About the role
On behalf of our client, Procom is looking for a
Computer Application Support / Service Desk Support Specialist is to help ensure the seamless service desk support provided to the OJAG members.
Tasks
- Monitor and prioritize emails sent to the service desk mailbox and respond to clients accordingly
- Answer phone calls to the service desk phone
- Troubleshoot incidents within OJAG scope both onsite and remotely
- Provide IT support services to conference rooms, desktop equipment, and peripherals
- Provide support on hardware and software issues
- Escalate issues to appropriate 2nd level support group as needed
Must Have
- Must have 2 years’ experience within the past 5 years providing support in a Windows enterprise environment (including MS Suite/M365).
- Must have 2 years’ experience within the past 5 years providing hardware and software support.
Duration: 12 Months
Location: Hybrid, Ottawa (3 days Onsite)
Security Clearance: Reliability Clearance
About Procom
Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment.
We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with Procom by checking out our client and talent ratings on ClearlyRated.
Procom has long been recognized as a market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent. Relying on the excellence of individuals to make a difference, we know that people matter.
And we want to work with you.
About the role
On behalf of our client, Procom is looking for a
Computer Application Support / Service Desk Support Specialist is to help ensure the seamless service desk support provided to the OJAG members.
Tasks
- Monitor and prioritize emails sent to the service desk mailbox and respond to clients accordingly
- Answer phone calls to the service desk phone
- Troubleshoot incidents within OJAG scope both onsite and remotely
- Provide IT support services to conference rooms, desktop equipment, and peripherals
- Provide support on hardware and software issues
- Escalate issues to appropriate 2nd level support group as needed
Must Have
- Must have 2 years’ experience within the past 5 years providing support in a Windows enterprise environment (including MS Suite/M365).
- Must have 2 years’ experience within the past 5 years providing hardware and software support.
Duration: 12 Months
Location: Hybrid, Ottawa (3 days Onsite)
Security Clearance: Reliability Clearance
About Procom
Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment.
We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with Procom by checking out our client and talent ratings on ClearlyRated.
Procom has long been recognized as a market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent. Relying on the excellence of individuals to make a difference, we know that people matter.
And we want to work with you.