Senior Analyst, Collections
Top Benefits
About the role
Who We Are At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we're the team behind Money Mart—Canada's largest non-bank branch network—and a leader in financial solutions for underserved communities.
From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.
At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.
We've Got You Covered
- Compensation Philosophy – Our strategy is simple: we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair.
- Discretionary Annual Bonus – Opportunity for a discretionary bonus based on individual and company performance.
- Comprehensive Benefits – Health and dental plans with 100% of the premiums covered, plus an Employee Assistance Program for mental well-being and personal support.
- Retirement Plans – Robust retirement savings options to help you plan for the future.
- Hybrid Work Environment – Flexibility to balance remote work and in-office collaboration. At our head office, enjoy a relaxed environment with breakout rooms and snacks to keep you energized.
- Perks and Rewards – Tuition assistance and professional development reimbursement, employee discounts through Perkopolis, and rewards and recognition programs.
The Job: Senior Analyst, Collections This is a high-impact role at the intersection of analytics, strategy, and customer communication. As Senior Analyst, you will design, evaluate, and optimize customer engagement strategies within Collections to reduce losses, improve recovery rates, and deliver customer experiences that reinforce trust—even in challenging financial conversations.
What You'll Do
- Design, implement, and optimize collections communication strategies to drive improved recovery and reduce delinquency
- Apply advanced analytics to assess effectiveness across channels including email, SMS, outbound call, and IVR
- Partner with data scientists, engineers, product managers, and operations to align strategies with business goals and system capabilities
- Develop and execute A/B and multivariate testing frameworks to refine messaging approaches
- Oversee strategy execution, monitor outcomes, and recommend ongoing improvements
- Translate analytical findings into actionable insights and recommendations for senior leadership
- Ensure compliance with regulatory and legal standards while maintaining a customer-first approach
- Support evolution of collections analytics platforms by embedding communication-specific KPIs and feedback loops
What You'll Bring to the Table
- Strong analytical skills and hands-on experience with SQL, Python, SAS, or R
- Expertise in designing and executing customer communication strategies, ideally in collections or servicing contexts
- Familiarity with CRM tools, digital engagement platforms, and customer segmentation methods
- Proven success managing communication strategy lifecycles—ideation, design, execution, monitoring
- Strong Excel and PowerPoint skills, plus experience with visualization tools like Tableau or Power BI
- Excellent written and verbal communication, with ability to distill complex analysis into clear business narratives
- Business acumen with ability to balance customer empathy with financial performance goals
- Self-driven and autonomous, yet effective in cross-functional collaboration
- Ability to influence and manage stakeholders in a matrixed environment
- Bonus: knowledge of machine learning applications for contact optimization or NLP in message testing
Education + Experience
- Bachelor's or Master's degree in Data Science, Mathematics, Statistics, Computer Science, Economics, Marketing Analytics, or a related field
- 4+ years of experience in financial services, preferably in credit risk, collections, customer communications, or strategy roles
- Hands-on experience developing and testing customer messaging strategies
- Working knowledge of collections operations and regulatory frameworks is highly advantageous
Ready to use your analytical expertise to transform collections communications and improve customer outcomes? Apply now and join a team that combines data-driven insights with customer-first strategies.
#SJ
About Momentum Financial Services Group
For over 40 years, Momentum Financial Services Group has been committed to providing financial solutions that meet the evolving needs of the consumers and business owners in our communities. We rely on our large retail network to provide our customers with diverse financial products such as loans, check cashing, money transfers, and prepaid cards.
We are a financial services company that began with the belief of putting people first. From the moment we first opened our doors to the company we are today – we have always stood by our goal to set the highest standards for customer service, convenience, and quality financial products and services.
As the word momentum implies, we want to help our customers get where they need to be. It starts with a moment – an emergency happens, an opportunity arises – and ends, not with an installment loan, but with a way to get back to work or take that next step towards the future. We believe in our customers, and we're here to provide them with a little momentum to build their positive future.
Since we opened our doors in 1979, our goal has been to empower customers to manage their finances and reach their financial goals. We understand that a loan isn't just a loan – it's momentum to achieve a positive future.
We believe in giving back to the communities where we live and work. We proudly contribute over $250,000 annually to charities and non-profit organizations, along with using our time and talent to serve in our local communities throughout Canada and the United States.
Momentum Financial Services Group is a team of more than 2,000 people serving customers throughout Canada and the United States. Our employees' personal and professional goals are important to us. As a result, we offer training programs, competitive benefits packages, personal incentives, and other exciting perks. Visit our corporate website, www.mfsg.com, to learn more about our company and products.
