Position Description

Security Clearance: Reliability Clearance (active or eligible)

Are you an experienced Project Manager who wants to lead the business transformation workstreams of a large-scale Contact Centre Modernization program?

Working across business and technology teams, you will drive the planning, coordination, and delivery of multiple interdependent initiatives that support future-state operations, workforce transformation, operational readiness, reporting and analytics, and organizational change.

This is a highly visible role requiring exceptional stakeholder management, delivery leadership, and the ability to navigate complex enterprise environments while ensuring successful business outcomes.

Your future duties and responsibilities

Lead the planning and delivery of multiple business transformation workstreams within a large enterprise modernization program. Manage project scope, schedules, budgets, dependencies, risks, and key milestones across cross-functional teams. Partner with business leaders, technology teams, and delivery partners to drive execution and resolve complex issues. Facilitate executive and stakeholder workshops to support planning, decision-making, and alignment. Oversee operational readiness activities to ensure successful adoption of new processes and ways of working. Coordinate delivery across Change Management, Workforce Management, Reporting & Analytics, Agile Enablement, and Operational Readiness teams. Monitor project health through governance, reporting, risk management, and executive communications. Ensure deliverables meet quality standards and align with business objectives. Drive collaboration across multiple stakeholders while maintaining focus on delivery outcomes and organizational priorities.

Required Qualifications To Be Successful In This Role

Bachelor's degree in Business, Project Management, Information Systems, or equivalent experience. 8+ years of project management experience leading complex business transformation or technology modernization initiatives. Proven experience managing multiple cross-functional workstreams in large enterprise environments. Demonstrated success leading projects involving business, operations, and technology stakeholders. Strong experience managing project plans, budgets, risks, dependencies, governance, and executive reporting. Excellent facilitation, communication, and stakeholder management skills.

Preferred Qualifications

Experience supporting Contact Centre Modernization or customer service transformation initiatives. Experience in public sector or other highly regulated environments. Knowledge of Agile, hybrid delivery methodologies, and organizational change management. PMP certification is considered an asset.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $90,000–$140,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.