Who you are

• Deep Systems Expertise: 8–10+ years of experience in systems, infrastructure, or backend engineering, with a track record of building and operating distributed systems at scale. You have a deep understanding of reliability, scalability, and performance in complex, production-grade environments
• Reliability Engineering Mindset: Proven experience defining and delivering reliability outcomes through SLOs, SLIs, error budgets, and mature observability practices. You approach reliability as an engineering discipline, not an afterthought
• Automation-First Philosophy: Strong background in infrastructure-as-code, scripting, and automation (e.g., Terraform, Python, Go, or similar). You believe in eliminating manual toil and codifying operational excellence into reusable tools and systems
• Incident Management Mastery: Experienced in detecting, diagnosing, and mitigating production incidents in high-availability systems. You drive blameless postmortems and translate lessons learned into sustainable reliability improvements
• Collaboration & Influence: Exceptional communication and stakeholder management skills. You’re adept at aligning diverse teams, advocating for reliability practices, and influencing without authority, raising the operational bar across engineering
• Technical Leadership & Mentorship: Demonstrated ability to mentor engineers, set technical standards, and scale your impact through influence. You thrive on enabling others and shaping a reliability-first culture across the organization
• Comfort with Ambiguity: Thrives in dynamic, fast-moving environments. You excel at navigating uncertainty, setting direction where none exists, and iterating quickly toward meaningful impact
• Experience with Elixir, Phoenix, Ruby, or Rails
• Hands-on experience identifying and improving database performance

What the job involves

• We’re hiring a Staff Site Reliability Engineer to shape the foundation of Site Reliability Engineering at Boulevard
• Here you will not just build infrastructure or tooling, but improve systems at scale, influence reliability across engineering, and drive a reliability strategy. You’ll help teams establish SLOs and build repeatable practices for how teams observe, debug, and improve their services
• Reporting to the Director of Cloud & Reliability, this hands-on technical leadership role will uplevel reliability practices and build resilient approaches. You’ll help teams adopt best practices, define what “good” looks like, and partner with teams to get there
• Reliable Infrastructure - a foundation of stability, and security
• Developer Productivity - empowering builders to do the right things
• Clear ownership - accountability aligned with ownership. Collaboration, not silos
• Long-term Focus - we engineer for tomorrow
• Golden Paths to Production: Establish and evolve paved paths that make production-readiness the default for every service at Boulevard. Build shared tooling, templates, and deployment workflows that encode best practices for observability, testing, and resilience
• Shared Systems & Production Tooling: Develop core libraries, shared services, and self-service tooling that improve reliability, resilience, and developer efficiency
• Reliability & Fault Tolerance Improvements: Lead initiatives that make the platform more robust, fault-tolerant, and self-healing
• Observability & Operational Insight: Enhance Boulevard’s observability stack to turn data into action and insight into reliability. Expand metrics, logging, and tracing coverage across critical systems, ensuring full visibility into production health
• Platform Performance Optimization: Drive continuous improvement in system and application performance, ensuring services remain fast, reliable, and cost-efficient. Use observability data to identify bottlenecks and improve service efficiency across compute, network, and storage layers
• Define Boulevard’s Reliability Strategy: Lead the development and evolution of our reliability vision, establishing SLOs, SLIs, and error budgets that balance reliability, performance, and delivery speed. Partner with engineering and product teams to embed reliability as a measurable, shared responsibility
• Architect and Scale Resilient Systems: Partner with engineering teams to design, build, and operate scalable, fault-tolerant, and secure distributed systems that power Boulevard’s continued growth and customer trust
• Develop Production Tooling and Shared Systems: Create and maintain production-grade tooling, shared libraries, and services that improve system resilience and developer productivity. Build the foundations that make our platform more robust, and make reliability the default for every service
• Drive Observability and Operational Excellence: Elevate our observability stack, enhancing metrics, logging, tracing, and alerting to enable actionable insights, faster incident resolution, and proactive reliability improvements. Leverage this data to prioritize and remediate performance bottlenecks
• Automate Everything: Champion automation to eliminate manual toil, streamline operational workflows, and build self-service tooling that empowers developers and embeds reliability into daily development practices. You can navigate the tradeoffs between toil and automation
• Mentor and Influence Across Engineering: Act as a technical leader and mentor, guiding engineers in scalable system design, capacity planning, and operational excellence to help foster a culture where reliability is everyone’s responsibility

Benefits

• Premier Health Benefits - 100% coverage plan options from Blue Shield of CA, Beam, and VSP
• Flexible Vacation & PTO
• Quarterly Bonus - Get rewarded when we reach our revenue targets
• 401k Match
• Boulevard Bucks - Get $200 to experience a Boulevard partner or self-care provider every quarter
• $250 upon signing and $75 monthly for your home workspace
• Fully Remote