Job Posting Description

This role will be responsible for supporting communications strategies that articulate the strategic objectives of the business externally to protect and enhance our reputation with media, advisors, and other audiences, and internally to connect colleagues to our overarching Group Benefit objectives.

In the execution of their responsibilities, this individual will work closely with other members of the Canada Segment communications team (Individual Insurance, Manulife Bank, Affinity), as well as Communications Global Practice Areas (media relations, events, thought leadership, issues management, content) to drive initiatives forward and ensure continuous improvement of our work.

This means the successful candidate will dedicate 75% of working time on their key business line (Group Benefits), while the remaining 25% will be spent on other responsibilities and supporting various team initiatives, ensuring a well-rounded contribution to the overall success of the team.

Position Responsibilities :

• Support the development and implementation of communications plans, bringing them to life through innovative programs and tactics, and consistently measuring to ensure we’re hitting the mark.
• Help drive comprehensive internal and external communications support for the Group Benefits business to effectively engage and inform the press and employees.
• Build strategic partnerships with key Canada Segment and global business partners to capture and share relevant information that ensures colleagues are connected to our global mission, understand our strategy and the role they play in it, take pride in the products and services we offer, and are engaged in our award-winning culture.
• Collaborate with Canada Segment and global communications colleagues to ensure consistent messaging, positioning, and language.
• Help oversee and manage the development and maintenance of internal communication channels, such as intranet, executive messages and newsletters, and town hall meetings.
• Help monitor and measure the effectiveness of communication initiatives and adjust strategies as needed to drive engagement and understanding.

Required Qualifications:

• 6+ years of relevant work experience gained in external and internal communications at a publicly traded company, preferably in the financial services industry.
• Insurance industry experience is a plus.
• Experience across multiple communications disciplines (e.g. strategy communication, transformation messaging, engagement, people, culture, brand, issues management, and storytelling).
• Experience working across complex stakeholders and initiatives in a global matrix environment.
• Self-directed, resourceful, and proactive, as well as creative, curious, and open to innovative ideas and approaches.
• Exceptional organization and project management skills, with the ability to juggle multiple projects and competing priorities, yet still meet tight deadlines.
• Handle confidential information with professionalism.
• Team player and willingness to help where needed across the team and across functions.
• Work through complex issues with a sense of ownership, drive, and urgency. Ability to think big yet dig into the finer details.

Preferred Qualifications:

• Bachelor's degree in communications, marketing, English, journalism, or related field.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,250.00 CAD - $155,250.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.