End Date: October 2, 2025

At CAAT, we’re passionate about what we do. And it shows!

Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

About the Role:

The Manager, Employer Communications, leads the team responsible for developing and executing strategies that deliver clear, targeted communications to participating employers. This role builds trust, engagement, and advocacy by ensuring communications meet the diverse needs of employers across all sectors, sizes, and administrative capacities.

Working in close collaboration with teams across the organization, the Manager leverages research, segmentation, data insights, and industry best practices to create relevant and accessible content for more than 750 current and prospective employers. The goal: enable employers to confidently administer the pension plan, engage their employees, and see themselves as proud CAAT partners.

The ideal candidate brings deep experience in marketing and communications, content strategy, thought leadership, digital content delivery and administrative best practices, with the ability to translate complex information into plain language for diverse audiences.

As The Newest Member of Our Team, You Will:

• Shape and evolve CAAT’s employer communications strategy, integrating segmentation, plain language, and data-driven targeting.
• Align employer communications with broader organizational strategies.
• Serve as a strategic partner and communications advisor to the Employer Services team.
• Lead the creation of plain language, employer-facing resources for all stages of the employer relationship.
• Ensure materials adhere to simplification principles, plain-language standards, accessibility guidelines, and brand standards.
• Expand the use of multi-format content to meet diverse employer needs.
• Act as a key liaison across CAAT to ensure a coordinated, “one CAAT voice” approach.
• Collaborate with subject-matter experts to ensure accuracy, compliance, and required approvals.
• Maintain strong relationships with specific employers and co-develop tailored communications/plans.
• Use data from various tools to segment audiences, personalize communications, and measure effectiveness.
• Partner with Analytics, IT, and Digital Experience teams to enhance communication tools and identify new opportunities.
• Leverage employer feedback and net promoter score results to identify areas for improvement.
• Stay current on industry trends, competitor practices, and employer challenges to proactively adapt strategies.
• Lead multiple cross-department projects, ensuring timely, high-quality delivery.
• Provide coaching, feedback, and guidance to direct reports and project contributors.
• Build team expertise in plain language, accessibility, pension literacy, digital content, and emerging communication technologies.
• Ensure alignment of deliverables, secure subject-matter input, and obtain legal and policy approvals where required.

To Succeed, You Bring

• Minimum 7–10 years of relevant experience in communications, including 3–5 years in a leadership role managing direct reports. 1–3 years’ marketing experience, including email marketing, sales funnel activities, and targeted campaign development.
• Degree in Communications, Business, Marketing, Public Relations; postgraduate diploma/certificate in Corporate Communications is an asset.
• Experience with public- or private-sector organizations that engage multiple stakeholder groups (members/customers, employers, associations, unions).
• Proficiency in digital and social media platforms, client management systems (e.g. Salesforce) and email distribution tools (e.g. Mailchimp).
• Background in financial services or other highly regulated industries preferred.
• Strong issues management skills, particularly for sensitive or confidential communications.
• Strong attention to detail and time management skills with minimal need for oversight.
• Bilingualism is an asset.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.
• A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.
• Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting www.caatpension.ca/careers

Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance.