learn about 407 ETR!
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IT Operations Specialist
About the role
**Title:**IT Operations Specialist
**Department:**Information Technology
**Location:**6300 Steeles Ave West, Woodbridge
Total Potential Compensation:$65,000 - $85,000
##Position Summary:
As an IT Operations Specialist you will be responsible for monitoring Batch process, System and applications, escalating incidents to next level support as necessary, service requests and problems.
##Duties and Responsibilities:
- Monitor real-time and batch related process execution to ensure processes are completed within established timelines
- Proactively monitor system performance and anticipate operational improvements to ensure smooth and consistent business outcomes
- Participate in manual verification of business processes outcomes where automation opportunities exist while working with the Monitoring team to address gaps
- Provide initial triage, investigation and resolution of incidents. This may include deploying automated code to production, automated recovery scripts and runbook execution
- Ensure all incidents are properly reported, addressed, updated and closed in accordance with predetermined Service Levels, Incident and Problem Management processes
- Coordinate internal 407 IT teams to address systems related issues in an efficient and collaborative manner
- Manage communications with third party support vendors including working with their Service Desks, coordinating technician conference calls and creating, updating and monitoring incident and request records in their IT Service Management tools
- Create and distribute operational reporting to provide operational transparency
- Available to work 12hr shift within a continental rotation in 24x7 environment with a hybrid support model
##Qualifications:
- 3+ years practical experience with Operations and Monitoring practices
- 2+ years working experience with ServiceNow or comparable IT Service Management toolsets
- 2+ years practical experience using batch scheduling tools such as IBM Workload Scheduler (IWS)
- Bachelor’s degree in Computer Science, Computer Engineering or equivalent training and experience
- Salesforce experience an asset
- SAP experience an asset
- Experience with the incident and problem management lifecycles
- Familiar with operational monitoring technologies and trends
- Familiar with Knowledge Centered Service principles
We are actively seeking to fill this role as it is a current vacancy.
About 407 ETR
Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east.
407 International Inc. is the sole shareholder of 407 ETR and is owned by:
- Cintra Global S.E., a subsidiary of Ferrovial S.A. (48.29%)
- Canada Pension Plan Investment Board (CPP Investments) and other institutional investors with non-controlling interests (44.20%)
- Public Sector Pension Investment Board (PSP Investments) (7.51%)
Learn more at****407etr.com
**Note:**At 407 ETR, we are committed to fostering a diverse, equitable, and inclusive work environment. We value the unique perspectives and backgrounds of all individuals, and we firmly believe that our individual differences make us stronger as a whole.
Our commitment to inclusion extends beyond recruitment and encompasses an inclusive workplace culture through raising awareness, ongoing training, and encouraging feedback. We aim to create a safe and supportive environment where all employees can thrive.
Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.
Not the right fit? Search for IT Operations Specialist jobs in Woodbridge, ON
About 407 ETR Concession Company
407 ETR is the world’s first all-electronic, barrier-free toll highway, stretching 108 km from Burlington (in the west) to Pickering (in the east).
Save Time: Taking 407 ETR across the GTA means avoiding congestion. Transit providers and businesses rely on 407 ETR to move people and good quickly across the region.
Safety is our priority: With 24/7 Highway Safety Patrols and Highway Monitoring, we do our best to ensure that help is never far away if you need it. Our partnership with the Ontario Provincial Police helps keep traffic moving safely.
Customer Experience: We're focused on serving you well, both on and off the road. Discovering the latest promotions/offers or planning the cost of an upcoming trip using the toll calculator are just a few reasons to add www.407etr.com as one of your favourites…and you can visit on any device! Log into your web account (or sign up in minutes) to leverage your one-stop shop for many helpful account options like switching to paperless billing or pre-authorized billing, viewing past bills or to pay your current bill.
Caring for your car: Driving at a safe and consistent speed on an excellent and well-maintained highway helps to keep your car efficient and gives you better fuel economy, saving you money on gas and maintenance.
Drive More Save More: Customers are automatically enrolled in ETR Rewards when they drive a certain number of transponder kilometres. The more you drive, the greater your savings. Check out the ETR Rewards page to see how you can get in and what benefits you can receive!
We invite you to explore our website to learn more about our online services, investments to improve traffic flow, interesting facts about the highway, real-life stories from the road and more. Thank you for taking the time to learn about 407 ETR!