Membership Support Representative, Membership and Member Rewards
Top Benefits
About the role
You turn MEMBER CONNECTIONS into LASTING LOYALTY. The Opportunity In this member-focused and fast-paced role, you’ll play an essential part in protecting the integrity of AMA’s Membership data while delivering exceptional service experiences. As a Membership & Rewards Representative, you’ll ensure time-sensitive processes are completed accurately and within established guidelines, while supporting frontline teams and members with knowledgeable, solution-focused guidance.
You’ll interpret policies, offers, and procedures to assist with membership and rewards transactions, ensuring data accuracy and operational consistency. Through inbound calls and digital inquiries, you’ll assess member needs and provide tailored solutions — whether through sales, service, upgrades, or referrals to appropriate products, services, or partner offers.
With an in-depth understanding of Membership & Rewards systems, you’ll help drive member retention and acquisition while delivering service that truly feels like family.
This role requires availability to work various shifts between 8:30am–6:00pm, Monday to Friday, with occasional Saturday rotations (9:00am–5:00pm) to align with AMA retail centre hours.
A Place to Belong AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
About Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:
- Work for one of the most trusted brands in Canada.
- Competitive salary.
- Benefits if you choose to receive them (with payroll deductions).
- Vacation pay is added to each paycheque.
- Great AMA discounts.
- Unlimited learning opportunities!
- Flexible work model.
Who You Are
- You genuinely enjoy meeting new people and making a positive impact in their day.
- You’re a strong listener who balances professionalism with warmth and approachability.
- You’re a natural problem solver and the person others rely on to get things done.
- You thrive in a fast-paced environment and confidently manage multiple priorities at once.
- You work well independently but value collaboration and being part of a supportive team.
- You embrace continuous learning and are comfortable adapting to changing activity levels and responsibilities.
How You’ll Make An Impact
- Ensure the accuracy and timely processing of membership transactions while maintaining the integrity of member data.
- Interpret membership policies, procedures, and partner offers to support frontline teams and guide transaction processing.
- Provide operational support for AMA Rewards partners and the reloadable card program.
- Drive member retention and acquisition by identifying needs and confidently closing sales related to renewals, upgrades, auto-renew enrollment, monthly payments, eBill registration, and enhanced coverage options.
- Handle inbound calls and online inquiries using proper phone etiquette, professionalism, and best practices.
- Instill AMA’s “practically family” culture in every member interaction.
- Maintain comprehensive knowledge of AMA products, services, rewards partner offers, and member benefits.
What You Bring To The Table
- High school diploma required; post-secondary education is an asset.
- Proven customer service experience with a track record of delivering positive member experiences.
- Exceptional written communication skills, with the ability to compose clear, professional, and accurate correspondence tailored to diverse audiences.
- Strong computer proficiency and the ability to quickly learn new systems and applications.
- Experience working in a fast-paced, deadline-driven, and detail-oriented environment.
- Ability to work independently while contributing positively to a team environment.
- Strong organizational skills with the ability to manage multiple tasks accurately and efficiently.
Belonging Matters Here AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you to feel supported throughout your journey with us.
Work Model Hybrid
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
About AMA - Alberta Motor Association
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently.
Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures.
Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other!
Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!
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Membership Support Representative, Membership and Member Rewards
Top Benefits
About the role
You turn MEMBER CONNECTIONS into LASTING LOYALTY. The Opportunity In this member-focused and fast-paced role, you’ll play an essential part in protecting the integrity of AMA’s Membership data while delivering exceptional service experiences. As a Membership & Rewards Representative, you’ll ensure time-sensitive processes are completed accurately and within established guidelines, while supporting frontline teams and members with knowledgeable, solution-focused guidance.
You’ll interpret policies, offers, and procedures to assist with membership and rewards transactions, ensuring data accuracy and operational consistency. Through inbound calls and digital inquiries, you’ll assess member needs and provide tailored solutions — whether through sales, service, upgrades, or referrals to appropriate products, services, or partner offers.
With an in-depth understanding of Membership & Rewards systems, you’ll help drive member retention and acquisition while delivering service that truly feels like family.
This role requires availability to work various shifts between 8:30am–6:00pm, Monday to Friday, with occasional Saturday rotations (9:00am–5:00pm) to align with AMA retail centre hours.
A Place to Belong AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
About Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:
- Work for one of the most trusted brands in Canada.
- Competitive salary.
- Benefits if you choose to receive them (with payroll deductions).
- Vacation pay is added to each paycheque.
- Great AMA discounts.
- Unlimited learning opportunities!
- Flexible work model.
Who You Are
- You genuinely enjoy meeting new people and making a positive impact in their day.
- You’re a strong listener who balances professionalism with warmth and approachability.
- You’re a natural problem solver and the person others rely on to get things done.
- You thrive in a fast-paced environment and confidently manage multiple priorities at once.
- You work well independently but value collaboration and being part of a supportive team.
- You embrace continuous learning and are comfortable adapting to changing activity levels and responsibilities.
How You’ll Make An Impact
- Ensure the accuracy and timely processing of membership transactions while maintaining the integrity of member data.
- Interpret membership policies, procedures, and partner offers to support frontline teams and guide transaction processing.
- Provide operational support for AMA Rewards partners and the reloadable card program.
- Drive member retention and acquisition by identifying needs and confidently closing sales related to renewals, upgrades, auto-renew enrollment, monthly payments, eBill registration, and enhanced coverage options.
- Handle inbound calls and online inquiries using proper phone etiquette, professionalism, and best practices.
- Instill AMA’s “practically family” culture in every member interaction.
- Maintain comprehensive knowledge of AMA products, services, rewards partner offers, and member benefits.
What You Bring To The Table
- High school diploma required; post-secondary education is an asset.
- Proven customer service experience with a track record of delivering positive member experiences.
- Exceptional written communication skills, with the ability to compose clear, professional, and accurate correspondence tailored to diverse audiences.
- Strong computer proficiency and the ability to quickly learn new systems and applications.
- Experience working in a fast-paced, deadline-driven, and detail-oriented environment.
- Ability to work independently while contributing positively to a team environment.
- Strong organizational skills with the ability to manage multiple tasks accurately and efficiently.
Belonging Matters Here AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you to feel supported throughout your journey with us.
Work Model Hybrid
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
About AMA - Alberta Motor Association
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently.
Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures.
Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other!
Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!