About the role
Let us welcome you home.
Optima Living operates Independent Living, Assisted Living, Supportive Living, Long Term Care and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.
**Our Vision:**For every person to feel at home.
This is truly supported by our credo. “Let us welcome you home.” At Optima Living, we feel genuinely honoured to work with our residents and we advocate a person-centered approach where the resident is the focus of all our endeavours.
Position Summary
The Senior Director, Operations provides strategic and operational leadership across multiple seniors care locations in Calgary and Southern Alberta, driving performance excellence in financial management, resident care, and regulatory compliance. The role is accountable for the overall success of each location through the development and execution of short and long-term operational strategies, while fostering a culture of continuous improvement and service excellence. The ideal candidate is a dynamic, results-oriented leader with a proven track record in multi-site operations management within the seniors care or broader healthcare sector
Reporting to the Chief Operating Officer
Responsibilities & Accountabilities
Strategic Leadership & Organizational Performance
- Develop and execute strategies, deploy tactics to attain short and long-term financial and mission-critical operational goals
- Implement operational processes, produce sustainable growth, and minimize risk
- Monitor financial and operational metrics, measured against organizational objectives
- Understand current market trends and competition
Financial Oversight & Resource Management
- Oversee all aspects of day-to-day operations at each location, including finance, budget planning, sales and marketing
- Manage budgets and monitor labour costs
- Oversee the management of capital expenditure projects as undertaken by each location, plan projects in accordance with approved guidelines, and ensure expenditures meet cost projections and completion deadlines
- Ensure optimum occupancy, revenue, and profitability for each location
Compliance, Quality & Risk Management
- Ensure compliance with standards and regulations
- Lead accreditation and audit compliance strategic processes
- Conduct routine inspections of services provided at each location
- Liaise with the clinical quality specialist to ensure sound clinical practices are implemented and maintained at each location
Resident Care & Service Excellence
- Ensure each location delivers the highest level of care and attention to residents
- Manage strong relationships with key stakeholders at Health Authorities, capital partners, families, residents, and the community at large
People Leadership & Human Resources
- Lead by example through professional operations and communication
- Evaluate performance of General Managers at each location
- Support the leadership team at each location with Human Resources management
Stakeholder & Community Relations
- Manage strong relationships with key stakeholders at Health Authorities, capital partners, families, residents, and the community at large
General Responsibilities
- Frequent travel is required up to 50%
Qualifications and Experience
- Minimum (8) eight years senior living and care industry experience as a senior leader
- Completion of degree in Business Administration, Healthcare, Finance, or related discipline
- Valid driver’s licensed required for travel up to 50% of the time
- Experience with unionized environment is preferred
- Exceptional interpersonal and leadership skills
- Superior organizational skills with the ability to work in a fast-paced environment
- Superior oral and written communication skills, fluently in English
- Demonstrate the ability to prioritize and problem solve
- High integrity and a strong sense of ethics as well as the ability to handle sensitive information with tact and discretion
- Strong computer literacy skills
- Strong financial acumen is required
Conditions of Employment:
- Clear Police Information Check
- Clear Vulnerable Sector Check
Not the right fit? Search for Director, Operations jobs in Calgary, AB
About Optima Living
Optima Living—founded in 2007—owns and operates innovative seniors’ living communities throughout Alberta and BC, taking an unprecedented approach to senior life. Their unique company culture is one where both residents and team members are family.
Optima Living’s North Star, Let us welcome you home, speaks to their underlying principles and the experience seniors discover in their communities. When residents are home, they feel safe, respected, and welcome. Home is where one’s voice is heard, their views matter, and they have freedom of choice. Optima Living’s mission, vision, and values—respect, dignity, teamwork, and doing the right thing—support and build upon their North Star.
Optima Living operates over 3,700 beds providing congregate living options for seniors. These options range from subsidized to luxury, Independent to Assisted Living, Long-term Care to Memory Care, and Residential Mental Health. For more information, visit optimaliving.ca.
Optima Living is also an approved service provider with both the interior Health Authority (IHA) and the Fraser Health Authority (FHA), is a licensed care provider under the BC Community Care and Assisted Living Act, and is registered as an approved Assisted Living (AL) Operator with the AL Registrar of BC.