Senior Analyst, Collections
Top Benefits
About the role
Who We Are At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we're the team behind Money Mart—Canada's largest non-bank branch network—and a leader in financial solutions for underserved communities.
From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.
At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.
We've Got You Covered
- Compensation Philosophy – Our strategy is simple: we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair.
- Discretionary Annual Bonus – Opportunity for a discretionary bonus based on individual and company performance.
- Comprehensive Benefits – Health and dental plans with 100% of the premiums covered, plus an Employee Assistance Program for mental well-being and personal support.
- Retirement Plans – Robust retirement savings options to help you plan for the future.
- Hybrid Work Environment – Flexibility to balance remote work and in-office collaboration. At our head office, enjoy a relaxed environment with breakout rooms and snacks to keep you energized.
- Perks and Rewards – Tuition assistance and professional development reimbursement, employee discounts through Perkopolis, and rewards and recognition programs.
The Job: Senior Analyst, Collections This is a high-impact role at the intersection of analytics, strategy, and customer communication. As Senior Analyst, you will design, evaluate, and optimize customer engagement strategies within Collections to reduce losses, improve recovery rates, and deliver customer experiences that reinforce trust—even in challenging financial conversations.
What You'll Do
- Design, implement, and optimize collections communication strategies to drive improved recovery and reduce delinquency
- Apply advanced analytics to assess effectiveness across channels including email, SMS, outbound call, and IVR
- Partner with data scientists, engineers, product managers, and operations to align strategies with business goals and system capabilities
- Develop and execute A/B and multivariate testing frameworks to refine messaging approaches
- Oversee strategy execution, monitor outcomes, and recommend ongoing improvements
- Translate analytical findings into actionable insights and recommendations for senior leadership
- Ensure compliance with regulatory and legal standards while maintaining a customer-first approach
- Support evolution of collections analytics platforms by embedding communication-specific KPIs and feedback loops
What You'll Bring to the Table
- Strong analytical skills and hands-on experience with SQL, Python, SAS, or R
- Expertise in designing and executing customer communication strategies, ideally in collections or servicing contexts
- Familiarity with CRM tools, digital engagement platforms, and customer segmentation methods
- Proven success managing communication strategy lifecycles—ideation, design, execution, monitoring
- Strong Excel and PowerPoint skills, plus experience with visualization tools like Tableau or Power BI
- Excellent written and verbal communication, with ability to distill complex analysis into clear business narratives
- Business acumen with ability to balance customer empathy with financial performance goals
- Self-driven and autonomous, yet effective in cross-functional collaboration
- Ability to influence and manage stakeholders in a matrixed environment
- Bonus: knowledge of machine learning applications for contact optimization or NLP in message testing
Education + Experience
- Bachelor's or Master's degree in Data Science, Mathematics, Statistics, Computer Science, Economics, Marketing Analytics, or a related field
- 4+ years of experience in financial services, preferably in credit risk, collections, customer communications, or strategy roles
- Hands-on experience developing and testing customer messaging strategies
- Working knowledge of collections operations and regulatory frameworks is highly advantageous
Ready to use your analytical expertise to transform collections communications and improve customer outcomes? Apply now and join a team that combines data-driven insights with customer-first strategies.
#SJ
About Momentum Financial Services Group
For over 40 years, Momentum Financial Services Group has been committed to providing financial solutions that meet the evolving needs of the consumers and business owners in our communities. We rely on our large retail network to provide our customers with diverse financial products such as loans, check cashing, money transfers, and prepaid cards.
We are a financial services company that began with the belief of putting people first. From the moment we first opened our doors to the company we are today – we have always stood by our goal to set the highest standards for customer service, convenience, and quality financial products and services.
As the word momentum implies, we want to help our customers get where they need to be. It starts with a moment – an emergency happens, an opportunity arises – and ends, not with an installment loan, but with a way to get back to work or take that next step towards the future. We believe in our customers, and we're here to provide them with a little momentum to build their positive future.
Since we opened our doors in 1979, our goal has been to empower customers to manage their finances and reach their financial goals. We understand that a loan isn't just a loan – it's momentum to achieve a positive future.
We believe in giving back to the communities where we live and work. We proudly contribute over $250,000 annually to charities and non-profit organizations, along with using our time and talent to serve in our local communities throughout Canada and the United States.
Momentum Financial Services Group is a team of more than 2,000 people serving customers throughout Canada and the United States. Our employees' personal and professional goals are important to us. As a result, we offer training programs, competitive benefits packages, personal incentives, and other exciting perks. Visit our corporate website, www.mfsg.com, to learn more about our company and products.