Business Process Owner
Top Benefits
About the role
Your Role
- Define and drive the strategic vision of business capabilities and related processes, considering industry best practices, customer needs, and the Bank's objectives.
- Rethink business roles in a transformation context, promoting smooth change management aligned with strategic priorities.
- Manage the risks and impacts of initiatives and changes on end-to-end processes, stakeholders, and key performance indicators (KPIs).
- Create and monitor relevant KPIs to measure and effectively communicate the performance of business processes.
- Ensure seamless integration of initiatives and changes affecting the processes under your governance, adopting a global and cross‑functional vision.
- Establish strong partnerships with stakeholders, acting as a mobilizer and facilitator to achieve common goals.
- Analyze the impact of incidents on customers and propose effective solutions to proactively address issues.
Your Team
This key position, reporting to the Senior Director – Card Lifecycle, will allow you to play a strategic role and have a concrete impact on our business capabilities and customer experience.
Requirements
- Ability to mobilize, influence, and unite partners around common goals.
- Proven ability in analysis and synthesis to solve complex problems.
- Ability to navigate effectively in a multitasking and constantly evolving environment.
- Passion for improving the customer and employee experience.
- Solid experience in managing and optimizing processes or customer journeys.
- Knowledge in the card domain, an asset
Languages
English, French
Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.
Skills
- Artificial Intelligence
- Diversity & Inclusion
- Teamwork
- Cybersecurity
- Empathy
- Initiative
- Learning Agility
- Resiliency
Your benefits
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
About National Bank of Canada
At National Bank, we believe in the potential of each individual, and that even the smallest gestures can make a big difference. When we help others accomplish their projects, we help empower them and the community at large.
We try to make a difference through innovation, but above all, by putting people first. By taking the time to listen and letting our actions speak for themselves. By remaining bold and passionate. By developing lasting relationships as partners and allies.
Together we can achieve great things and create a positive impact.
Want to learn more about us?
For advice on your personal finances, visit: nbc.ca/advice For advice on your business, visit: nbc.ca/business For career opportunities, visit: jobs.nbc.ca For all the latest news, visit: nbc.ca/news
By clicking "Follow" above, you may receive communications from National Bank, either in your LinkedIn inbox or by other means via LinkedIn, about products and services that could interest you. Learn more at: www.nbc.ca/socialnetworks.
Business Process Owner
Top Benefits
About the role
Your Role
- Define and drive the strategic vision of business capabilities and related processes, considering industry best practices, customer needs, and the Bank's objectives.
- Rethink business roles in a transformation context, promoting smooth change management aligned with strategic priorities.
- Manage the risks and impacts of initiatives and changes on end-to-end processes, stakeholders, and key performance indicators (KPIs).
- Create and monitor relevant KPIs to measure and effectively communicate the performance of business processes.
- Ensure seamless integration of initiatives and changes affecting the processes under your governance, adopting a global and cross‑functional vision.
- Establish strong partnerships with stakeholders, acting as a mobilizer and facilitator to achieve common goals.
- Analyze the impact of incidents on customers and propose effective solutions to proactively address issues.
Your Team
This key position, reporting to the Senior Director – Card Lifecycle, will allow you to play a strategic role and have a concrete impact on our business capabilities and customer experience.
Requirements
- Ability to mobilize, influence, and unite partners around common goals.
- Proven ability in analysis and synthesis to solve complex problems.
- Ability to navigate effectively in a multitasking and constantly evolving environment.
- Passion for improving the customer and employee experience.
- Solid experience in managing and optimizing processes or customer journeys.
- Knowledge in the card domain, an asset
Languages
English, French
Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.
Skills
- Artificial Intelligence
- Diversity & Inclusion
- Teamwork
- Cybersecurity
- Empathy
- Initiative
- Learning Agility
- Resiliency
Your benefits
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
About National Bank of Canada
At National Bank, we believe in the potential of each individual, and that even the smallest gestures can make a big difference. When we help others accomplish their projects, we help empower them and the community at large.
We try to make a difference through innovation, but above all, by putting people first. By taking the time to listen and letting our actions speak for themselves. By remaining bold and passionate. By developing lasting relationships as partners and allies.
Together we can achieve great things and create a positive impact.
Want to learn more about us?
For advice on your personal finances, visit: nbc.ca/advice For advice on your business, visit: nbc.ca/business For career opportunities, visit: jobs.nbc.ca For all the latest news, visit: nbc.ca/news
By clicking "Follow" above, you may receive communications from National Bank, either in your LinkedIn inbox or by other means via LinkedIn, about products and services that could interest you. Learn more at: www.nbc.ca/socialnetworks.