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About the role
Let us welcome you home.
Optima Living operates Independent Living, Assisted Living, Supportive Living, Long Term Care and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.
**Our Vision:**For every person to feel at home.
This is truly supported by our credo. “Let us welcome you home.” At Optima Living, we feel genuinely honoured to work with our residents and we advocate a person-centered approach where the resident is the focus of all our endeavours.
Position Summary
The Senior Director, Operations provides strategic and operational leadership across multiple seniors care locations in Calgary and Southern Alberta, driving performance excellence in financial management, resident care, and regulatory compliance. The role is accountable for the overall success of each location through the development and execution of short and long-term operational strategies, while fostering a culture of continuous improvement and service excellence. The ideal candidate is a dynamic, results-oriented leader with a proven track record in multi-site operations management within the seniors care or broader healthcare sector
Reporting to the Chief Operating Officer
Responsibilities & Accountabilities
Strategic Leadership & Organizational Performance
- Develop and execute strategies, deploy tactics to attain short and long-term financial and mission-critical operational goals
- Implement operational processes, produce sustainable growth, and minimize risk
- Monitor financial and operational metrics, measured against organizational objectives
- Understand current market trends and competition
Financial Oversight & Resource Management
- Oversee all aspects of day-to-day operations at each location, including finance, budget planning, sales and marketing
- Manage budgets and monitor labour costs
- Oversee the management of capital expenditure projects as undertaken by each location, plan projects in accordance with approved guidelines, and ensure expenditures meet cost projections and completion deadlines
- Ensure optimum occupancy, revenue, and profitability for each location
Compliance, Quality & Risk Management
- Ensure compliance with standards and regulations
- Lead accreditation and audit compliance strategic processes
- Conduct routine inspections of services provided at each location
- Liaise with the clinical quality specialist to ensure sound clinical practices are implemented and maintained at each location
Resident Care & Service Excellence
- Ensure each location delivers the highest level of care and attention to residents
- Manage strong relationships with key stakeholders at Health Authorities, capital partners, families, residents, and the community at large
People Leadership & Human Resources
- Lead by example through professional operations and communication
- Evaluate performance of General Managers at each location
- Support the leadership team at each location with Human Resources management
Stakeholder & Community Relations
- Manage strong relationships with key stakeholders at Health Authorities, capital partners, families, residents, and the community at large
General Responsibilities
- Frequent travel is required up to 50%
Qualifications and Experience
- Minimum (8) eight years senior living and care industry experience as a senior leader
- Completion of degree in Business Administration, Healthcare, Finance, or related discipline
- Valid driver’s licensed required for travel up to 50% of the time
- Experience with unionized environment is preferred
- Exceptional interpersonal and leadership skills
- Superior organizational skills with the ability to work in a fast-paced environment
- Superior oral and written communication skills, fluently in English
- Demonstrate the ability to prioritize and problem solve
- High integrity and a strong sense of ethics as well as the ability to handle sensitive information with tact and discretion
- Strong computer literacy skills
- Strong financial acumen is required
Conditions of Employment:
- Clear Police Information Check
- Clear Vulnerable Sector Check
Not the right fit? Search for Director, Operations jobs in Calgary, AB
About Optima Living
Optima Living—founded in 2007—owns and operates innovative seniors’ living communities throughout Alberta and BC, taking an unprecedented approach to senior life. Their unique company culture is one where both residents and team members are family.
Optima Living’s North Star, Let us welcome you home, speaks to their underlying principles and the experience seniors discover in their communities. When residents are home, they feel safe, respected, and welcome. Home is where one’s voice is heard, their views matter, and they have freedom of choice. Optima Living’s mission, vision, and values—respect, dignity, teamwork, and doing the right thing—support and build upon their North Star.
Optima Living operates over 3,700 beds providing congregate living options for seniors. These options range from subsidized to luxury, Independent to Assisted Living, Long-term Care to Memory Care, and Residential Mental Health. For more information, visit optimaliving.ca.
Optima Living is also an approved service provider with both the interior Health Authority (IHA) and the Fraser Health Authority (FHA), is a licensed care provider under the BC Community Care and Assisted Living Act, and is registered as an approved Assisted Living (AL) Operator with the AL Registrar of BC.