About the role
Client Success Manager, HR Solutions
This is a remote, contract role based in Canada and open only to Canadian residents
.
DianaHR is reshaping how small and medium-sized businesses manage their HR and people operations. We provide AI-enhanced support to help businesses set up payroll, stay compliant, manage onboarding, and handle employee documentation. Our team combines smart technology with human judgment to give business owners peace of min
d.We’re a small, early-stage startup — which means the work is fast-paced, dynamic, and constantly evolving. We work hard, move quickly, and value people who ca n bring structure to ambigui ty, stay steady under pressure, an d thrive in the unstructured opportuni ty that comes with building something ne
w.We’re looking for a Client Success Manag er to join our growing team. This is a high-impact, client-facing role focused on driving excellent service delivery, managing HR-related workflows, and supporting operational excellence across multiple client account
**s.
What You’ll**
DoAs a Client Success Manager, you’ll be the primary account manager and trusted partner for a portfolio of clients — building lasting relationships while ensuring smooth, compliant people operatio
**ns.
You w**
- ill:Own client relations
- hipsAct as the day-to-day point of contact for multiple client accou
- nts.Build trust through proactive communication, clear updates, and high-quality deliv
- ery.Anticipate client needs and provide confident, solution-oriented supp
- ort.Drive HR-related operations for your client portf
- olioOversee and execute workflows
- for:Payroll registration and s
- etupOffer letters, onboarding, and employment documenta
- tionBasic benefits enrollment sup
- portState and local compliance fil
- ingsCoordinate with third-party vendors (e.g., Gusto, ADP, brokers) to ensure timely and accurate completion of deliverab
- les.Support & adhere to DianaHR operat
- ionsTrack client deliverables, deadlines, and compliance requirements to keep all accounts running smoot
- hly.Identify potential risks or delays early and take ownership of driving soluti
- ons.Partner with Product and Engineering teams to improve DianaHR’s tools and automat
- ion.Work with the team to create and maintain proper documentation of all HR processes for clie
- nts.Mentor and lead within the
- teamServe as a pod leader, training and mentoring junior operat
- ors.Help shape our operational strategy while staying hands-on with client execut
**ion.
Who Yo**
u AreYou don’t need to be an HR expert — but you do need to be an exceptional operator who can manage multiple client accounts with confidence and cla
**rity.
Abou**
- t you:2-4 years of experience in client operations, customer success, strategy, or startup ops
- roles.Proven ability to manage multiple workflows and ensure deadlines are met without sacrificing accuracy and attention to
- detailCommunicates clearly, professionally, and proactively with external cl
- ients.Learn quickly — especially when navigating new tools, regulations, or work
- flows.Highly organized and detail-oriented. Accuracy and follow through are your stre
- ngths.Thrives in fast-paced, evolving environments: adaptable, resourceful, and solution-or
- ientedMotivated individual contributor who brings structure to ambiguity and enjoys building systems from the gro
- und upComfortable working with tools like Google Workspace, Notion, Slack, Zendesk, or si
**milar.
Bonus points if yo**
- u have:Experience managing or mentoring
- others.Familiarity with HR platforms such as Gusto, ADP, Rippling, or
- similarExperience working with or alongside HR, payroll, or legal
teams.Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview p
**rocess.
Why Join**
- DianaHR?Meaning ful work: We help small businesses thrive by taking complex HR work off their
- plates.Growth opp ortunity: You’ll wear many hats and help build systems from the gr
- ound up.Tight-k nit team: We’re collaborative, high-performing, and focused on learning and
- impact.Culture of o wnership: We value initiative, detail-orientation, and a willingness to roll up your
sleeves.
About the role
Client Success Manager, HR Solutions
This is a remote, contract role based in Canada and open only to Canadian residents
.
DianaHR is reshaping how small and medium-sized businesses manage their HR and people operations. We provide AI-enhanced support to help businesses set up payroll, stay compliant, manage onboarding, and handle employee documentation. Our team combines smart technology with human judgment to give business owners peace of min
d.We’re a small, early-stage startup — which means the work is fast-paced, dynamic, and constantly evolving. We work hard, move quickly, and value people who ca n bring structure to ambigui ty, stay steady under pressure, an d thrive in the unstructured opportuni ty that comes with building something ne
w.We’re looking for a Client Success Manag er to join our growing team. This is a high-impact, client-facing role focused on driving excellent service delivery, managing HR-related workflows, and supporting operational excellence across multiple client account
**s.
What You’ll**
DoAs a Client Success Manager, you’ll be the primary account manager and trusted partner for a portfolio of clients — building lasting relationships while ensuring smooth, compliant people operatio
**ns.
You w**
- ill:Own client relations
- hipsAct as the day-to-day point of contact for multiple client accou
- nts.Build trust through proactive communication, clear updates, and high-quality deliv
- ery.Anticipate client needs and provide confident, solution-oriented supp
- ort.Drive HR-related operations for your client portf
- olioOversee and execute workflows
- for:Payroll registration and s
- etupOffer letters, onboarding, and employment documenta
- tionBasic benefits enrollment sup
- portState and local compliance fil
- ingsCoordinate with third-party vendors (e.g., Gusto, ADP, brokers) to ensure timely and accurate completion of deliverab
- les.Support & adhere to DianaHR operat
- ionsTrack client deliverables, deadlines, and compliance requirements to keep all accounts running smoot
- hly.Identify potential risks or delays early and take ownership of driving soluti
- ons.Partner with Product and Engineering teams to improve DianaHR’s tools and automat
- ion.Work with the team to create and maintain proper documentation of all HR processes for clie
- nts.Mentor and lead within the
- teamServe as a pod leader, training and mentoring junior operat
- ors.Help shape our operational strategy while staying hands-on with client execut
**ion.
Who Yo**
u AreYou don’t need to be an HR expert — but you do need to be an exceptional operator who can manage multiple client accounts with confidence and cla
**rity.
Abou**
- t you:2-4 years of experience in client operations, customer success, strategy, or startup ops
- roles.Proven ability to manage multiple workflows and ensure deadlines are met without sacrificing accuracy and attention to
- detailCommunicates clearly, professionally, and proactively with external cl
- ients.Learn quickly — especially when navigating new tools, regulations, or work
- flows.Highly organized and detail-oriented. Accuracy and follow through are your stre
- ngths.Thrives in fast-paced, evolving environments: adaptable, resourceful, and solution-or
- ientedMotivated individual contributor who brings structure to ambiguity and enjoys building systems from the gro
- und upComfortable working with tools like Google Workspace, Notion, Slack, Zendesk, or si
**milar.
Bonus points if yo**
- u have:Experience managing or mentoring
- others.Familiarity with HR platforms such as Gusto, ADP, Rippling, or
- similarExperience working with or alongside HR, payroll, or legal
teams.Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview p
**rocess.
Why Join**
- DianaHR?Meaning ful work: We help small businesses thrive by taking complex HR work off their
- plates.Growth opp ortunity: You’ll wear many hats and help build systems from the gr
- ound up.Tight-k nit team: We’re collaborative, high-performing, and focused on learning and
- impact.Culture of o wnership: We value initiative, detail-orientation, and a willingness to roll up your
sleeves.