Responsibilities Role Overview

As Vice President, Technology Programs, Your Responsibilities Will Include Ensuring Technology Delivers on its Mandate: Oversee end-to-end delivery of strategic technology programs, and key business initiatives which rely on technology, ensuring they deliver the necessary business outcomes per stakeholder expectations.

Creating a culture of Effective Digital Innovation: Model and coach critical behaviours for effective, controlled, agile and collaborative delivery as a department, ensuring optimum value from investment while promoting thoughtful experimentation and inherent compliance. Creative a culture of ownership, transparent accountability and continuous improvement within the Technology Programs team.

Designing and Implementing a Technology Delivery Model: Learning from existing processes in technology and the wider organization, develop a delivery framework that is fit for purpose, follows best practices, leverages accessible tools, is highly automated (or automatable) and can be universally adopted. Operating with a continuous improvement approach to refine this over time as new opportunities and challenges emerge.

Being the “face” of enabling Technology-powered opportunities: Act as a go-to for leaders across the organization when they have opportunities or use cases which would require the Technology team to consult, design, deliver or own a solution. Create an accessible and respectfully collaborative engagement and intake process that results in a complete, thoughtful, trackable artefact which can be discussed by the Leadership Team for prioritization.

Balancing agility and strategy: Act as the gatekeeper across all technology resources and investment, both internal and 3rd party, in a way that supports innovation, experimentation and quick wins, while ensuring the technology strategy and prioritized investments progress unhindered.

Elevating the level of discussion on technology programs: Develop the appropriate stakeholder forums and mechanisms for work ingestion, prioritization (including trade-offs), decision-making; minimizing “update meetings” but encouraging passionate, unfiltered debate where it is needed on actionable items. Develop concise, impactful reporting (leveraging metrics) that can be generated at a regular cadence with minimal manual effort. Preserve the lineage between activities in the department and the business outcomes in all decision-making and reporting.

Getting business value from all our work: Hold the organization accountable to follow the path to achieving business value without ignoring or introducing unexpected risks or costs, despite restrictions or desires to the contrary. Ensure the risk stakeholders are engaged at the right time to minimize risk and re-work.

Bridging Silos and Translating Value: Act as a translator between departments, breaking down silos and building relationships to elevate understanding of initiatives and collaboration in their delivery. Partner horizontally to build cross-functional teams who achieve business outcomes, putting collective success aHead of individual or team contributions. Be an accessible, expert and inquisitive partner to business colleagues.

Bring transparent ways of working: Align the technology organization around its priorities in way that is clear both within the team and to all stakeholders, including standing-up meaningful prioritization and opportunity intake processes. Ensure there are ready and effective communications and empowered forums to manage delivery risks, issues, blockers, track dependencies and test assumptions.

Being an advocate for technology successes: Construct internal and external messaging about the achievements and deliveries of the technology organization and the wider organization’s delivery of digital, data and AI platforms. With the CIO and Tech leadership team, design metrics (OKRs, KBIs, KPIs) that capture the progress against objectives and quantifiable value being created by the department.

Successfully operating within constraints: Manage the Technology operating and initiative budgets, delivery timelines, resourcing and dependencies, taking into account realities of the operating environment, including regulation, BAU needs, investment priorities for our and other teams. Be a thought leader for your peer group and design processes that ensure ready compliance with these constraints.

Representing the organization: As a senior member of the leadership team in a growing and strategically-important part of the organization, become comfortable discussing deliveries, strategy, industry trends and your own thought leadership to an internal and external, public audience.

Leverage Powerful Partnerships: Learn the technology ecosystems of CIBC Mellon’s parent organizations, harnessing existing capabilities that catalyze our own technology deliveries and work collectively with stakeholders in those companies on our tech strategy. Build an understanding amongst the Technology Programs team of the business and technology operations in the relevant parts of the parents’ so as we can engage them effective and work in tight lockstep.

