Top Benefits
Unlimited vacation policy
Full coverage medical, dental, vision, life, and AD&D insurance
About the role
Who you are
- Fluency in SQL — you can confidently write, optimize, and debug complex queries
- Experience providing technical support for a SaaS or data product
- Familiarity with APIs, data connectors, and ETL tools
- Comfort with scripting or automation in Python, Bash, or similar languages
- Strong understanding of Linux environments and command-line tools
- Excellent communication and documentation skills — you can explain complex concepts simply
- A proactive, empathetic approach to customer relationships
- The ability to work independently and take full ownership of issues from report to resolution
- Experience with data warehouses (Snowflake, BigQuery, Redshift) or BI tools
- Exposure to infrastructure-as-code tools (Terraform, Ansible, etc.)
- Experience in debugging API or integration issues across cloud environments
- Familiarity with data modeling or transformation frameworks (dbt, Airbyte, etc.)
- Experience with message queues and event buses (Google Pubsub, Kafka etc)
What the job involves
- We serve 2 groups of customers today with the same data but different platform. Analysts who need to answer data questions about the blockchain (think BI) and Engineers who need highly reliable data queryable in near realtime (think Application backends)
- Our customers include the biggest institutions Visa, Stripe, Grayscale and also the biggest crypto companies such as Phantom, Uniswap. Allium is one of the unique companies in the industry that bridge blockchain and non blockchain worlds
- Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations and other Allium Integrations (e.g. kafka)
- Help customers diagnose problems in their data sources (Snowflake, BigQuery, Postgres, etc.) and optimize performance
- Collaborate with engineering to investigate bugs, identify patterns, and ship fixes
- Develop internal tools and scripts to automate troubleshooting and improve customer response times
- Write clear documentation and knowledge base articles for customers and internal teams
- Partner with the GTM and product teams to translate customer pain points into actionable insights
- Participate in daily syncs to discuss ongoing issues, progress, and improvements
The application process
- All applicants have to answer this pop quiz: "What is an Allium? What is your favorite Allium?". Bonus points for the right pronunciation
Benefits
- An accelerated growth trajectory - you will have a lot of ownership and control over the data infrastructure we are building. You will own projects end to end, that will directly impact our customers
- Tackling interesting problems - we are ingesting and organizing all of blockchain data, providing our users near real-time enriched data, while also providing years of historical data. We have a host of exciting scalability and data problems that you can dig your hands into
- Front row seat to building an early-stage fast growing web3 startup - if you ever wanted to start your company one day, learn how to do it by being part of one
- Unlimited vacation policy - we need you at your best at all times. When you are off, be fully off and rest. When you are on, let’s get stuff done
- Medical, Dental, Vision, Life and AD&D insurance - 100% coverage for Anthem Gold plans, 80% for dependents
Top Benefits
Unlimited vacation policy
Full coverage medical, dental, vision, life, and AD&D insurance
About the role
Who you are
- Fluency in SQL — you can confidently write, optimize, and debug complex queries
- Experience providing technical support for a SaaS or data product
- Familiarity with APIs, data connectors, and ETL tools
- Comfort with scripting or automation in Python, Bash, or similar languages
- Strong understanding of Linux environments and command-line tools
- Excellent communication and documentation skills — you can explain complex concepts simply
- A proactive, empathetic approach to customer relationships
- The ability to work independently and take full ownership of issues from report to resolution
- Experience with data warehouses (Snowflake, BigQuery, Redshift) or BI tools
- Exposure to infrastructure-as-code tools (Terraform, Ansible, etc.)
- Experience in debugging API or integration issues across cloud environments
- Familiarity with data modeling or transformation frameworks (dbt, Airbyte, etc.)
- Experience with message queues and event buses (Google Pubsub, Kafka etc)
What the job involves
- We serve 2 groups of customers today with the same data but different platform. Analysts who need to answer data questions about the blockchain (think BI) and Engineers who need highly reliable data queryable in near realtime (think Application backends)
- Our customers include the biggest institutions Visa, Stripe, Grayscale and also the biggest crypto companies such as Phantom, Uniswap. Allium is one of the unique companies in the industry that bridge blockchain and non blockchain worlds
- Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations and other Allium Integrations (e.g. kafka)
- Help customers diagnose problems in their data sources (Snowflake, BigQuery, Postgres, etc.) and optimize performance
- Collaborate with engineering to investigate bugs, identify patterns, and ship fixes
- Develop internal tools and scripts to automate troubleshooting and improve customer response times
- Write clear documentation and knowledge base articles for customers and internal teams
- Partner with the GTM and product teams to translate customer pain points into actionable insights
- Participate in daily syncs to discuss ongoing issues, progress, and improvements
The application process
- All applicants have to answer this pop quiz: "What is an Allium? What is your favorite Allium?". Bonus points for the right pronunciation
Benefits
- An accelerated growth trajectory - you will have a lot of ownership and control over the data infrastructure we are building. You will own projects end to end, that will directly impact our customers
- Tackling interesting problems - we are ingesting and organizing all of blockchain data, providing our users near real-time enriched data, while also providing years of historical data. We have a host of exciting scalability and data problems that you can dig your hands into
- Front row seat to building an early-stage fast growing web3 startup - if you ever wanted to start your company one day, learn how to do it by being part of one
- Unlimited vacation policy - we need you at your best at all times. When you are off, be fully off and rest. When you are on, let’s get stuff done
- Medical, Dental, Vision, Life and AD&D insurance - 100% coverage for Anthem Gold plans, 80% for dependents