Job Posting Title

Manager, Technology Quality Documentation

Job Category

IT Management

Language Requirements

English or Bilingual / Anglais ou bilingueIn the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.

Flexible Work Agreement Type

Hybrid / Hybride

Posting End Date

2025-11-10

Job Grade

L1 Zone B

Pay Range

Commensurate with Experience / Selon l’expérience

Job Summary

The Manager, Technology Quality Documentation is responsible for managing a team of Technical Publications Editors/Specialists and Technical Review Specialists in the design, development, review, validation, and production of technical documentation

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

In this role you will:

• Lead the planning, development, and improvement of documentation systems across the Technology organization.
• Ensure alignment with regulatory and international standards (e.g., ICAO, CARs, ISO, RTCA) and liaise with internal and external stakeholders.
• Drive quality initiatives that enhance efficiency, consistency, and compliance across departmental services and products.
• Manage change as documentation practices evolve, supporting adoption across Technology teams.
• Develop governance tools and frameworks that align with corporate policies and support strategic decision-making.
• Collaborate with other business units to design tools and training programs that support documentation and quality excellence.
• Monitor trends, assess risks, and track performance metrics to guide evidence-based improvements.
• Oversee team operations, including budget planning, resource management, and capacity forecasting.
• Foster a positive team culture through coaching, mentorship, and performance development.

What you bring:

• Post-secondary education in a related discipline.
• Minimum 5 years’ experience in documentation/publication.
• Experience gained through working in an ANS environment.
• Experience in UI/UX.
• Demonstrated experience in managing a team, including related financial and human resources.
• Managing large projects.
• Experience in project management.
• Knowledge of quality management systems and standards.
• In-depth knowledge of technology processes, policies, and procedures.
• Knowledge of SharePoint Online, PowerBI, and other business tools.
• Knowledge of change management, strategic planning, project management, budgeting and compliance management principles and practices.
• In-depth knowledge of technical writing and publication practices.
• Knowledge of principles of layout and design in order to develop a wide range of published materials.

How others describe you:

• Excellent written and verbal communication skills (written/verbal). Strong presentation skills with the ability to tailor messaging to diverse audiences including senior management and executive leaders.
• Ability to collaborate on and execute a vision and strategy for Technology Quality group, aligning it with the organization's goals.
• Ability to lead and motivate a team of represented employees, delegate responsibilities, oversee project milestones, prioritize tasks, and promote company values.
• Business acumen with the ability to negotiate guidelines, policies, and procedures and get consensus at all levels.
• Ability to manage, organize, and oversee multiple projects simultaneously, ensuring they are meeting their time, budget and scope objectives and desired quality standards.
• Strong influencing and facilitation skills with the ability to interface with key stakeholders and senior management and build sustainable relationships.
• Ability to think strategically and lead change initiatives as well as innovation. Strong analytic and decision-making skills, with a proven ability to provide well thought out recommendations and advice.
• Ability to perform trend analysis and use that information to inform Technology strategy
• Excellent technical writing skills.
• Functions well within tight deadlines and competing priorities.

Working Conditions:

• Office environment working among peers and colleagues.
• Process and detail-oriented position requiring prolonged periods of increased focus.
• Frequent attendance of meetings, both in person and virtually.
• Travel will be infrequent.
• This position is a hybrid position with a minimum – 3 days per week on site.

Behaviour Statement:

• All employees of NAV CANADA are expected to demonstrate behaviours aligned with company’s Code of Business Conduct, values, safety and objectives. This includes adherence to any safety policies, standards, and procedures corresponding to job responsibilities and duties.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.