Responsibilities

• Maintains staff schedules using a master rotation and ensures compliance with the company policies.
• Schedules coverage for absences such as leaves of absence or shift gaps.
• Posts call-in lists and distributes finalized schedules.
• Responds to inquiries from staff and management regarding scheduling issues.
• Updates staff information in the scheduling system (when implemented).
• Collects, verifies, and inputs payroll data confidentially and accurately.
• Reviews and corrects timecards; approves biweekly submissions.
• Communicates with payroll to report pay code updates and staffing changes.
• Answers employee questions about payroll and benefits.
• Maintains up-to-date and accurate filing of payroll records.
• Greets residents, families, visitors, and vendors in a professional and welcoming manner.
• Answers, screens, and directs incoming calls; takes and relays messages promptly.
• Monitors visitor sign‑in procedures and ensures compliance with safety and infection‑control protocols.
• Provides general information and customer service to residents, families, and the public.
• Manages front‑desk email inboxes and distributes communication to appropriate team members.
• Assists with organizing courier deliveries, mail distribution, and incoming/outgoing documents.
• Supports administrative functions such as copying, scanning, filing, data entry, and form completion.
• Maintains a clean, organized, and professional reception area.
• Provides administrative support to site leadership as required.

Qualifications and Education Requirements

• Health Care Aide certificate (or equivalent) from an accredited institution
• CPR/BCLS for healthcare provider required & registration with the HCA directory
• Clear police information check within 6 months
• Demonstrated skills in communication, teamwork, organizational and customer service, and the ability to problem solve through critical thinking and self-education
• High attention to detail and thoroughness**,** and demonstrated knowledge and commitment to person-centered care
• Awareness of accident and injury prevention, hazard identification and control; adherence to safe work practices and procedures is essential in this position

Other Bona-Fide Occupational Requirements

• Physically and mentally fit to perform the duties of the position (may be required to lift, move, push, or pull objects weighing up to 20 kilograms)
• Ability to work on his/her feet for a complete shift while constantly bending, stretching, walking, lifting or moving things

Disclaimer

This job description indicates representative responsibilities and specifications of the position only and should not be considered to necessarily represent all responsibilities and specifications of the position. The incumbent may perform other duties as assigned, which are not specified in this description. A review and update of this job description will take place at the yearly performance review.