DESCRIPTION

Amazon Prime aims to become Earth’s most engaging, satisfying, and loved paid membership program. The Prime program delivers extraordinary value and convenience - including fast free shipping, unlimited access to Prime Video, Amazon Music Prime, Prime Gaming, and exclusive access to content and merchandise. Amazon Prime members are at the heart of Amazon’s tremendous growth. At the core of Prime’s success and growth are products we are building to convert customers to be lifelong Prime members, to help them enjoy their benefits, and to increase their engagement with Amazon.

The Canada Prime team owns driving overall program growth through successful customer acquisition, onboarding, engagement and retention activities for our customers on Amazon.ca. There are incredible growth opportunities as we continue to innovate on behalf of our customers.

We are looking for a highly creative, results-oriented Senior Product Manager who shares Amazon's passion for the customer, understands the importance of compelling programs as well as the value Prime offers to customers and Amazon. This individual will drive core retention and engagement activities that will drive dramatic impact on the growth of Amazon Prime in Canada.

If you are looking for a highly strategic role with a big business impact, and passionate about inventing on behalf of our customers, this position is for you. You will work closely with (Technical) Product Managers, Marketers, Developers, User Experience Designers, as well as Senior Business Leaders across CA and WW to define new initiatives and customer experiences, analyze the business and present your vision. You will conceive and manage Prime member engagement and retention to grow the program, while continuously evaluating opportunities for big ideas and ongoing improvement. This position is responsible for owning and developing a clear product roadmap and driving activities for member engagement and retention and will enjoy a high amount of autonomy, with the ability to set strategy and implement a diverse set of initiatives and projects throughout the year. The role is based in Seattle.

The right candidate will possess a successful product management and business strategy background. This role will require excellent written and oral communication skills, data-driven analyses and insights, excellent business judgment, strong interpersonal skills to influence broad stakeholder groups, deep curiosity about how things work, and a passion for building excellent products and customer experiences. You must be able to thrive and succeed in an entrepreneurial, cross-functional environment. This role offers an exciting opportunity to work with a diverse set of stakeholders and senior leaders across Amazon to create and drive the strategic vision for CA Prime member growth.

Key responsibilities:

• Innovating on behalf of Canadian customers on new ways to make the Prime program more relevant and essential to their daily lives.
• Drive the CA Prime member growth product roadmap and collaborate with the WW product teams to prioritize and launch new products in CA across member engagement, retention and payment charters.
• Planning, localizing and measuring impact of new feature launches in the engagement, retention and payment spaces.
• Partner with key stakeholders across business teams (Benefit Partners, Payments, Central Prime, Marketing) to drive innovation, understand business needs, vet opportunities, and deliver analytically-based recommendations to drive action and develop new products
• Develop and lead the Go-to-market execution of key strategic and Canada first initiatives to drive Prime member growth.
• Optimize the overall impact of Prime, considering customer behavior, revenue, and ROI.
• Developing customer insights and following market segment trends closely to anticipate challenges and opportunities.
• Monitor and report on key performance indicators, escalating issues early and providing data-driven recommendations

BASIC QUALIFICATIONS

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products

PREFERRED QUALIFICATIONS

• Experience in influencing senior leadership through data driven insights

• Experience working across functional teams and senior stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary for this position ranges from $115,800/year up to $193,400/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.