Senior Technical Engagement Manager
London, Bristol, Cambridge, Manchester
JobCard.seniorityLevels.senior_level
About the role
Who you are
- Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks
- Eligibility for UK Government Security Clearance is required for this role (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels)
- Experience in leading and delivering enterprise-level IT engagements
- Knowledge of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology
- Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale
- Active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- AWS certification
- Experience in delivering customer engagements in a professional services role
- Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
What the job involves
- The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects
- In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients
- You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes
- Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact
- You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences
- As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain
- In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectations
- The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud
- We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives
- Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption
- We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries
- Leading and managing complex cloud migration and transformation projects/programmes from inception to completion
- Ensuring successful delivery of project/programme outcomes within agreed time frames, budget and quality parameters
- Developing and executing project/programme level planning with the agility to adjust strategies as necessary to meet evolving business objectives
- Building and maintaining strong stakeholder relationships across customers, partners and internal teams at all levels
- Driving key decisions and resolving project/programme level risks and issues
- Establishing robust governance model, project/programme structure and communication plan
- Leading a multidisciplinary teams of technical specialists
- Ensuring compliance with security, regulatory and governance requirements
- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
- Distilling customer needs into clear technical requirements and map them to business outcomes
About Amazon
Software Development
10,000+
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
Senior Technical Engagement Manager
London, Bristol, Cambridge, Manchester
JobCard.seniorityLevels.senior_level
About the role
Who you are
- Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks
- Eligibility for UK Government Security Clearance is required for this role (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels)
- Experience in leading and delivering enterprise-level IT engagements
- Knowledge of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology
- Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale
- Active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- AWS certification
- Experience in delivering customer engagements in a professional services role
- Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
What the job involves
- The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects
- In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients
- You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes
- Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact
- You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences
- As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain
- In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectations
- The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud
- We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives
- Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption
- We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries
- Leading and managing complex cloud migration and transformation projects/programmes from inception to completion
- Ensuring successful delivery of project/programme outcomes within agreed time frames, budget and quality parameters
- Developing and executing project/programme level planning with the agility to adjust strategies as necessary to meet evolving business objectives
- Building and maintaining strong stakeholder relationships across customers, partners and internal teams at all levels
- Driving key decisions and resolving project/programme level risks and issues
- Establishing robust governance model, project/programme structure and communication plan
- Leading a multidisciplinary teams of technical specialists
- Ensuring compliance with security, regulatory and governance requirements
- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
- Distilling customer needs into clear technical requirements and map them to business outcomes
About Amazon
Software Development
10,000+
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.