Join Our Team Cayuga Displays is looking for a highly organized, customer-focused Project Manager to join our growing team. This is an exciting opportunity for someone who thrives in a fast-paced manufacturing environment and enjoys coordinating projects from start to finish. Reporting to the Sales Operations Manager, you'll oversee customer projects from order intake through production, delivery, and post-sale support while ensuring exceptional customer service and on-time project execution. You'll work closely with Sales, Production, Procurement, Engineering, and customers to keep projects moving efficiently and accurately. If you're a strong communicator who enjoys solving problems, managing multiple priorities, and building lasting customer relationships, we'd love to hear from you. This posting reflects a current hiring need for our client. We use AI-assisted tools to help review resumes and identify potential candidate matches, however all hiring decisions are made by our team and the client directly. What You'll Do As a Project Manager, you'll be responsible for ensuring customer projects are delivered accurately, on time, and to the highest quality standards. Responsibilities include: Manage customer projects from order confirmation through production, delivery, and completion. Confirm project scope, specifications, timelines, and customer requirements. Ensure project information is complete, accurate, and properly documented before production begins. Serve as the primary point of contact for assigned customers and key accounts. Manage project approvals, confirmations, customer sign-offs, and change requests. Communicate project status, timelines, shipping details, and any schedule changes to customers. Respond to customer inquiries and provide timely project updates. Participate in production scheduling meetings and coordinate project priorities with Production. Work closely with Procurement to manage specialty materials and long-lead components. Collaborate with Sales to confirm product specifications and customer expectations. Provide Engineering with the information required for drawings, specifications, and order releases. Monitor project progress and proactively identify and resolve scheduling conflicts or workflow bottlenecks. Coordinate outsourced work and external vendor timelines. Contribute ideas for improving project workflows and operational efficiency. Participate in cross-functional meetings and support ongoing operational planning. Perform other related duties as assigned. What We're Looking For Qualifications Post-secondary education in Business, Project Management, Operations, or a related field is preferred. Experience in Project Coordination or Project Management, preferably within a manufacturing or production environment. Experience working with ERP systems. Proficient in Microsoft 365, including Word, Excel, and Outlook. Eligible to work in Canada. Skills & Competencies We're looking for someone who has: Strong organizational and time management skills Customer-focused with strong relationship management skills. High attention to detail and accuracy in data entry, quotations, and documentation Excellent written and verbal communication skills Strong customer service abilities Ability to multitask and manage competing priorities in a fast-paced environment Strong problem-solving and analytical thinking skills Ability to work collaboratively with cross-functional teams Proactive, adaptable, and able to work with minimal supervision Why Join Cayuga Displays? Stable, full-time employment Supportive and collaborative team environment Opportunity to work closely with both sales and manufacturing operations Ongoing learning, professional development, and career growth opportunities A company that values teamwork, communication, and continuous improvement