Reporting to the National Account Manager, the Account Manager – LCL, is responsible for managing and growing key customer relationships with Fortinos overall business and Loblaw Companies Limited (LCL) banners Valentine’s business while executing on internal and external customer KPI’s, including managing national sales priorities, profitability, forecasting accuracy and trade investment performance. Responsibilities

• Build and maintain strong relationships with customer category and merchandising teams
• Develop and execute annual customer business plans to achieve sales, share, and distribution targets
• Support national business priorities across Loblaw Companies Limited core banners
• Analyze item-level sales and market data to identify risks and growth opportunities
• Own the full Valentine’s season planning cycle for LCL, including forecasting, assortments, display strategy, and innovation sell-in
• Support demand planning accuracy through forecast updates and performance tracking
• Manage customer trade spend budgets including planning, tracking and reconciliation
• Complete deduction management and ensure accurate financial reporting
• Collaborate with Sales Strategy, Category Management and Analytics teams to support selling initiatives
• Maintain accurate system inputs and ensure data integrity across forecasting and trade management platforms
• Manage multiple priorities and timelines while responding to fast-paced customer requests

Qualifications

• Post-secondary diploma or university degree in Business or a related field
• 3–5 years of CPG account management or customer-facing sales experience (preferably with LCL or major grocery retailers)
• Excellent communication, presentation, and relationship‑building skills
• Intermediate to advanced Microsoft Excel skills including data analysis and reporting
• Experience working with enterprise sales, forecasting and trade management systems
• Strong analytical skills with the ability to interpret sales and point of sale performance data
• Solid understanding of trade investment management and sales financial fundamentals
• Ability to manage complexity across multiple stakeholders and timelines

Why Lindt Canada? Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market. Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results. We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization. We are recognized as a Great Place to Work so come and grow your career with us, it’s a pretty sweet deal. To learn more about our winning culture, visit https://careers.lindtcanada.ca and or follow us on LinkedIn

Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.

Rewards Package The standard hiring range for this role is $79K-$98K CAD per annum with a 15% performance-based bonus. The final agreement upon salary may vary based on market location and factors such as job-related knowledge, skills and experience.

We Offer a Competitive Rewards Package For Our Employees As Well As a Growth-oriented Work Environment. This Includes Not Only The Opportunity To Sample Our Premium Chocolate Products But The Following

• Health and Dental Plan
• Retirement Savings Plan
• Employee Assistance Program
• Corporate Gym Discount Rates
• Wellness Program
• Chocolate!

We thank all those who have applied, however, only selected candidates will be contacted.

Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.

This position will involve the use of AI tools to help screen, assess, or select applicants. This posting is for an existing position.

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