Description

Vena Solutions is looking for a passionate Senior Instructional Designer to join our Customer Training team. The ideal candidate will create and maintain eLearning of Vena’s technical product training content to drive the success of our clients through promoting product mastery. This role will work in partnership with the team’s Training Specialists and other Subject Matter Experts (SMEs) to be responsible for the on-going design, development, and maintenance of current and future training programs for Vena Customers, Partners and the extended finance community. This role will also play an extensive role in identifying ways, from a process improvement perspective, to support scale and growth, while ensuring an outstanding customer experience

Key Responsibilities

• Design, develop and maintain best-in-class learner-centric eLearning content on the Vena Solutions product using best practices in instructional design and incorporating relevant business and process context to promote product mastery.

• Work cross-functionally with key stakeholders and SMEs from other teams to assess learning needs and advise and create appropriate learning solutions for the customer learning journey that supports Customer Training KPIs and our content roadmap.

• Provide coaching and guidance to instructional designers in effectively utilizing the ADDIE framework, and leveraging industry and functional best practices, to enhance learner engagement and improve retention.

• Assess and propose solutions to streamline and accelerate the eLearning development/production processes while ensuring the learner experience stays intact.

• Collaborate with Product Management and Principal Instructional Designers to execute training solutions on new features within the agile development cycles of R&D.

• In partnership with the Manager, Customer Training and/or Learning Management System (LMS) Administrator, evaluate the impact, usage and effectiveness of learning content and implement feedback to drive improvements against Customer Training KPIs.

• Ensure ongoing usability of Vena Academy (our LMS) by working with the LMS Administrator to upload, troubleshoot and complete user acceptance testing of online courses and course assessments.

• Collaborate with the Training Specialists to create and maintain a consistent learning path for Vena Customers, including advising on instructional design best practices that align with live training delivery, blended Vena Certification programs and/or customer summits.

• Stay up to date with Vena product, industry and technological advancements that influence the ways finance professionals interact within the Vena Ecosystem.

• Work with the Manager, Customer Training to review and advise on tech stack for instructional development.

• Other task/activities as assigned.

Skills, Knowledge & Expertise

• 5+ years of experience as an Instructional Designer demonstrating skills in creating engaging digital content while applying instructional design best practices.
• Understanding and application of key design concepts such as ADDIE (Analyzing, Designing, Developing, Implementing, and Evaluating), Universal Design for Learning (UDL) and Accessibility standards within eLearning content.
• Excellent written/verbal communication skills with the ability to convey complex technology in a clear, concise and effective manner for a wide range of audiences.
• Highly proficient with Instructional Design technology such as video editing suites (Camtasia), graphic design (Adobe), Articulate RISE & MS Office. · Strong organizational skills and ability to manage multiple projects while meeting project deadlines.
• Demonstrates exceptional precision in creating, reviewing and editing instructional content.
• Working knowledge of LMS systems partnered with an understanding of UI/UX design within the delivery and publication of learning content.
• Ability to provide coaching to a team of Instructional Designers.

Preferred Qualifications

• Experience presenting in both live and recorded setting, as applicable.

• Experience in financial services or software-as-a-service (SaaS) industry. Educational Requirements (Optional)

• Degree or diploma in Instructional Design, Adult Education, Curriculum Development, or relevant experience in a similar role or field.

About Vena Solutions

At Vena, we’re reimagining how businesses plan and grow: powered by data, collaboration, and innovation

Headquartered in Toronto with a global reach, we help finance teams work smarter using the tools they already love (yes, we’re talking about Excel!). Trusted by over 1,800 organizations and 150,000+ users every day, Vena Solutions brings clarity to complexity.

We're a people led company that leads with our CORE values (Customer Trust, One Team, Respect & Authenticity and Execution Excellence) and are driven by our mission

We’re growing fast, thinking big, and having fun along the way. The future of finance is being built here, and we’d love for you to be part of it

We offer competitive and comprehensive total rewards packages that we review yearly to stay ahead of the market! Transparency is key, we keep you in the loop on how we design our comp programs. Build your future with our Employee Stock Option Program, Retirement Savings, Support & 401k Matching Programs.

Level up your skills with Vena! We support your journey with education subsidies, professional development programs, and learning opportunities to help you grow your career and reach your goals. Your future is bright and we’re here to invest in it!

Your well-being = our priority! Great health & dental plans, wellness sessions (virtual & in-person), Employee Assistance Program (EAP), and a free Headspace subscription to support your mental health.

Vena is everywhere you are! With offices in Toronto, London, and Indore, as well as team members across the United States, EMEA and beyond, we're a truly global company. Collaborate with colleagues around the world and bring diverse ideas to life: no passport required!

Recharge with generous leave options - perfect for vacation, wellness, personal time, parental support, volunteering, and more.

We embrace a flexible culture that supports different ways of working, depending on the role and location. While some of our teams enjoy hybrid arrangements, others thrive in-office or remotely. With modern workspaces in Toronto, Indore, and London, we offer inspiring environments when you need them - and the freedom to work in ways that work best for you and your team.

At Vena, we don’t just keep up, we're leading the way!

We empower team members at every level to actively explore AI best practices, identify meaningful opportunities to apply AI in their work, and champion innovative solutions that drive impact.

By fostering a culture of curiosity, innovation, and responsible use, we’re building a future where AI enhances how we work, think, and lead. From automating workflows to enhancing insights, AI is woven into everything we do.

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