Top Benefits
About the role
The Mining Technology Support Specialist will act as the regional expert to support and implement Mining technologies. As a key member of the Mining technology local support team, he will be the first point of contact and act as a consultant for his local customers and branch technicians.
As a Mining Technology Support Specialist, YOU will experience:
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
- Perform routine diagnostics and calibration of MineStar components (Fleet, Terrain, Command, Detect and Health)
- Perform software and component troubleshooting of technology systems
- Perform commissioning and calibration activities for technologies on site
- Execute repairs on site alone or in collaboration with the service team
- Be responsible for documenting site specific procedures for the installation, commissioning, troubleshooting and repair of MineStar technologies
- Record and report on MineStar operational metrics internally and for the customer
- Work closely with Toromont, Caterpillar and customer technology support teams on various special projects to improve overall MineStar system performance
- Participate in the analysis of internal and external customer training needs and provide technical training sessions on MineStar systems
- Document and provide feedback to Caterpillar on MineStar system enhancement requests via the Ticket Management Platform (TSC)
- Provide frequent interaction with the customer as well as engineering organizations within Caterpillar
- Performs other varied and general responsibilities as required by the operation and application
Must-haves for this role:
- Post-secondary education in areas such as: computer science and information systems, computer engineering technology or engineering or technical degree
- Strong computer skills (Networking, programming, troubleshooting)
- Detail oriented with strong analytical and troubleshooting skills
- Experience working with standards documentation and compliance monitoring
- Strong written and verbal communication skills to interface with the customer
- Knowledge of control and guidance systems, and GNSS systems
- Hands-on experience supporting Caterpillar or other heavy equipment, an asset
- Experience in MineStar operations, mining processes (Surface and Underground) and Business Intelligence Software are considered an asset
- Bilingualism English/French will be considered an asset
About Toromont Cat
With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
About Toromont Cat
Toromont Cat est le concessionnaire Caterpillar autorisé au Manitoba, en Ontario, au Québec, au Nouveau-Brunswick, en Nouvelle-Écosse, à l’Île-du-Prince-Édouard, à Terre-Neuve et Labrador et au Nunavut. Nous nous spécialisons dans l’approvisionnement et l’entretien d’équipement neuf et usagé appuyés par un service après-vente exceptionnel.
Créée en 1993, Toromont Cat est une division de Toromont Industries (TSX : TIH), une société à croissance diversifiée cotée en bourse qui a été incorporée en 1963. Notre priorité est d’offrir à nos clients des solutions qui contribuent au succès de leur entreprise. Avec plus de 300 modèles de machines et d’accessoires spécialisés dans la gamme de produits Cat, une multitude d’équipements connexes et de partenaires technologiques, un service varié et des options de location, nous pouvons répondre à vos besoins, quelque soit la tâche à accomplir.
Toromont Cat is your Cat Dealer in Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, P.E.I., Newfoundland and Labrador, and Nunavut. We are dedicated to supplying and servicing new and used equipment, delivering a superior customer experience and exceptional product support to the markets we serve.
Established in 1993, Toromont Cat is a division of Toromont Industries (TSX: TIH), a publically traded, diversified growth company incorporated in 1963. We are focused on offering our customers solutions aimed at making their business more successful. With over 300 machine models and specialized attachments in our Cat equipment product line, a host of allied equipment and technology partners, and varied service and rental options, regardless of your needs or the job at hand, we strive to be your first choice.
For more information please visit www.toromontcat.com
Top Benefits
About the role
The Mining Technology Support Specialist will act as the regional expert to support and implement Mining technologies. As a key member of the Mining technology local support team, he will be the first point of contact and act as a consultant for his local customers and branch technicians.
As a Mining Technology Support Specialist, YOU will experience:
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
- Perform routine diagnostics and calibration of MineStar components (Fleet, Terrain, Command, Detect and Health)
- Perform software and component troubleshooting of technology systems
- Perform commissioning and calibration activities for technologies on site
- Execute repairs on site alone or in collaboration with the service team
- Be responsible for documenting site specific procedures for the installation, commissioning, troubleshooting and repair of MineStar technologies
- Record and report on MineStar operational metrics internally and for the customer
- Work closely with Toromont, Caterpillar and customer technology support teams on various special projects to improve overall MineStar system performance
- Participate in the analysis of internal and external customer training needs and provide technical training sessions on MineStar systems
- Document and provide feedback to Caterpillar on MineStar system enhancement requests via the Ticket Management Platform (TSC)
- Provide frequent interaction with the customer as well as engineering organizations within Caterpillar
- Performs other varied and general responsibilities as required by the operation and application
Must-haves for this role:
- Post-secondary education in areas such as: computer science and information systems, computer engineering technology or engineering or technical degree
- Strong computer skills (Networking, programming, troubleshooting)
- Detail oriented with strong analytical and troubleshooting skills
- Experience working with standards documentation and compliance monitoring
- Strong written and verbal communication skills to interface with the customer
- Knowledge of control and guidance systems, and GNSS systems
- Hands-on experience supporting Caterpillar or other heavy equipment, an asset
- Experience in MineStar operations, mining processes (Surface and Underground) and Business Intelligence Software are considered an asset
- Bilingualism English/French will be considered an asset
About Toromont Cat
With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
About Toromont Cat
Toromont Cat est le concessionnaire Caterpillar autorisé au Manitoba, en Ontario, au Québec, au Nouveau-Brunswick, en Nouvelle-Écosse, à l’Île-du-Prince-Édouard, à Terre-Neuve et Labrador et au Nunavut. Nous nous spécialisons dans l’approvisionnement et l’entretien d’équipement neuf et usagé appuyés par un service après-vente exceptionnel.
Créée en 1993, Toromont Cat est une division de Toromont Industries (TSX : TIH), une société à croissance diversifiée cotée en bourse qui a été incorporée en 1963. Notre priorité est d’offrir à nos clients des solutions qui contribuent au succès de leur entreprise. Avec plus de 300 modèles de machines et d’accessoires spécialisés dans la gamme de produits Cat, une multitude d’équipements connexes et de partenaires technologiques, un service varié et des options de location, nous pouvons répondre à vos besoins, quelque soit la tâche à accomplir.
Toromont Cat is your Cat Dealer in Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, P.E.I., Newfoundland and Labrador, and Nunavut. We are dedicated to supplying and servicing new and used equipment, delivering a superior customer experience and exceptional product support to the markets we serve.
Established in 1993, Toromont Cat is a division of Toromont Industries (TSX: TIH), a publically traded, diversified growth company incorporated in 1963. We are focused on offering our customers solutions aimed at making their business more successful. With over 300 machine models and specialized attachments in our Cat equipment product line, a host of allied equipment and technology partners, and varied service and rental options, regardless of your needs or the job at hand, we strive to be your first choice.
For more information please visit www.toromontcat.com