Top Benefits
About the role
Job Description
What is the opportunity?
This position is responsible for managing all GSI administration including new cases and additional enrolments in the Client Acquisition and Service Division at RBC Insurance. This includes coordinating the activities of the internal and external business partners to create a controlled environment for processing GSI applications and questions. All requests should be handled with high priority to ensure fast and effective turnaround time ensuring a seamless delivery of the GSI experience. Committed to embrace Client First values and goals, deepen client relationships, become innovative, and be accountable for performance metrics. Demonstrate collaborative relationships with all clients and service partners, and a great level of skill and knowledge in the job. Make significant contributions to the overall success of team goals and objectives.
What will you do?
- Manage and coordinate all requirements of the new business process from application submission through to settlement. Communicate regularly with clients, producers and internal partners. Support the development of an organization focused on high quality risk assessment, by ensuring applications are set up appropriately. Responsible for handling high or variable volumes of business, by setting priorities and monitoring workload constantly.
- Provide education and training to plan administrators and producers on application completion, product information and plan design.
- Establish and build relationships with producers, plan administrators and all clients (internal and external partners). Accountable to push business through to placement, including following up on all outstanding items or placing requirements.
- Work closely with internal partners to provide seamless service (New Business, Underwriting, Client Services, and Regional Office Staff).
- Ensuring delivery of a superior client experience & achieving levels of client satisfaction that contribute positively to persistency and reputation in the market place. Provide responsive telephone and e-mail service while handling inquiries from internal and external partners
- Partake in ensuring guidelines and process documents are up to date. Make recommendations for improving processes
What will you need to succeed?
Must have:
- Proficiency in Microsoft Outlook, WORD and EXCEL
- Excellent time management and organizational skills with ability to multi-task
- Teamwork, collaboration and co-operation
- Listening, understanding and responding
- Experience in a high volume/high intensity customer service environment
- Ability to work independently and as part of a team
- Multi-task and detail oriented
Nice to have:
- Fluent in both English and French, written and spoken
- 2 years of insurance experience in brokerage channel and distribution channels
- Living Benefits portfolio product knowledge
- Strong analytical and complex problem resolution abilities
- Adaptability to changes in processes and procedures
- Client focused
What's in it for you?
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options
- Sophisticated RBCI software tools to boost your productivity
RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.
Job Skills
Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
Mississauga
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
INSURANCE
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-29
Application Deadline:
2025-10-11
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
What is the opportunity?
This position is responsible for managing all GSI administration including new cases and additional enrolments in the Client Acquisition and Service Division at RBC Insurance. This includes coordinating the activities of the internal and external business partners to create a controlled environment for processing GSI applications and questions. All requests should be handled with high priority to ensure fast and effective turnaround time ensuring a seamless delivery of the GSI experience. Committed to embrace Client First values and goals, deepen client relationships, become innovative, and be accountable for performance metrics. Demonstrate collaborative relationships with all clients and service partners, and a great level of skill and knowledge in the job. Make significant contributions to the overall success of team goals and objectives.
What will you do?
- Manage and coordinate all requirements of the new business process from application submission through to settlement. Communicate regularly with clients, producers and internal partners. Support the development of an organization focused on high quality risk assessment, by ensuring applications are set up appropriately. Responsible for handling high or variable volumes of business, by setting priorities and monitoring workload constantly.
- Provide education and training to plan administrators and producers on application completion, product information and plan design.
- Establish and build relationships with producers, plan administrators and all clients (internal and external partners). Accountable to push business through to placement, including following up on all outstanding items or placing requirements.
- Work closely with internal partners to provide seamless service (New Business, Underwriting, Client Services, and Regional Office Staff).
- Ensuring delivery of a superior client experience & achieving levels of client satisfaction that contribute positively to persistency and reputation in the market place. Provide responsive telephone and e-mail service while handling inquiries from internal and external partners
- Partake in ensuring guidelines and process documents are up to date. Make recommendations for improving processes
What will you need to succeed?
Must have:
- Proficiency in Microsoft Outlook, WORD and EXCEL
- Excellent time management and organizational skills with ability to multi-task
- Teamwork, collaboration and co-operation
- Listening, understanding and responding
- Experience in a high volume/high intensity customer service environment
- Ability to work independently and as part of a team
- Multi-task and detail oriented
Nice to have:
- Fluent in both English and French, written and spoken
- 2 years of insurance experience in brokerage channel and distribution channels
- Living Benefits portfolio product knowledge
- Strong analytical and complex problem resolution abilities
- Adaptability to changes in processes and procedures
- Client focused
What's in it for you?
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options
- Sophisticated RBCI software tools to boost your productivity
RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.
Job Skills
Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
Mississauga
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
INSURANCE
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-29
Application Deadline:
2025-10-11
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.