Administrator, Programs & Training

Who we are

We are a fast-growing leader in children’s programming who offer high-quality bike, soccer and swim lessons across North America.

Our mission

We inspire kids to believe in themselves.

Why you’ll love working at Pedalheads

Growth

Pedalheads has 250+ locations in 40+ cities with 3500+ amazing staff who get to teach 70,000+ children every year. Pedalheads has grown more than 50% over the past 3 years while maintaining a “love what you do” culture with considerable flexibility and opportunity for professional growth.

Culture

Our people consistently attribute their love of working at Pedalheads to the culture and team. We’re all about creating a supportive, energizing team environment with fun, friendly and driven people.

Opportunity

We are passionate about developing our people and teams to their highest potential, with a high value on trust and empowerment. Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.

Purpose

By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving, and we are continuously working on meaningful ways to make communities better for having us there.

About the role

The Programs and Training Administrator position ensures the smooth running of our in-person training season, so our staff start camp ready to inspire kids to believe in themselves. This role is about excellent planning, organization, attention-to-detail, and communication to execute 200+ training sessions across all our operating regions from March to July. We are looking for someone to support and maintain solid processes that can handle the volume of our training season, who has exceptional diligence for tasks and deadlines, and really owns how their role impacts the quality of our programs.

Duties and responsibilities

In-Person Training

• Support Programs & Training with the implementation of departmental updates to resources and processes.
• Assist with the planning and scheduling of in-person training.
• Assist with the hiring and onboarding of Trainers.
• Create and maintain resources to support the scheduling of in-person training season.
• Create and maintain guides on training processes, including written instructions and video guides.
• Review training content and guides.
• Update shadow shifts for the Swim program.
• Book travel and accommodation for Trainers.
• Communicate Trainer schedules and send reminder emails.
• Approve payroll for in-person training. Bi-weekly.
• Support the delivery of in-person training (preferred).

Online Training

• Provide administrative support in the Learning Management System to ensure all employees have access to what they need to complete online training.
• Complete online training payroll bi-weekly for all programs active in our Learning Management System and resolve any missing pay queries.
• Review the training content.

Programs & Training Helpdesk

• Oversee the Programs & Training Helpdesk and inbox. Resolve or escalate:
  • User problems in the LMS.
  • Missing pay queries.

Other duties as assigned, including but not limited to:

• Attend camps during operating weeks.
• Prepare and send the weekly Camp Leader newsletter.
• Review results of training season, e.g. metrics and survey results.
• Update and format company-wide documents.
• Run the theme day contests in conjunction with P&C.

Competencies

• Planning and organizing – You can prioritize tasks and be highly organized to meet deadlines with a high degree of efficiency and accuracy.
• Teamwork - You enjoy working with different teams to complete inter-departmental tasks and meet deadlines.
• Communication – Share written and verbal information clearly for different audiences.
• Quick learning – You are quick to learn our systems and processes and use them efficiently and competently.
• Initiative – You take ownership of your work and love bringing fresh ideas that will improve quality and/or the efficiency of our processes.
• Flexibility – You respond positively to change and can easily adapt.
• Resiliency & Grit – You’re ready to meet the demands of the training season with a high volume of tasks and deadlines. You can tackle challenges head-on and keep your cool when things don’t go to plan and come up with solutions.
• Fun – You bring your personality and a sense of fun to your position and understand the importance of a friendly, social workspace.

Qualifications

• Post-secondary education in Sports Recreation, Education, Human Resources, or;
  • Equivalent work experience in administration, recreation, education, HR, project management or planning.
• Experience using Microsoft Office applications, including Excel, Word, SharePoint, and Teams.
• Available for occasional weekend work, especially May to June.

Assets (but not required)

• Previous experience in Pedalheads, ideally Training, Operations, Recruitment or Scheduling.
• Experience with software platforms:
  • ADP
• HubSpot
• Absorb (or other LMS)
• Valid driver’s license.
• Preference for candidate based in Metro Vancouver, BC.

PAY AND PERKS

The successful candidate will be paid an annual salary of $55,000 to $60,000, commensurate with experience, based on a 40-hour work week.

This position is based out of our Vancouver Head Office. This is a temporary position to cover a maternity leave for a period of up to 18 months, or until the return of the employee currently on leave, whichever occurs first.

APPLICATION PROCESS

To apply please submit your application online.

This is a truly amazing time for Pedalheads and we’re excited to be expanding our team and creating so much opportunity and growth for both our staff and the kids that come to our camps. Apply now and find out why Pedalheads people love what we do.

Pedalheads is committed to creating and upholding a diverse, inclusive and equitable environment that is respectful and welcoming to everyone. We believe that our programs are enriched by the presence of many voices from a variety of racial, cultural and religious backgrounds, political beliefs, ages, sexual identities and orientation, socio-economic backgrounds and physical and cognitive abilities.

We welcome applications from individuals of all identities and backgrounds. If you face any barriers to employment or require financial assistance or other accommodation during the recruitment and/or employment process, please feel free to contact the People and Culture team in confidence.