Company Description FogSafe is an innovative anti-intrusion fog security system designed to transform theft prevention and safety. Instead of relying solely on traditional alarms, FogSafe deploys a safe, dense fog that quickly fills protected areas when a threat is detected. Within seconds, visibility is reduced to near zero, disorienting intruders and compelling them to leave before they can cause harm or take assets. This approach provides businesses and property owners with a proactive, highly effective layer of protection. FogSafe continues to grow as a trusted solution for organizations that prioritize security, deterrence, and rapid incident response. Role Description The Account Manager role at FogSafe is a full-time, remote position focused on building and maintaining strong relationships with customers and partners. On a day-to-day basis, the Account Manager will serve as the primary point of contact for assigned accounts, oversee onboarding, and ensure customers understand and effectively use FogSafe solutions. Responsibilities include conducting regular check-ins, identifying opportunities for expansion or upgrades, coordinating with technical and support teams to resolve issues, and monitoring account performance and satisfaction. The role also involves preparing proposals, managing renewals, and supporting sales initiatives by gathering feedback, understanding client needs, and recommending appropriate services. The Account Manager is expected to maintain accurate records in CRM tools, collaborate cross-functionally, and contribute to continuous improvement of customer experience.

Qualifications

Strong account management and customer relationship skills, including experience handling multiple client portfolios and driving retention and growth. Background in B2B sales or customer success, preferably within security systems, technology, or related industries. Excellent communication and presentation abilities, with skill in explaining technical concepts in clear, accessible language. Solid organizational and time-management skills, with the ability to prioritize tasks and work independently in a remote environment. Comfort with CRM and productivity tools, and the ability to analyze account data to identify trends and opportunities. Collaborative mindset, with experience working closely with sales, technical, and support teams to deliver a high-quality customer experience. Problem-solving and negotiation skills, with a focus on finding practical solutions and balancing customer needs with business goals. Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience. Prior experience in security, safety, or physical protection solutions is a plus.