6400 HWY 400 SOUTHBOUND, INNISFIL, L9S 3R7

SHIFT SUPERVISOR

ONroute is a Canadian operated company that provides a clean, safe & friendly environment at our 23 travel centres along the busy 401 and 400 highways in Ontario. We are open 24/7/365, with over one thousand team members proudly serving millions of customers each year and partnering with great brands in the quick service food &

retail industry. This is an exciting time and a great opportunity for the right person to join our team as a Shift Supervisor.

Summary:
SHIFT SUPERVISOR’s primary purpose is to support management in monitoring the day-to-day activities of employees in aiding in monitoring productivity, responsibility for work and ensure that business runs smoothly, and we deliver exceptional customer service and create a positive and safe work environment for employees.

Essential Functions:

• Monitor, Plan and observe the day-today activities of employees, co-ordinates breaks, and keeps management informed of area activities and significant issues
• Creates an provides a safe and positive work environment free of harassment and violence
• Models company brand standards and adheres to all policies and SOP’s in a professional manner
• Completes opening, daily and closing procedures/checklist in accordance with company policies
• Operators cash registers and voids transaction as needed
• Follows all company cash handling policies and maintains proper security of cash at all times
• Transfers supplies and equipment between storage and work areas
• Resolves customer complaints in a manner consistent with policy and with customer satisfaction in mind
• Practices excellent food safety and sanitation practices and complies with all H&S standards
• Prepares employee schedules, ensures coverage and delivers brand training for cross training
• Coaches, mentors and disciplines employees as required
• Implements product rotation based on product code dates, orders product and participates in inventory count on a monthly basis
• Places and receives product along with performing monthly inventory
• Deliver training in different brands for new employees
• Monitors compliance with safety guidelines, builds awareness about safety and reports and ensure any WSIB claims are reported timely on Windley Ely portal
• Assists in Brand training
• Respond to guest injuries and property damage, complete reports and record timely to HUB/IFM

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires a High School diploma or equivalent
• Minimum 6 months supervisory/lead experience
• Food & Beverage, cash handling and customer service experience
• Requires the ability to speak, read and comprehend instructions, policy documents as well as converse comfortable with customers
• Demonstrate ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• First Aid and Food Safety Certificate would be an asset

ONroute is committed to providing accessible hiring and employment practices that comply with the Accessibility for Ontarians with Disabilities Act (the "AODA") and the Human Rights Code of Ontario. If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter or on the electronic application form.

ONroute is an equal opportunity employer that is committed to having a diverse, equitable, and inclusive workplace for all. We value team members with diverse backgrounds and experiences, as we believe it makes our company a better place to work and for our customers to experience. We welcome all applicants and offer reasonable accommodations for people with disabilities upon request throughout the hiring process.

ONroute is recognized under the Temporary Foreign Worker Program’s Recognized Employer Pilot (REP)