Manulife Group Benefits is a leading provider of employee group benefits for more than 13,000 organizations across Canada. With regional offices across Canada, we offer a range of comprehensive benefit plans including health and dental care, emergency travel assistance, disability, group life insurance, and accidental death coverage.

The Montreal Operations, Wellness, Disability and Life department is looking for a professional leader with strong customer service skills to join their team as a Disability Specialist. Reporting to the Associate manager, Wellness, Disability and Life Insurance, the Disability specialist will be required to support a team of Disability Case Managers. This includes the support and application of effective disability management practices and procedures towards concrete results. Specifically, the Disability specialist is responsible for ongoing support, development and coaching of Case Managers, claim reviews, client relations and customer service.

Position Responsibilities:

• Elaborate and apply strategic case management plans while taking into account subjective data
• Provide optimum levels of leadership, encouragement, mentoring, and technical and customer service support to case managers and the operation as a whole
• Provide coaching and training to employees
• Effectively support claims managers with complex files and various projects
• Reinforce client relationships; participate in client meetings when needed
• Contribute to continuous improvement by sharing quality assurance results and identifying strengths and opportunities.

Required Qualifications:

• University degree in a relevant discipline
• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• Excellent knowledge of disability management products
• Experience in disability case management with outstanding leadership skills
• Experience in coaching, mentoring, technical training, and/or developing people
• Excellent computer skills (Word, Excel, PowerPoint, Outlook).

Preferred Qualifications:

• Demonstrated ability for strategic, creative and innovative case management plan
• Ability to effectively manage changing work volumes in a dynamic and fast paced setting
• Ability to adapt, manage multiple priorities, and work efficiently under pressure or with tight deadlines
• Outstanding verbal and written communication skills, in French and English
• Excellent analytical and problem-solving skills, in a client-centric environment
• Demonstrated ability to work collaboratively with their colleagues, in a team environment

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com .

Referenced Salary Location

CAN, Quebec - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$59,700.00 CAD - $99,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .