Top Benefits
About the role
Summary Under limited supervision, the Customer Service Supervisor oversees the daily planning and tasks of the Customer Service Representatives. This role allocates work and provides feedback to the Customer Service Representatives.
Job Duties
- Monitors and evaluates performance metrics.
- Observes, ask questions, and coaches employees to detect variations and improve quality and productivity measures. Put corrective actions in place.
- Identifies training needs and conducts training on operating procedures and other work guidelines.
- Maintains a high level of communication with internal departments (e.g., Purchasing, Accounts Receivable) and coordinate with Outside Sales, Operations, and division leadership to achieve division goals.
- Create and/or improve department processes in conjunction with other areas. Facilitate change. Utilize lean tools and methodology.
- Provide assistance and guidance to Customer Service Representatives and Account Representatives.
- Facilitate communications on inquiries and orders; expedite orders/quotes; update customers as needed.
- Coordinates approval on pricing levels that deviate from system pricing and RMA/CM requests.
- Ensures Customer Service Representatives follows ISO/quality guidelines and manages daily reporting.
- Provides buy/sell guidance on non-stock inquiries.
- Performs the duties of a Customer Service Representative at times for customer responsiveness.
- Performs other duties as assigned.
Education & Experience Typically requires a bachelor's degree and three (3) to five (5) years of related experience
PHYSICAL DEMANDS Occasionally required to lift and or move up to 25lbs
Company Information Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
About Motion
Motion serves the industrial marketplace with MRO (maintenance, repair, and operation) replacement parts and services through a network of over 550 locations across North America. Customers have access to over 4.6 million parts from Motion's extensive line of authorized brands in Bearings, Mechanical Power Transmission, Electrical and Industrial Automation, Hydraulic and Industrial Hose, Hydraulic and Pneumatic Components, Industrial Supplies, and Material Handling.
Motion Industries' sales people provide the highest levels of technical support in the industry. Currently, more than 1,000 technically trained Sales Representatives make on-site service calls daily to provide solutions for customers' parts and service requirements. In addition, 200 dedicated product specialists and a technical support center supplement Motion's service offerings.
Innovative solutions and efficient processes contribute to Motion Industries' position as a supply chain leader, to assist customers successfully manage their MRO parts transactions from quote through payment – the complete purchasing cycle.
The Company is an industry leader because it focuses on customer needs, empowers its employees, and invests in inventory and process efficiencies that benefit its customers. Motion Industries is your Competitive Advantage.
jobs.genpt.com
Top Benefits
About the role
Summary Under limited supervision, the Customer Service Supervisor oversees the daily planning and tasks of the Customer Service Representatives. This role allocates work and provides feedback to the Customer Service Representatives.
Job Duties
- Monitors and evaluates performance metrics.
- Observes, ask questions, and coaches employees to detect variations and improve quality and productivity measures. Put corrective actions in place.
- Identifies training needs and conducts training on operating procedures and other work guidelines.
- Maintains a high level of communication with internal departments (e.g., Purchasing, Accounts Receivable) and coordinate with Outside Sales, Operations, and division leadership to achieve division goals.
- Create and/or improve department processes in conjunction with other areas. Facilitate change. Utilize lean tools and methodology.
- Provide assistance and guidance to Customer Service Representatives and Account Representatives.
- Facilitate communications on inquiries and orders; expedite orders/quotes; update customers as needed.
- Coordinates approval on pricing levels that deviate from system pricing and RMA/CM requests.
- Ensures Customer Service Representatives follows ISO/quality guidelines and manages daily reporting.
- Provides buy/sell guidance on non-stock inquiries.
- Performs the duties of a Customer Service Representative at times for customer responsiveness.
- Performs other duties as assigned.
Education & Experience Typically requires a bachelor's degree and three (3) to five (5) years of related experience
PHYSICAL DEMANDS Occasionally required to lift and or move up to 25lbs
Company Information Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
About Motion
Motion serves the industrial marketplace with MRO (maintenance, repair, and operation) replacement parts and services through a network of over 550 locations across North America. Customers have access to over 4.6 million parts from Motion's extensive line of authorized brands in Bearings, Mechanical Power Transmission, Electrical and Industrial Automation, Hydraulic and Industrial Hose, Hydraulic and Pneumatic Components, Industrial Supplies, and Material Handling.
Motion Industries' sales people provide the highest levels of technical support in the industry. Currently, more than 1,000 technically trained Sales Representatives make on-site service calls daily to provide solutions for customers' parts and service requirements. In addition, 200 dedicated product specialists and a technical support center supplement Motion's service offerings.
Innovative solutions and efficient processes contribute to Motion Industries' position as a supply chain leader, to assist customers successfully manage their MRO parts transactions from quote through payment – the complete purchasing cycle.
The Company is an industry leader because it focuses on customer needs, empowers its employees, and invests in inventory and process efficiencies that benefit its customers. Motion Industries is your Competitive Advantage.
jobs.genpt.com