Venture outside the ordinary - TMX Careers The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action? As a Team Lead you'll be responsible for the day-to-day operations and development of the Investor Services team. You'll lead by example, coaching and empowering your team to deliver high quality shareholder services while maintaining client service-level agreements. This role requires a focus on operational excellence, risk management, and fostering a high-performance culture.

This role is hybrid (2 - 3 days/week in the office) - based in Toronto, ON Key Accountabilities

• Drive team to meet or exceed client Service Level Agreements (SLAs) by setting clear metrics, interpreting system data, and optimizing resources to manage workflow and ensure service quality.
• Serve as the immediate point of contact for complex escalations, providing assistance and operational support to the team to maintain workflow continuity.
• Coach and develop team members through quality assessments, targeted training, and bi-weekly one-on-ones to ensure consistent adherence to quality standards.
• Oversee team training initiatives, including coordination of new staff onboarding ,scheduling refresher sessions and cross-training based on identified skill gaps.
• Liaise with internal and external stakeholders to effectively resolve escalated issues and contribute to departmental initiatives.
• Lead process improvement and risk mitigation efforts, including updating Standard Operating Procedures (SOPs) and providing input during system testing.
• Serve as the primary operational backup for the supervisor.
• Assist Management with other duties, as required.

Must Haves

• Minimum 3 years experience in an operational environment, with a focus on leading initiatives.
• Minimum 2 to 3 years of proven people management or team leadership experience.
• Significant experience in the full data lifecycle: from data interpretation and analysis to storytelling and developing strategic follow-up actions.
• Experience supporting and tracking employee goals throughout the full performance cycle (mid-year check-ins and year-end reviews)
• Strong interpersonal and communication skills.
• Demonstrated ability to organize, prioritize, and delegate tasks effectively.
• Proficiency with MS Office Suite and Google suite of products.
• A willingness and ability to adapt to a changing environment and responsibilities.

Nice to Have

• Experience in the financial, corporate/commercial, or securities industry.
• Bilingual (French & English).

In the market for… Excitement

• Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection

• With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact

• More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness

• From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth

• From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now. Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located. TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it .