Deliver control and resilience above all else: Ensure the Technology team are sufficiently curious and knowledgeable to seek input from all relevant stakeholders, ensuring captured business objectives include all functional and non-functional needs. Remain aware of the regulated nature of our operation environment and business-critical nature of the systems the team are delivering. Work in lockstep with the Vice President IT Operations and Vice President IT Governance to ensure initiatives meet our ongoing needs as a business, and create tight feedback loops.

Key Outcomes

Successful delivery of business outcomes: Consistent achievement of business outcomes through implementation of technology programs, with predictable impact and completion rate.

Matched stakeholder expectations: Clear, proactive engagement of a wide stakeholder community leading to technology deliveries that consistently meet anticipated needs, risk appetite and spend thresholds.

Enhanced and automated program governance: New ways of working requiring less manual overhead to execute and track programs but achieving more engagement.

Improved delivery success: Critical and transparent assessment and prioritization of business opportunities, with full participation from stakeholders, to maximize technology investments, resulting in consistent fulfillment of objectives.

Active bi-lateral partnership: Consistent dialogue between Technology and business colleagues at every step of the program lifecycle, from ideation through close-down.

A spectrum of operating models: Providing technology engagement in a range of forms from casual experimentation, through value-testing experiments, PoCs, tactical solutions and strategic enterprise implementations.

Qualifications About You

You are a thoughtful, experienced collaborator with a track record of building, leading and influencing teams to achieve exceptional outcomes in complex environments. You thrive in hands-on roles, balancing strategic operation with the ability to execute and deliver solutions in an agile and tactical way. You bring an appreciation for the nuances of operating in a regulated industry, and experience in all elements of the program lifecycle. A subject matter expert in technology, data, AI and digital programs, you appreciate the nuances that determine success for stakeholders and the complex interlocking of contributions from various groups that are needed to achieve that. Equally ready to hold teams accountable, challenge and support, you have built a reputation as a someone our colleagues do not want to let down. Comfortable delivering messaging and asking for accountability upwards, outwards and downwards with equal candor and precision, always led by a driven to achieve the best outcome for the business and our clients. You are able to translate complex concepts into “so-what” for business leaders and technical staff alike, while supporting your team to achieve their deliverables to a high standard. Energetic and passionate about your field, you drive yourself, your team and colleagues to continuously improve, reacting to feedback from the right metrics and remaining focused on business outcomes.

You Excel At Leading outcome-driven change and driving technology-based innovation in cross-functional, evolving organizations.

Adept program planning and portfolio management, incorporating reactive and strategic needs, balancing delivery predictability, cost, risk and impact.

Building exceptional stakeholder relationships, ready for challenging and candid conversations.

Bringing discipline to enterprise-wide transformation involving technology, guiding leadership to making clear, thoughtful decisions and addressing risks head-n

Shaping and creating shared buy-in to strategic vision, priorities and compromises.

Identifying and implementing improved ways of working, challenging current operating process and seeking feedback to continuously-improve.

Thanking with an end-to-end, outcomes-focused approach so as to surface material risks, issues, dependencies and assumptions that are unchecked.

Financial, resource and vendor management, creating partnerships internally and externally to optimize yield.

Supporting agile, waterfall, Kanban, DevSecOps, program- and product- delivery modes; supporting innovation and experimentation while ensuring enterprise deliveries are complete and resilient.

You lead with energy, approachability, vision, pragmatism and collaboration; you build followership, create high-trust groups, promote passionate unfiltered debate to find the best answers; challenge your team teams, your peers and yourself to continuously improve.

Why Join Us?

This is your chance to make a lasting impact at the intersection of technology, data, and business transformation. You will help shape the future of a leading financial services firm, working alongside a newly appointed CIO and a refreshed technology leadership team. Your work will enable our organization to deliver exceptional client value, powered by data and innovation.

Ready to lead CIBC Mellon’s technology program transformation?

We invite you to bring your expertise, vision, and collaborative spirit to our team.

Apply today and help us build the future of technology-driven financial services.